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January 2024 by Gladys Diaz
I visited other stores including Mattress Firm in my research for possibly buying a new bed. I was discouraged by the attitude and approaches of sales persons in some stores including yours and/or the limited sales options of some. I last visited your co-op city store and was welcomed by Mr. Roberto Binas whose professional courteous approach encouraged me to ask questions and tried out mattresses. His knowledge and expertise was evident in the manner in which he answered all my questions without insulting my intelligence as others in other stores had. He was also not pushy and proposed options in my decision making process . His patience allowed me to make a final decision and I was particularly very pleased to communicate with a Latine person and switch back and forth between Eng/Span/ Spanglish, which demonstrated his cultural competence/ sensitivity. Purchasing a mattress is like no other purchase , I applaud Mr. Bines skillset and his relaxed respectful professionalism
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December 2023 by Vera Hosein
Very welcome at mattress firm the sales clerk was helpful ? he explained the difference on purple ? pillows and regular pillows plus the beds ? i give him a 10
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November 2023 by Ariel Hosein
Ms. Daiseywas so awesome and helpful. She was able to find us the right mattress for the right price. Store was clean and welcoming. Will definitely recommend! Thank you again
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November 2023 by Mindy Singletary
Robert was helpful when investigating box springs. The cost was affordable. And pick up was pleasant. I didn't get the name of the lady who helped when picking up, but she was helpful as well.
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November 2023 by Malda Alvarez
I liked my experience because the sales people were not pushy they let me try all mattress without trying to force me to make a selection. They were very nice and friendly.
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November 2023 by Regina Dimarco
I was greeted by 2 employees in a friendly and welcoming manner. I explained what I wanted and I was shown what was available. I was very satisfied with the price I paid and even got a free frame due to special sale. Robert was extremely friendly and helpful.
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November 2023 by dessy dior
robert helped me out and he was super nice and helpful ! He talked options with me and recommended a few things when i couldn’t decide on what to get , bought a mattress because of the great service !
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September 2023 by Jessica Callejas
Great service hands down. We were immediately greeted by Daisy such great customer service and very personable. She made this shopping experience very smooth and as well as she took her time with my boyfriend and I. We finally recieved our mattress today and we love it. If you are in need of a new mattress I reccomend Daisy you will not be let down. Thank you!
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September 2023 by Sherri Lawrence
I had a wonderful experience with Roberto. He explained everything and gave me a demonstration of the product that I wanted to purchase. All went well. Now I'm just waiting for my delivery
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August 2023 by America Trevino
The sales rep. Daisy is so knowledgeable, patient, pleasant, personable, and she offers the best deals available, making us feel like she had our best interest at hand. We would recommend this place to all of our friends and family.
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August 2023 by tyrone belgrave
I was pleasantly surprised at the professionalism and knowledge that the representative had, also had a very pleasant and helpful personality walked us through all our options and made sure we made the request get choice for our budget. THANK YOU again Binas ( Coop City MattressFirm…..).08/25/2023…….
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August 2023 by Saundra Sealy
Very easy process. A large selection to choose from. The sales associate, Gabriel was excellent. He was knowledgeable with no pressure to purchase.
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June 2023 by Joan Clarke
The minute I walked into mattress firm I was welcomed. Roberto helped me and didn't rush me. He asked me questions to get a feel of what would be the best mattress. I enjoyed my experience at the Co-op City mattress firm and I would highly recommend this location to everyone for a great experience.Thank you,
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June 2023 by Thomas Ferris
The sleep expert help me find the right mattress for the right price. It took a bit of doing, but he found the perfect one for me.Thank you very much.Roberto was a great sleep expert.
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June 2023 by Rabeya Parul
Thank you Daisy for your cooperation and fairness, your customer care was prompt and courteous.I got reimbursed for delivery charges, which was unfairly added by Binas.I will recommend people to see Daisy when buying a mattress.Best regards.Mohammed Rahman.Rabeya parul
