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November 2023 by Tommy
Very very unprofessional supervisor this is goes for Analiza shes very rude I see her did same think to other customers as well for 3 days she was lied to me tell me metro towers not working right where I keep telling her I have issue because my phone from the first day the didn't been working rightI Like the manager Roman on Monday he came and replace the phone problem resolved also was another worker I forgot her name she was super nice she try the best to help me to resolve my issue also she was very kind to help the other customers as well
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November 2023 by LOS DE LA ZAZA
Horrible went to buy my mom a phone the girlAssisting me needed manager help manager comes over with a nasty attitude n super rude !
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November 2023 by Justin Miller
Great service very friendly employees
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July 2023 by David A.
Metro by T-Mobile's service has earned a reputation for being abysmal and frustrating for its customers. The network quality is often inconsistent, with frequent dropped calls and patchy internet connectivity. Users are left exasperated as they struggle to maintain a reliable connection, leading to missed important calls and delayed communication. Moreover, the customer service provided by Metro by T-Mobile is nothing short of a nightmare. Representatives are often unresponsive, unhelpful, and ill-informed, leaving customers stranded with their issues unresolved. The lack of accountability and reliability in their service has caused immense dissatisfaction among users, who feel trapped in a contract with a company that fails to deliver on its promises. All in all, Metro by T-Mobile's service leaves much to be desired, and customers are left longing for a more reliable and customer-centric mobile network provider. I will rate it a star because I did not find less than one star to rate it. 309 E Fordham Rd Bronx, NY 10458 United States
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May 2023 by Elvin Peralta
Today I was at this store and I received the worst customer services that I ever had, it is crazy how a customers get there and they ignore them. Besides that nobody knows what to do to solve my issues they just want to sell their devices and services, they just don't want to help customer with anything else. I called customer services and they told me that if I go there with an ID they are suppouse to help me but they just didn't want to do it because they will not get money out of it. Well do it to that my girlfriend and I are ready to make a report to the store. Thank you for nothing.
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May 2023 by Evelin Cruz
The worst customer services, they don't know what to do with issues they just know about selling their devices.
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April 2023 by khan gaming zone
Sorry but the new management is worthless, the manager Gabriel denied to provide service, time to leave metro i left them i was with them since 4 yrs but not anymore
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November 2022 by julia hawthorne
My spot for all my needs never had a problem always right
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November 2022 by Jose Rosario
The representative was awesome and helpful, very clean and in order, staff was very attentive and she got to resolve my problem and even offered some good sales and advices, will go back if I need anything because of the representative was cordial and educated, she knows her job and can multitask as she was training other's for the holidays
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November 2022 by Sharo Nivar
This store is one of the best one in the bronx, all the employees are very friendly and helpful.
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October 2022 by Kevin Julia
I highly recommend Metro PCS by T-Mobile . They have excellent customer service and I have never experienced drop calls. Their unlimited package is exactly what they deliver.
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October 2022 by STACY BALLARD
I went because this is one of few corporate service centers, however first come first serve is not the way they serve you
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August 2022 by Anthony Burgos
So I was there earlier today. I had been wanting to get a new phone and been to so many other stores who gave me issues. I gave it one more shot and was happy I did. As soon as I walked in I was greeted by Alyssa. She immediately helped me. She was very knowledgeable and very patient since was having issues porting my number. While I tried to get that fixed she was so amazing with other customers especially an older gentleman who was having issues with his phone. She was just so amazing. She helped me get my phone which was a hassle at other locations (for two days was trying to get the phone). She made my upcoming birthday so much better cause I really wanted a new phone. Thank you so much for your amazing help and personality.
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August 2022 by Teejae Micheals
Largest 5G LTE network coverage to sequester dead zone non existent. According to Jake the houndstooth spits appropriate Metropcs has more top offs than a loose hole do
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June 2022 by ahmed mohammed
Really bad customer service and inconvenient, whenever I call, they put me on hold and never respond again
