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April 2022 by Krystyna Tutka
Love the service
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April 2022 by kkk ddd
So I bought a tablet and phone from metro for $200 together. I decided to use the tablet yesterday and suddenly a guest user who is a unauthorized user is on the tablet. Called 611 to remove me from the plan. I said why? You guys are above the people in the stores. 611 said they can't remove the tablet from my account. Total waste of my $200 I will never recommend metro to anybody.
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December 2021 by Evelyn Cepeda
The customer service here was good.
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July 2021 by Susan Garrett
The customer service here was good.
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April 2021 by Lofi Jazz with John Eastern
Extraordinary service!
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April 2021 by John Eastern
Amazing place to purchase the latest phone for the best deal! Love the service! They are highly recommended on my end!
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April 2021 by John Eastern Podcast
Woah! This place has new owner ship! Very very clean and music always positive!
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April 2021 by Rethink Reality Podcast
Extraordinary service!
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June 2020 by Charina S.
Have gone to this T-Mobile location a couple times. I went this past Monday 6/29 and got exceptional service. My phone was broken for a few days and t mobile customer service over the phone and apple had me running in circles. No one could find a solution to the problem even tho in the end it was a minor fix of putting my SIM card in another T-Mobile phone but i didnt have anyone around that did. I had gone to geek squad at Best Buy in the Bx mall and asked them to at least try but no one was willing. Idk her name but a female worker at this T-Mobile fixed the problem that I had for FIVE DAYS in literally 5-10 min. Communicated easily - listened to me even tho i was frustrated and had an attitude but i was fed up with the problem and no solution. She had no issue putting my SIM card in her phone so I could receive a message to reset a password that was needed. So thank you very much to her and her patience. Maybe the Best Buy workers thought it was too personal a gesture but they could've done a lot more to help, as could have the T-Mobile and apple customer service agents over the phone. I spoke to a total of nine representatives and only two had knowledge and actually moved me up along the process of solving my problem before i encountered the great help at this T-Mobile. After I was done I stayed inside the store downloading some apps I needed and a new agent would come up and ask if I needed help or was already assisted literally every couple mins. I also used to frequent the Fordham location and this one does not compare. Clean - helpful and not rushing u out. Thank you guys for the great customer service!
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October 2017 by Patty Gabriel
Excellent service
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February 2014 by Haz Boogie
Sat on the phone over an hour no avail, data plan flipped on me no fault of my own no attempt to try to satisfy my problem. Run around, hung up on, and no customer satisfaction in the least bit. You can't have hot spot, and unlimited data. They don't offer this service. You need a contracted plan which they don't other, or have alternatives to. Just do you know
