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March 2025 by Against The Grain
Not very honest employees here. They also try and tell you they don't give receipts, which is illegal, so they can charge you more than the product is worth. And you won't be able to return. I was told I'd get an Email receipt. Do you think I got one. Nope. Phone selections are crap. But its the Bronx. What should I expect.
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October 2024 by Elisa “LaJefa” Pizarro
I was attended by Allen and he was knowledgeable and moving rather fast and I enjoyed how efficient he was in helping me out resolving my phone issues. This MetroPCS is wheelchair accessible and it was pleasant to be able to move around inside.
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October 2024 by M Beast1991
I try to make sure my phone bill was paid,and this chubby girl that work there was no help at all and soon as I left I saw her laughing like it was funny ,worst experience ever in there
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August 2024 by Luis Rodriguez
Very profesional employees. They are marking up their iphones though, they do not sell the phones at the price it’s supposed to be at.
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November 2023 by Tommy
Very very unprofessional supervisor this is goes for Analiza shes very rude I see her did same think to other customers as well for 3 days she was lied to me tell me metro towers not working right where I keep telling her I have issue because my phone from the first day the didn't been working rightI Like the manager Roman on Monday he came and replace the phone problem resolved also was another worker I forgot her name she was super nice she try the best to help me to resolve my issue also she was very kind to help the other customers as well
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November 2023 by LOS DE LA ZAZA
Horrible went to buy my mom a phone the girlAssisting me needed manager help manager comes over with a nasty attitude n super rude !
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November 2023 by Justin Miller
Great service very friendly employees
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July 2023 by David A.
Metro by T-Mobile's service has earned a reputation for being abysmal and frustrating for its customers. The network quality is often inconsistent, with frequent dropped calls and patchy internet connectivity. Users are left exasperated as they struggle to maintain a reliable connection, leading to missed important calls and delayed communication. Moreover, the customer service provided by Metro by T-Mobile is nothing short of a nightmare. Representatives are often unresponsive, unhelpful, and ill-informed, leaving customers stranded with their issues unresolved. The lack of accountability and reliability in their service has caused immense dissatisfaction among users, who feel trapped in a contract with a company that fails to deliver on its promises. All in all, Metro by T-Mobile's service leaves much to be desired, and customers are left longing for a more reliable and customer-centric mobile network provider. I will rate it a star because I did not find less than one star to rate it. 309 E Fordham Rd Bronx, NY 10458 United States
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May 2023 by Elvin Peralta
Today I was at this store and I received the worst customer services that I ever had, it is crazy how a customers get there and they ignore them. Besides that nobody knows what to do to solve my issues they just want to sell their devices and services, they just don't want to help customer with anything else. I called customer services and they told me that if I go there with an ID they are suppouse to help me but they just didn't want to do it because they will not get money out of it. Well do it to that my girlfriend and I are ready to make a report to the store. Thank you for nothing.
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May 2023 by Evelin Cruz
The worst customer services, they don't know what to do with issues they just know about selling their devices.
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April 2023 by khan gaming zone
Sorry but the new management is worthless, the manager Gabriel denied to provide service, time to leave metro i left them i was with them since 4 yrs but not anymore
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November 2022 by julia hawthorne
My spot for all my needs never had a problem always right
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November 2022 by Jose Rosario
The representative was awesome and helpful, very clean and in order, staff was very attentive and she got to resolve my problem and even offered some good sales and advices, will go back if I need anything because of the representative was cordial and educated, she knows her job and can multitask as she was training other's for the holidays
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November 2022 by Sharo Nivar
This store is one of the best one in the bronx, all the employees are very friendly and helpful.
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October 2022 by Kevin Julia
I highly recommend Metro PCS by T-Mobile . They have excellent customer service and I have never experienced drop calls. Their unlimited package is exactly what they deliver.
