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June 2025 by Clinton Andrews
Don't bother going to the location posted online at E149th street it's no longer there. It's moved over by the ihop across from the hospital. You're welcome because they sure as hell didn't tell anybody.
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June 2025 by valma boyce
Georgy was really good to me. I was upset and she went above and beyond to make me smile and even gave me a free bag she made my day. Martine was really nice and fast
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June 2025 by Chirlene Walker
I am grateful for the assistance I have received from my representative. He was very polite and well mannered.
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May 2025 by Dash Dae
This is the first in my 10 years plus as a member of mcu that I see a manager walking around talking to members. The customer service person Cheikh who helped me was very pleasant
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May 2025 by Ahmed Ajani
Georgy G make my experience most better than window 5 Things better before. I spoke to the manager regard poor experience with window 5 Olga
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May 2025 by Karla Simmons
Mr. Ford Was an Outstanding Agent He Assisted Me Professionally and with Ease Thank You MCU for Hiring Mr.Clinton Ford.
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May 2025 by B Hen
Horrible services and management. I established a monthly bill payer system where money would automatically be deducted from my checking and paid to credit card bill. After receiving of notices of none payments and late
charges, I visited the main office and spoke with the manager 3 times because I didn't want it to tarnish my credit rating. Each time I was assured that it was their mistake and it would be corrected. It was not. 4th time, I called the mgr who expressed to me that he was busy and it was my problem, then he hung up. Its been 6 months, have lost my line of credit/rating (which was
excellent) Next stop
nyc, nystate banking commission. Don't bank with them, horrible/personnel, service , no senior mgmt or anyone else besides mgr to speak to, even sent email to Bd.of Directors, no response. WHAT A SHAM!
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April 2025 by carlitos way
Never enough tellers when busy especially Saturdays, also they close an hour earlier on Saturday which is inconvenient
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May 2024 by Darlene Barksdale
I really appreciate the services of representative name Ms. Cherise whom help me alot and made me feel very comfortable with opening an MCU account
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May 2024 by Andre Gibbs
Good Afternoon,Corporate Office of Municipal Credit Union Bank in New York City. I Would Like To Let you know that you have A Very Satisfied Customer in The Bronx Location on 560 Courtlandt Avenue. The Customer Service Is Very Attentive, And Very Well Organized so that People Who Are Banking At your Establishment makes It Very Easier, and very Orientated Instead Of Complex. I’ve Been an Avid Customer At This Particular (MCU BRANCH IN THE BRONX) For Several Years ,and it Never Made Me Feel Like an Outsider like other Corporate Banks or Establishments. You Have a Very Intellectual, And Essential Team, and Staff At The Bronx Branch that Are Very Professional, and Should Always Be Recognized As Your Top Notch Leaders of This Company. These Are Your Crucial Top Leaders I’ve Encountered, And Showed Me Nothing But Respect, And Professionalism: (Jabari, Richie, Shanisse, Mr. Davenport, Jasmine, and Mr. Courtney/Branch Manager). Another Satisfied Customer, and I’m Looking Forward For Brand New incentives, and More Of The Great Customer Service you Provide at the (BRONX BRANCH) for The Community..Have a Great Day.
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January 2024 by lance johnson (Lanz Knights)
Had an appointment set for 9:15am, front reception Johanna took me right away despite being early. I was issued a new card and educated on how to use/register for the NYMCU app and was out of the bank in under 10mins!
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January 2024 by Sheryl Rosales
Algala Anderson is best employee I have ever met. She is hard working,willing to go beyond to help her clients and heart warming. I hope the Bronx branch could postpone her retirement,so she can help more people like me and get the excellent service. Looking forward to see her at Bronx branch MCU. I'll miss you,once you retire. -SR
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January 2024 by Keanna
Algala Anderson was so delightful. I am extremely happy with my experience. It was my first time in the branch to open a new account and I received all the help I needed.
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January 2024 by Yvonne Ruiz
I was seen by Ms. Anderson who was very professional, polite and extremely informative. By far the best experience I’ve received at MCU in comparison to the other visits. She was tremendously helpful, as well as, patient. If banks had more employees such as her it would be smooth sailing all across the board.
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December 2023 by Kayla Drayton
The Branch Manager Courtney is very unprofessional , and rude. He lacks sense of urgency and going above and beyond for the customer. He speaks to customers like they are children, and makes very unnecessary comments as the team leader. I liked this branch until I encountered him. Now that I have experience his overzealous need of feeling wanted and needed I now see that the feedback on yelp, and Google is absolutely correct! I will not do business in this location ever again!!
