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November 2023 by Larry Funez
I visited your agency and Yessica helped me, the truth is, very friendly and very good service, she gave us more employees like her, please 10/10 for her to keep it up.
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July 2023 by David A.
Metro by T-Mobile's service has earned a reputation for being abysmal and frustrating for its customers. The network quality is often inconsistent, with frequent dropped calls and patchy internet connectivity. Users are left exasperated as they struggle to maintain a reliable connection, leading to missed important calls and delayed communication. Moreover, the customer service provided by Metro by T-Mobile is nothing short of a nightmare. Representatives are often unresponsive, unhelpful, and ill-informed, leaving customers stranded with their issues unresolved. The lack of accountability and reliability in their service has caused immense dissatisfaction among users, who feel trapped in a contract with a company that fails to deliver on its promises. All in all, Metro by T-Mobile's service leaves much to be desired, and customers are left longing for a more reliable and customer-centric mobile network provider.I will rate it a star because I did not find less than one star to rate it. 309 E Fordham RdBronx, NY 10458United States
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October 2022 by Google user
Had a horrible experience with Leo extremely unprofessional! Went with my sister in law so she can pay her phone bill, he immediately started acting passive aggressive because she asked for her receipt, he had told us “now i have to turn the computer on to waste paper”. Then he made a face at my sister in law while she wasn’t looking. Prior to this experience Leo had also tried flirting with my sister in law making her feel extremely uncomfortable. On the other hand joey was extremely nice, he helped us and apologized for his disrespect.
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October 2022 by Jhoana Munoz
Luis and Joey where very caring to my issue I appreciate them a lot Luis speaking Spanish helped a lot thank you guys
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September 2022 by Per Goddess
Every experience so far has been nothing short of amazing. They always tend to my needs. The wait is rather short. I would highly recommend anyone in the Fordham area to get their phone needs or metro services from this location.
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September 2022 by Heiddy Sham
Had a horrible experience with Leo extremely unprofessional! Went with my sister in law so she can pay her phone bill, he immediately started acting passive aggressive because she asked for her receipt, he had told us “now i have to turn the computer on to waste paper”. Then he made a face at my sister in law while she wasn’t looking. Prior to this experience Leo had also tried flirting with my sister in law making her feel extremely uncomfortable. On the other hand joey was extremely nice, he helped us and apologized for his disrespect.
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September 2022 by Thembi Khambule
Joey and Leo is the best ,assisted me with my phone ,very patient and peoples person and they connected me to the high 5g network .they have the best customer service am definitely coming back again to use their services a 100 ?
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September 2022 by henry decola
Joey and his staff were excellent they took care of us right away and Got us the greatest discount $30 off our bill and his service was fast and they were very pleasant
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September 2022 by Joey Jackie
This store is the best store, they took care of me and I didn't even buy the phone from them, there customer service It's amazing and I would definitely recommend more customers to that location thank you Joey and Leo
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September 2022 by Frances Rodriguez
I went in the store because I was in need of help joey and Leo took good care of me and gave me a free phone and because of them helping me I get my son a tablet
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September 2022 by Alex Rivera
Very satisfied with the service provided and respectful environment and clean... 5 stars to you store manager Leo.
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August 2022 by Francis Peguero
Great service. Leo the mobile expert is really knowledgeable and helpful.
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May 2022 by Ahmed Masoud
The worst customer service I have ever had, and the guy doesn’t know how to handle things and try’s to make money off of you
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July 2021 by Roni Mocan
Went there because I wanted to switch, and without even looking at the phone they said we couldn't keep the phone number, which is not true...
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May 2020 by Carolyn Breeden
Couldn't get no help
