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February 2025 by mike james
The storm miserable you don't have anything
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January 2025 by Edith Garcia
I went in to change the size of a shoe(was a gift) they told me I first had to ask for a different size and then go to the counter to swap the size. That’s fine but I had to wait more than one hour to simply get a different size and was then told I couldn’t exchange them. It would have been fine if I had just waited 20-30 minutes(still pretty long). Overall a negative experience,so if you can go to a different store go. Also is there anything wrong with the shoes?
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December 2024 by Denny Lopez
Terrible customer service when looking for a size, she tells me that she has it, she waits almost 20 minutes to tell me later that they don't have it, I ask for other sneakers and the girl gets it, she tells me that she will leave it in the box and I get there that they don't have it and that they have another size different then what lokera is, the cashier makes me wait too long and I couldn't stand it anymore and I was leaving there because they exhausted my patience apart from that the girl already had the account for me to pay but I didn't have the tennis she had a account for almost $500 but in the end they did get it but that was too crazy and others dancing behind the counter with others who I think are going to turn around with people outside wanting to ask someone about the tennis shoes they want... the store is nice 👌 but If those who serve the customer do not do a good job, it is of no use.
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October 2024 by Greysi Ramirez
The worst customer service ever!!!👎👎 And it's my second time going and it's still the same, more than an hour waiting and no answer!
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September 2024 by Maribel Gomez Garduno
The worst customer service ever, I’d like to give 0 star. I went to buy shoes and one lady that works on the floor section attending customers literally snatched the sneaker away from my hands just saying I couldn’t try on the shoe in display without saying me excuse me or saying something nice. She just went over me right away and snatched the shoe I had. She told me something like you can’t try on that shoe you have to ask for it and I answered her; Do you see any policy sign around here that say that? She said something like no but you should not do that and she told me what size you want and I said the same same is that shoe. Why you’re not allowing me to try that shoe on? She told that are not the same. So, she just went away without telling me what she was going to do next, if she was going to bring me another shoe or simply it seemed that she didn’t had any interest in helping me out or attend me.
Then my husband asked another girl that was very polite and nice that was in a counter passing the shoes to customers to try them on. My husband ask for the type and size of shoe that lady took me away by snatching it. Guess what? They had to give the same shoe because there was only one pair of sneakers in that size and that one was the only shoe was in display the same one that disrespectful the lady literally snatched from my hands.
I bought that pair of sneakers and also bought another pair of sneaker for my son.
I don’t know if a black race lady that was by the entrance with a blonde wig called the other lady to come and take the shoe from me. They never helped me out, they never apologized to me, they were very unfriendly making me feel not welcomed.
That so sad because I always go to that store and every time we go I always spend from $260.00 to $600.00 and up every time I go.
They make us feel that when we request customer service instead of helping us out, we feel that we are talking to the walls, some never answer or provide any important info. Not all but some seems that they are mute.
It seems that there are not managers or someone in charge on the floor that can help customers or guide the workers on floor or they have never received any kinda training.
Also, the music was extremely loud and therefore very annoying also for the type of music the play in that place, (like rap very loud) We told the lady at the checkout point that the music was too loud that if somebody could lower a little bit the volume, she told us that that level of volume was the lowest, Although I don't believe them I truly believe You guys could lower the volume a little.
Honestly I don’t feel welcomed there it is so sad that you have a very bad customer service. She saw me with contempt and she was very impolite.
I’m thinking seriously about choosing another store to go.
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September 2024 by King Noire
Prejudice, slow and disrespectful..I asked for a size twelve sneaker..this one lady with a long braid brought them out and put them on the bottom the pile and forgot me..I waited fifteen minutes and got up and said “I’ve been waiting for those” and of course they had a attitude..sorry for making you do your job…anyways I tried them on and she said “they’ll be at the front” and guess WHAT somehow from the front door to the cash register they got lost in transit..but they found everything for the Spanish speaking customers hmmmm..look if your black skip out on this place unless you have a fetish for Jim crow laws…
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August 2024 by Alma Garcia
They have so many people working and no one serves them well. I arrived and asked them to show me a shoe to a girl and she left and didn't come back. I waited and asked her again and she told me to wait and she never came to give me an answer. Then I saw her and she was talking to her other friends. colleagues laughter and laughter then another friendlier boy approached me and asked if he could help me. I asked him for the shoe and in a few minutes he came back to give me an answer. I should have looked at the names but I didn't. They have bad customer service and it's not the first. time I buy.
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June 2024 by Andrea Pizarro
I went to store located in Fordham on 5/16/24 to get my husband a pair of sneakers for his birthday, it was only 11:00am got to register and cashier was grumpy and unenthusiastic about being there. I rate based on customer service.
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June 2024 by Jazmin Jimenez
I went in trying to buy some pair of shoes, I was waiting for a good while which I never got and the employees were more concerned about their own little chit chat than actually working. Very disorganized lack customer service experience
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May 2024 by The Symphony
The staff here were helpful and kind. As technology gives everyone issues at one point, when it gave me issues, they didn't treat me bad. Will definitely go back to catch Jordan drops I don't catch online
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March 2024 by la calculadora humana
I told a young man who works in the store please give me some tennis shoes 9 and he went out to look for it after 18 minutes the same young man goes and asks me if I am waiting for something?
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March 2024 by Gaia Renzi
We were inside for 1 hour asking for sizes, the sales assistants kept changing versions... we spoke in English and they didn't understand anyway, we asked for one shoe and they told me about another ?They were probably slapped
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February 2024 by onelly espinal
Excellent store
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February 2024 by Stephen E Jackson
Nice selection
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February 2024 by Rolando Arzu
Very good
