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March 2024 by Tasha Johnson
My shopping experience was quick and easy. They remolded the store, which looks fantastic. It has more lighting and space as this made it easy to locate what I needed in a flash. There were sales associates on the floor to answer my questions and no lines at check-out. This was a great shopping experience.
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February 2024 by Isaac Alcantara
If you work at DoorDash and you have a delivery here. Prepare to last at least 1 hour??♂️ the employees are not capable of providing good service and are always in a bad mood. ??♂️
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February 2024 by Tashina Haywood
This is my first time shopping here in years. I love the new look. I bought a mask and didn't need it. The return process was easy.
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February 2024 by Clara Ruiz
Nice place
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February 2024 by India Martinez
Fast service and clean store great staff
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January 2024 by A. Harrell
I went here on a Sunday morning to get balloons for a birthday party. There were 3 workers in the entire store and they were already busy at 11am. There were 2 workers blowing up balloons and one worker at the register. I was told it would take 20 mins for my 25 balloons to be inflated. So I agreed to finish my errands then swing by to pick up my balloons before running off to the venue. Mind you I was pressed for time. I came back in 20 mins and was told that they took another order before mines so they weren't ready. At this point I had to leave and have someone else pick up the balloons at a later time.Other than that, the staff were still nice and the place is clean.
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December 2023 by Tia T
I went here on a Sunday morning to get balloons for a birthday party. There were 3 workers in the entire store and they were already busy at 11am. There were 2 workers blowing up balloons and one worker at the register. I was told it would take 20 mins for my 25 balloons to be inflated. So I agreed to finish my errands then swing by to pick up my balloons before running off to the venue. Mind you I was pressed for time. I came back in 20 mins and was told that they took another order before mines so they weren't ready. At this point I had to leave and have someone else pick up the balloons at a later time.Other than that, the staff were still nice and the place is clean.
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December 2023 by Melody Fantasia
Very disorganized. Store temp to warm and nobody wants to work on a registar. This use to be a nice place but not lately. The last 3 times I went in I had to leave.
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December 2023 by Heart & Soul Concerts
This store is in the Bay Plaza mall shopping center in the Co-op City area in the Bronx. There is plenty of free parking at this store has an amazing collection of party celebration items for purchase. Everything for birthday plates and cups, two birthday cards and balloons.
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November 2023 by Bianca
Made an order for my child's birthday. First they contacted me a month ahead saying my order was ready for pick up. I called for hours and got no response. Eventually after several days and got through, and no one could seem to find my order. Eventually they found it and confirmed everything was good. I called the night before the event and they informed me essentially my entire order had been canceled. I was not notified in any manner and no refund was reflected on any of my accounts. Truly awful way of handling this especially considering events are often important and meaningful. this is my child's first birthday and now there will be no balloons
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September 2023 by Lionel White
Nice and clean facility with many items for all kinds of parties to choose from.
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August 2023 by Seymour Wright
Wonderful Staff. Words Cannot Express my visit to party city.
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July 2023 by Speaking The Truth
Horrible customer service, no one is never on the same page, and it’s more of a hang out. We can barely speak to staff because the music is blasting incredibly loud and some songs have profanity in it. This is definitely disappointing, disturbing, inconsiderate, and unprofessional. I wasted $18 on balloons that within a couple of hours were deflating. One of my balloons popped and had it not been because I said something, it would not have been replaced. I was told a few weeks prior that if I buy the bag of balloons, it’ll be cheaper when I come back to inflate the rest as long as I have the receipt. Then I return a month later and I was told that Info is inaccurate and I should’ve bought each balloon individually in order for it to be cheaper. The so called “manager” named Raquel, claims she used high float which was a complete lie because they would not have deflated that fast. She was nice but honestly spent more of her time on the phone chatting instead of helping customers. The balloons were not all the same size and within hours they were down. We went from Manhattan to be able to do them there but clearly the store is not what it used to be. Never again!
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June 2023 by C S.
Renovated store!!! Looks great!!! ENTIRELY TOO HOT!!! FIX THE AIR CONDITIONER!!! Rushed my experience to exit the store because I felt like I was melting. Aside from the temperature the store has a wonderful selection of items to choose from for any event.
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May 2023 by Confetti Kids Teens
Place looks better. Employees not sure where their merchandise is despite asking 3 times. Thankfully a customer showed me. Line got supper long, only one cashier, got tired of waiting. Walked out. Will try another location.
