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May 2025 by Ivone Mercado
Good service and good personal
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April 2025 by Puja Relhan
Great experience. Everyone in the store was helpful.
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April 2025 by Heriberto Martinez
Great service
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April 2025 by Valeria Abreu
Amazing experience and really good deals
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April 2025 by Kelie Cruz
Angel and Kash are really good team they always helped me out to get any of my phones problems issues with grate attitude and good services. The girls are prettie and smart. Grate service
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August 2024 by Lajourn Santana Dolphin
From the bottom of my heart, please do not buy anything from these scammers, Con artist's And stealers. You are better off going to the more official looking Metro by T-Mobile store at Fordham road. And you know who told me they will treat me right at that store? The manager at the Fordham branch after I filed a complaint there against the metro by the T-Mobile store at Gun Hill Road. 309 E Fordham Rd, Bronx, NY 10458. If you're looking to buy a new phone, go to Best Buy. They have a 14-day return and refund policy.
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June 2023 by Anita Lawrence
Horrible customer service. Racist and Rude employees. Made up fees that aren’t followed by any other Metro stores/retailers and or the company.
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December 2022 by Bernice Anglin
They’re ripped off I bought a phone and in 3 months the phone is no good……. I’m with mertro pcs for over 4 years and this store is the worst phone store …… people don’t go there……
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June 2022 by Lupertia Sampson
Great customer service
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March 2022 by Loraine Campbell
Have a real bad experience at Metro by tmobile. Customer service etiquette demonstrated was extremely poor. My phone is broken paid bill 2 days before it broke. Went to store this past Saturday and Rep told "not his fault I choose to have a non working phone" and I have to still pay bill on the 16th.
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January 2021 by Agueda B.
I went to this T-Mobile location and omg. The service was awesome. Jason and Nina are the real ones. God bless these kids. Wow. Excellent customer service.
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June 2020 by Charina S.
Have gone to this T-Mobile location a couple times. I went this past Monday 6/29 and got exceptional service. My phone was broken for a few days and t mobile customer service over the phone and apple had me running in circles. No one could find a solution to the problem even tho in the end it was a minor fix of putting my SIM card in another T-Mobile phone but i didnt have anyone around that did. I had gone to geek squad at Best Buy in the Bx mall and asked them to at least try but no one was willing. Idk her name but a female worker at this T-Mobile fixed the problem that I had for FIVE DAYS in literally 5-10 min. Communicated easily - listened to me even tho i was frustrated and had an attitude but i was fed up with the problem and no solution. She had no issue putting my SIM card in her phone so I could receive a message to reset a password that was needed. So thank you very much to her and her patience. Maybe the Best Buy workers thought it was too personal a gesture but they could've done a lot more to help, as could have the T-Mobile and apple customer service agents over the phone. I spoke to a total of nine representatives and only two had knowledge and actually moved me up along the process of solving my problem before i encountered the great help at this T-Mobile. After I was done I stayed inside the store downloading some apps I needed and a new agent would come up and ask if I needed help or was already assisted literally every couple mins. I also used to frequent the Fordham location and this one does not compare. Clean - helpful and not rushing u out. Thank you guys for the great customer service!
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February 2020 by Zing enterpriseinc
thank you for the service
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February 2020 by Sonakshi Kochar
Courteous & helpful staff . Gave me such an amazing deal on iPhone !
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February 2020 by Ishan Relhan
Great service
