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February 2024 by Jay V.
Worst store ever, bought a phone here went to return under their 14 day policy in under 2 days. The store rep there refused to do the return because she said I bought the phone on promotion I called Metro and they said I was within my right to return the phone and receive my money back but I couldn't for the plan ( which was ok) I was concerned about returning the phone only unopened accessories.... make sure you ask ALL questions before buying anything, especially at this store.
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November 2023 by Rose Green
Went there 11/21/23 because we had lost the phone and Myra and the other associate (don’t remember her name ?) but they were both amazing ..they took the time to show us various price ranges not trying to upsell us but keep us in budget and they were very detailed about product and service… a really really fabulous shopping experience … anyone looking to buy a Phone, Myra is the one to see.. this MetroPCS is the place to be ..they don’t rush you.. they’re friendly ..they’re patient …there’s parking ..there are promos ..everything you need in one place ..go check it out
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September 2023 by Tracy Tolliver
Went to exchange a phone. Have to buy a new one. Exchange not possible. Ok. Can't touch or see a boxed phone that I intend on paying for.#wenotallthieves#whendidthathappen
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June 2022 by Mark Mayo
very good helpful assistant/associate and made transaction smoothly
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February 2022 by Nallely Acosta
I had no problem a year or so ago but they got new worker and they rude and want to charge me for stuff that should be free when I spoke to metro customer service online and they said they not supposed to should be fired
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December 2021 by Sonia Powell
i was having issues with altice and came to this store at bartow,The guy named saif helped me everything and made my monthly bill $25 with unlimited everything.He told me that i have to give my old phone which was almost broken and he traded in for me.Again thank you saif
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September 2021 by tonisha hunte
Love this location. The customer service is superb and friendly. Sam have been such a great help to the community.
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August 2021 by Josue Acosta
The employee was wonderful. She know everything about phone ? and very responsible, no only with me but the others customers. She was great, thanks Metro and thanks her...
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August 2021 by Ariana Sanquiche
It was great the girl that took care of my phone was awesome n very friendly.
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January 2021 by Marcos Avellan
I had a truly great customer service experience here. I came in with an old unlocked phone I wanted to get service for to replace my prior company phone. The sales associate (Dahairy I think?) took care of me. She told me that my phone Sam S6 would not function 100% on the network. I told her thanks, I'll check with another carrier. She said she had great free phones why not try one? I said no thanks. She insisted and looked at me like I had a third eye on my face. I hesitated and said let me take a peek. To make a long story short, after asking a million questions to find out what the gimmick was, I figured out there wasn't one. Truly no strings attached free. So I walked out with a free Samsung A21 and it blew away my expectations. I just love this phone. The only feature I like it doesn't have is wireless charging which I can easily live without. She and the nice fella with her (both Hispanic) were excellent. Got it January 12 2021 Tuesday in case her boss reads this. Highly recommend .
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August 2020 by winnifred allen
They charge extra They are theft over charger people Very rude not good
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May 2019 by Joseph Serrano
Pleasant, knowledgable and patient staff makes this store a great place to shop for your cellular needs.
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October 2018 by Leesha Maynard
Good service..can pay bill by debit or credit card. Very convenient.
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August 2018 by Elaine Simms
MetroPCS is a phone store you can pay your phone bill or purchase a new phone the atmosphere is great and you receive great customer service care. A nice place to purchase a new phone or service your old phone.
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July 2018 by Ronley Kydd
Great phone dealership store. Thank you
