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December 2023 by April Cakes
Tax preparer Frank Vasquez was very impatient, aggressive, rude and rushed me off the phone each time I spoke with him. I called at 10:30am for a virtual appointment which I never received. He asked for my name and social which I provided. Then asked me to upload the documents on the HR Block website. Then at 3pm when they’re to close, he tells me that he never received any my docs online. I inform him that I waited all day for his assistance and that I’d at least like an estimate. He then becomes agitated and aggressive and yells at me stating they don’t give estimates. I then hung up because I won’t tolerate disrespect. If you don’t like your job or people asking questions then find a new occupation! Frank Vasquez is not a nice person and H&R Block would do well to find people who has better customer service skills. I’ll also be reporting to the Better Business Bureau and writing to the Attorney Generals Office because after reading the reviews here on Google it appears that this is Frank Vasquez’s normal behavior. And apparently H&R Block continues to employ him even after all the bad reviews about him. I’ve deleted my H&R Block account online and needless to say I’ll be taking my business and money elsewhere.
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March 2023 by hana ukmata
Is been 4 years that I do my taxes and is perfect no waiting time. Fast and also explaining everything for any question give advice and everything great.
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January 2023 by James P.
Big government steals your $. They do not care. This is funded by the corrupt government do not trust them. Charges a fortune and they do not know the tax codes on top of it! Though to be fair that is only at the office I had unfortunately used, when I was young, now have a highly successful AND KNOWLEDGEABLE REPUBLICAN ACCT firmTHAT KNOWS THE LAW and point to know:You MUST find someone that will not rip you off and save you, and your family, your hard earned $.
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July 2022 by Asma Salek
Person filling my tax didn't provide enough information that resulted in me not paying my taxes on time and now no one is shouldering the responsibility. I guess you ask a pro do your taxes so they give you all the info you need to know. NEVER would come back to H&R block!Response to owner's comment:Before posting this comment, I contacted H&R block support. All they suggested was a meeting with the person who filed my taxes. However I had already contacted him and after two responses to my emails, he stopped responding and my complaints went no where!
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July 2022 by C I
I did my taxes here in March and I still haven't received the refund. I have been calling Mr. Frank Vasquez for 3 weeks and he does not answer the phones nor does he call me back. I have received 4 letters from the IRS saying they miscalculated my taxes and I can't speak to anyone at this H&R Block office located in Williamsbridge. Very bad service and not at all professional . I hope that writing this review will helps and someone contact me to solve this issue with IRS.NEVER AGAIN!!!!!!!
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April 2022 by Lauren Yarber
Didn't file here. Rep didn't introduce himself & it made me uncomfortable. He asked for my W2's & looked through all of them without a word to me, then asked for my SSN which I had to give 3 times before he got it. I came here to talk to someone about my taxes unless, why not file online! I took my documents & left but going to a different hr block.
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February 2022 by Janet Buitrago
Person helping me was having problems doing my simple tax return.
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June 2021 by Ronel Rupnarain
Dropped off my paperwork on a Monday, the rep accepted all my info but DID NOT FILE my taxes, also DID NOT CALL ME. I followed up on Friday only to find out that no one can assist me as the rep i previously spoke to was not in. A totally different person called me the next Saturday and ONLY HALF WAY FILED MY TAXES, had i not gone online i would have messed the deadline, overall very poor experience, will not recommend.
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April 2021 by chidiebere awah
Mr Frank is excellent and listens very well and advices businesses of client on tax issues
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April 2021 by Frank Camardella
next year 2022 add more money
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March 2021 by Daysi Cruz
I am extremely satisfy with the service and professionalism given to me through the entire process of filling out my taxes. Thank you so much for your time and assistance.
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March 2021 by Mary Flores-Camacho
Our taxes were particularly complex this year. Juan paid attention to detail, took care in ensuring that all the documents were in order, and completed our taxes in a timely manner.
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March 2021 by George Maczkiewicz
Now that I'm 68 years old paperwork gets to be confusing.I knew I owed federal taxes and was only off by $7.00,so I was confident that my taxes were done correctly.
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March 2021 by Jamiles Jimenez
The process was quick and efficient.
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March 2021 by mayra lozada
Frank Vazquez is amazing!
