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November 2023 by sade smith
I visited a footlocker (not kids) in the 200 Baychester BAYPLAZA MALL on the 3rd floor November 1, 2023 at 730pm and my experience was horrible.The store staff is very unprofessional in bay plaza mall. I approached the registers where 3 female staff members were currently standing all of them on their personal cell phones. As I approached (as the only Customer ready to purchase) they quickly all exited the register booth ad if not wanting to help. I said hello to all of them and asked which register should I approach, they looked at me and then ignored my question looking back into their phones and then began to conversate with each other as if I wasn't there. Then a male staff who was also in his phone, looked up and said "oh you're ready to purchase? " and I said yes. He then began to ring up my sweater when I saw a sneaker had been presented to the register for another Customer. I inquired to the staff that was helping me if they had a certain size for that particular sneaker. He said he would check and went to the back. As I waited, I then changed my mind so I asked one of the rude female staff if he had a radio or head piece like they did. All 3 of them stared at me for a moment and then one of them "jakiyah" nodded her head yes to me. I then asked if she could tell him that I said nevermind and that I changed my mind so that he wouldn't have to search for them. She looked away from me and ignored my request once again. One of the 3 girls that I was told is an assistant manager, asked the girl if she heard me. The girl Jakiyah then said "yeah" but still ignored my request. The male staff then came back upstairs with the sneakers and I informed him of what transpired. He informed me that he is a manager and apologized for what had occurred although he was standing right there when the first occurrence happened. I asked for the girls name and informed him I would be making a complaint. The unprofessionalism that was displayed for absolutely no reason was uncalled for and those particular staff members are definitely not a good representation of the company and should be terminated or investigated after this. I am pleasant when entering any stores and respectful. I did not deserve the treatment I received tonight at the bay plaza footlocker. I will move forward with my complaint and would for camera footage to be reviewed so that it will support my complaint.
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November 2023 by Gloria W
Salespersons were all very KIND. Although it took awhile to find my grandson sneakers (to many of the same styles just different colors) actually many colors... Laughing.. but hour half later, we found a pair of sneakers, THANK YOU SALESPERSON. ,??
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July 2023 by Seymour Wright
You are well taken care of.
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June 2023 by Jason S.
Horrible. Overpriced shoes. Horrible shoes. Rude and horrible staff. I hate this foot locker. Dirty foot locker. Smells horrible
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April 2023 by Maria Rivero
Went shoe shopping with my kids and Will helped us out. He had so much patience and didn't make us feel like we were being annoying even though we probably were. Definitely received good customer service on this Easter Sunday :)
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April 2023 by joel narvaez
Good atmosphere.. decent prices
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March 2023 by christina laguer
Very Ghetto emloyees.. a sales associate with spider looking eyelashes was pushing people on the line waiting to pay for sneakers and she told my boyfriend what was he looking at .. very childish and she looked miserable . Do better on who you guys hire customer service should be priority especially to loyal customers like myself .
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March 2023 by Al Mejia
It's inside the Bay Mall Plaza in CoOp city. Very nice store.
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February 2023 by Nell Raif
This Is Beautiful ❤️ And The Staff Are Helpful.
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January 2023 by Kay Montgomery
Great service in Co op city location. Always polite and helpful when providing customers with service.
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January 2023 by Hailey Brumant
Amazing service and very polite would shop again
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December 2022 by Cedric Smith
Placed online order only to find out that they had the sneakers at the store the whole time. Didn't show up pick up option. Called the store for assistance got placed on hold never picked up. Called back multiple times and no one picks up the phone and no answering services. Try to call national number to contact some on at the store and couldn't do that either. Foot locker is a waste of time. Super poor system for ordering SMH.
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November 2022 by Robert Casanova
They have a good Selection. The prices are ok. However did not have Leather Black Hi tops I was looking for.. I like the Non Franchise Sneaker shops They Work with you on Price sometimes, Ask and you shall receive..
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November 2022 by tammy colon
I love shopping at this foot Locker. Its always busy, but you will get someone who will help you until you find what you looking for or want!!! ????
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November 2022 by Shevon Amari
Sales person was very helpful. Which I appreciated so much
