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February 2024 by Belgica Rodriguez
Honestly wasn’t too happy with the service. My car was in there for a month to have it repainted. I get that the first week they were waiting for the insurance but after that they still took 3 weeks to complete the work and didn’t bother to update me unless I called. I was promised a completion date and it took longer than expected. The car looked fine after but it was too much of a headache to have to wait and pay so much for a rental. 30 days of having a rental adds up. My key was given to me scratched, which wasn’t like that before I turned it in to them and I was promised my car was being washed and was given back to me all dusty, they claimed it was from the dealer but you would think they would clean it again before returning it back to me at least.
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January 2024 by Chris heaphy
Had the luxury & convenience of having my car picked up before vacation. Came back 8 days later to my car being complete. The work done on my car is AMAZING ! Looks like it came out of the showroom ! ! Hands Down Best Work Around .... Thank You ! !
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January 2024 by Antonio castro
Very professional work
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January 2024 by A b
Their tow was first on the scene of the accident, set up rental and repair contract thereafter. I wa so apprehensive at first because of the negative reviews I saw from the old business marker. The adjuster took a week to finally come but when they did the shop ordered parts the same day the itemization was sent. Everything took a month! Accident was 5/2 Lexi was fixed and ready to go by 6/2.only issue happened when I left the PCS was disabled which didn’t happen until I started driving home for awhile, hence I didn’t leave the shop with this issue. I’ve been welcomed to come back at my earliest convenience to have it recalibrated. Everytime I called they kept me abreast of parts and work never made me feel as though I was getting on their nerves. Anthony really knows what he’s doing and is fast honest and accurate would recommend to anyone
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January 2024 by Sierra R
I came in for some body work, and they did a great job. The area where the damage was looks brand new. Very happy with the work that was done. Great customer service and very professional. Thank you!!!
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December 2023 by Cookie P.
I highly recommend. They made my car look Brand New!! They did a remarkable job.After working with them I wouldn't bring my car anywhere else.
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November 2023 by Paulette J.
They do good work, but do not give accurate info as to when your vehicle will be ready. The lady is rude as hell though, and that is a big turn off. you should not be rude, or speak sarcasm to your customers. I would like to give five stars because they really do good work, but the due to the ladies rudeness, I forgot her name.
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February 2023 by Dennis L.
BEWARE: This place took OVER two months to fix my car. My fiance picked up the car and informed me that it was driving funny. The next day I took the car for a drive and immediately realized that I needed a wheel alignment, something they claimed to have done and charged my insurance. I decided to take the car to the dealership because at this point I did not want to deal with these people and their excuses and BS. As I was driving to the dealership, I noticed a rattling sound coming from the front of the car. Once I got to the dealership, I was told that BOTH of my front wheels were loose and that I could have gotten into a deadly accident. Thankfully, the issues were fixed...or at least I thought they were. A couple weeks later, I started to hear some noises coming from the car. I took the car to my mechanic and was informed that the belts were not put on properly and there were many screws missing. I am not sure if they did this on purpose because I was fed up after two months of waiting or if their team is really that incompetent. Either way, New England Auto is TERRIBLE in every way imaginable. STAY AWAY if you want to live. Literally. Not to mention, when you call them, they are ALWAYS "waiting on a part" or "the part should come today and your car will be ready".....LIES! Also, if you are in an accident and someone by the name of "A" or Anthony suddenly appears. Run. Seems like a nice guy at first, then BOOM...he becomes a ghost while you're dealing with this god forsaken place.
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January 2023 by Sherrlyn B.
New England Collision employees Anthony (tow driver) and Scott happened to be at the scene of the hit and run accident I experienced on Nov 2nd. They were the nicest people at the time. Here I am 2 months and 9 days later still waiting for my vehicle to be ready. First I was told it would be ready week before Christmas, then it would be two days before New Years. This week I was promised my car on Monday, then Tuesday and as of yesterday afternoon I was told today (Wednesday, Jan 11th). Every call to the shop comes with an excuse that they are either waiting on a "part" or "forgot" to order a part or noticed another damaged item after installing a new part. No one has EVER called me to give a status or an update throughout this frustrating ordeal. I've had to call every single time only to be put off again and again. Today, I've been calling all afternoon, leaving messages-no one answers or returns calls. I have an awful feeling that the repair will only be an extension of the HORRIBLE CUSTOMER SERVICE I have been experiencing. I should have seen through the "nice" act at the time of the accident, it was only to be tricked into leaving my vehicle with them. SHAME ON YOU NEW ENGLAND COLLISION! I will post another episode tomorrow...
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June 2022 by Melissa S.
They were professional and quick and the owner updated me on the progress. it was an easy process with the help of the owner..
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May 2022 by Folayan J.
PLEASE DO NOT BRING YOUR CAR HERE , they are a total rip off. I brought my car here and they did not want to give it back and are trying to charge me 15,000$ in storage fees!!!! Don't trust them , don't even trust there tow truck guys!!!!! TO THIS DAY THEY HAVE MY BMW and do not want to give it back unless I give them 15,000$ that I should not owe since I asked for my car days after it was there !!!!
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March 2022 by Mic R.
Amazing proffered customer service, crashed my car over the weekend due to the bad weather and they helped me get into a rental right away and put in a claim with my insurance company. I will be recommending them to all my friends and family if (god forbid) they ever get into an accident.
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November 2021 by Jeffrey C.
What a joke. 1100 dollars for a tow and 2 days storage. A normal tow, not winching or anything. The lady was rude as hell too, when I expressed surprise at the amount she said well guess what, they are all legal charges! Scammers.
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May 2021 by yasmin deleon
Best place to get your car repaired. They were very thorough and are very much customer service driven and keep you updated throughout your process. The paint job and repairs came out flawless. I would recommend their services to anyone. They aren’t like any old collision shop . From beginning to end they are there to help and they’re very understanding ???Services: Exhaust
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May 2021 by Tasbir
Very professional and best auto collision center in the Bronx!
