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April 2024 by Wilson Andino
This location needs to be shut down. Ordered twice now and both times order was not delivered. Waited over 3 hours and Noone in this location answers the phone and getting a refund is almost non existent. Had to call corporate so they can "issue a request for a refund from store". Papajohn needs to check this garbage, this is unacceptable.
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March 2024 by Laura Cedillo
The worst experience ever nahhhhhh!!! ????and my kids eating this and i gave the bike rider a tip nahhhhi rather order
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February 2024 by Abakar Mht moussa
Not good at
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February 2024 by Diana Jones
Never received my food refused to give refund I would suggest not using the doordash app with this company this morning likely they'll stiff it ended up paying for the doordash order and a cash payment and another location
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February 2024 by Ast Saly
I love this pizza i think is the
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January 2024 by arturo santana
The worst telephone service, and the pizza never arrives, also the worst Delivery service. They never arrive. It has happened to me on several occasions.
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January 2024 by RANDOLPH BROWN
20 min wait.... not 2 bad. Pizza was great.Parking: Your risk
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January 2024 by Franckv Music rd
Bad phone service, and my Deliveri never arrived, and apart from that they canceled my order on their own, so I was left without pizza, without money, hungry and wasted time ? I recommend not buying for delivery
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December 2023 by Ethel Soto
Pizza is good. The rest is just ok.
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September 2023 by Ferb Vazquez
I like papa John's pizza. But the stuff crust has too much bread and the chicken wings taste like it was microwaved.
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September 2023 by jessie
What kind of slices are these? Extra pepperoni where? Extra cheese where Both boxes where like this and cold its like they made the pizza WITHOUT A CARE. Wings were barely sauced also cold and soggy. The little Oreos where burnt! And no cream cheese to go with. Literally had to order food again because this was inedible. $50 down the drain currently fighting back for a refund!
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September 2023 by M Moore
I ordered delivery and the driver refused to come out of his car. He didn’t speak any English and I don’t speak much Spanish so we were very confused trying to communicate. He had my address and confirmed it. He kept honking from his car which didn’t have hazards on or anything. I couldn’t find which car he was in and he didn’t come out. He texted me in English confirming the address. I texted him back in Spanish (using the translate app, literally going out of my way to try and communicate) asking him to come out of his car and what color his car is. I got no answer. The driver drove off from my address with my food while I stood outside. I heard the car pull off and called. I got no answer. This is ridiculous. I paid for my food and I paid for delivery. I just got home from work and it’s 1am. I didn’t even get to go inside and now I have to go to Papa John’s.So I arrived and the driver insists that he gave it to me or some woman. I was standing directly in front of my building. Nobody came out of any car. No random pedestrian came up to any car and walked away with 2 boxes of pizza. But he insists that he was robbed. So basically they don’t have any system in place when handing out orders. They could’ve confirmed by asking the name for the order, the phone number, anything. I work in fast food and these issues rarely occur at my job because we confirm the phone number used to order before we hand them the food.Also I paid for delivery and now have to pick up my food. Whoever is on shift says I have to wait for tomorrow to speak to a manager about a refund on that.I’ve been a papa johns customer for years but this is the last straw for this location.They were nice about the mistake and did fix it. But there’s been too many issues since I started ordering from this specific location. There’s been an instance where they basically were lazy with cutting the pizza. They literally made three cuts instead of four. So instead of 8 even ish slices, four slices were the right size and the other two slices made up half of the pizza. It’s hard to explain. But they did it to two pies that night. The garlic parm breadsticks from here aren’t as good or saucy as I’ve had at ANY other PJ’s location. That’s my favorite menu item and it’s not good at this specific location. I’ve had instances where they left out the dipping sauce. These reasons may sound petty but I’ve been ordering papa John’s for like 20 years and it’s pretty consistent at every location. And I’ve never had these issues at any other location. I’ve had issues where they didn’t want to give the food to the right person because they couldn’t confirm the order accordingly. I’d prefer that rather than y’all giving my food to random ppl
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August 2023 by kelly kocha
Pizza here is very good.Service is not.
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April 2023 by Lady Silver
I went here because I love the cheesesticks. The cashier was friendly, quick and efficient. The only thing is that they are very busy and you might have to wait awhile for your food. I bought cheesesticks, parmesan crusted philly cheese steak papadia and plain chicken poppers the price was fare. The food was tasty and fresh. No parking so you might have to double park. I recommend this place.
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April 2023 by Chantel B.
This location on Jerome Ave in the Bronx is HORRIBLE!!! The driver Dawry is VERY UNPROFESSIONAL!!! He did not want to walk to in front of my building and hand me my order. He did not want to get out of his car and when I told him I'm in front and I see him he still didn't want to get out of his car and hand me my pizza even though my order says to deliver to my front door which is on the second floor of my building. I gave him the courtesy of meeting him downstairs so he didn't have to come up and he refuse to get out of his car! After I told him he will not be getting a tip he cursed at me and screamed obscenities. If he doesn't want to deliver people's food the RIGHT way then he should not be a delivery person. This was a horrible experience!
