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March 2024 by Travis Newsome
Exceptional!
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March 2024 by N “Tristan Pichardo” Corridori
Staff is super friendly!
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February 2024 by Kaitlyn Welsh
First off this location is the best experience I've had with Planet Fitness and I've been to quite a few over the years. You can see the staff constantly cleaning the machines, picking up towels and interacting with guests. I go solely at night and the night crew is amazing. Speaking of the staff, the customer service I received from JOSHUA was 15/10. I left my phone there last night and called frantically hoping to retrieve it. He stuck around for me so I could pick it up. I showed up about 12 mins later while he was cleaning and he was so kind and wished me a good night. Shout out to Joshua. You're awesome.Come in, work out, keep the place clean. ?
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February 2024 by Larry CJ
It's a great place to work out locally, at a fair price. Best to avoid crowds by going during off peak hours. The front desk has a printed guide available if you ask. They need to do a better job at replacing paper towels and cleaning spray during peak hours. Often both are depleted at cleaning stations during peak hours.
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February 2024 by John Reyes
I am a rural person, I would like a job opportunity, thank you
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February 2024 by Hector Pacheco Moreno
The place is well equipped
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December 2023 by Katherine Quezada Cepeda
This planet fitness is at a great location and the gym itself it’s clean with good cardio machines and weights and also like that there is hand sanitizer and sprays to clean the machines before the work out. I’ve been a member here for a few years now but management needs to keep up with the cardio machines because most of them are damage and need urgent repair!. We as members do pay monthly fees and also maintenance for all equipment we use every 6 month so yes it is the management job to make sure all machines are working properly because WE DO NOT WORKOUT FOR FREE HERE. So please fix all broken and damage equipment so that everyone can enjoy a safe workout. NO BODY WANTS TO GET INTO AN ACCIDENT due to BROKEN OR DAMAGE EQUIPMENT.
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December 2023 by Ernesto Sanchez
I've been coming to this gym for more than 12 years now (on and off) and i really like its cleanness, its welcoming atmosphere, plus the fact that it has its own parking lot and it's pretty accessible though public transportation. Also, it is not that crowded (most of the time), the majority of people behave quite decent (with a few exceptions) and it's located in a (relatively) safe area of the Bronx. My only reason for 4 stars is the schedule, i understand that the gym doesn't operate 24 hours anymore but i feel like it should be opened until 12:00 midnight instead of 11:00 pm during week hours. I would recommend it..!
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December 2023 by Raheim Black
The staff here are wonderful, but there should be no reason why machines are breaking mid workout. Planet fitness is a corporation issues like this should be resolved, and done so quickly.
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October 2023 by Derrick Hobbs
The Pelham Bay Location is really starting to show it's age with a lot of its equipment in need of repair. Things that were repaired were not done correctly, and I would avoid this location until things are brought up to standards.I have been coming to the Pelham Bay Planet fitness for over ten-years. The equipment used to be in much better operating condition and the staff was more professional in how they handled repairs. After the pandemic, this is the only remanding gym in the area. Lockers, showers and restrooms are for the most part clean and orderly. However, the machines that were inspected or attempted to be repaired were not done correctly-- things just feel off compared to other Planet Fitness location machines. Here is the breakdown of all the bad equipment: Leg extensions machines, hamstring machines, chest fly machines, ab crunch station.Overall this gym went from being a good gym to a very unhealthy and nasty place to work out at.
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October 2023 by Jake Timbal
Used to be a great gym. But the high scoop program really hinders the black membership paying customers. Machines are never free and always a group of teens crowding the gym and taking up space.Not to mention that it is not 24hrs anymore. Very terrible decision and will probably switch gyms.
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October 2023 by Josefina Pascal
my neighborhood and my gym. best place, best employees, excellent cleanliness, optimal employee attention
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August 2023 by jessica T.
I am extremely disappointed with the level of professionalism and customer service at this gym. Every time I’ve attempted to speak to a manager, they are conveniently “never there.” This blatant lack of availability raises serious questions about the management’s commitment to addressing customer concerns.In my frustration, I took the initiative to email both the manager and the owner of the gym, detailing my concerns and experiences. To my dismay, I received absolutely no response from either party. This complete disregard for customer feedback further demonstrates their lack of accountability and respect for their members. I cannot emphasize enough how important good customer service is, especially in an industry that revolves around personal well-being and satisfaction. It’s disheartening to see a facility that places so little value on their members’ experiences. Considering the unprofessionalism, the absence of managerial presence, and the lack of response from higher-ups, I strongly urge anyone considering this gym to think twice before spending their hard-earned money here. There are plenty of other options available that prioritize customer satisfaction and provide the level of service we all deserve.
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August 2023 by Cee NYC
It’s a good gym. They could have more of th equipment that matters. Issues, people just sitting on equipment using their phones instead of working out. What’s even worse is, the people that do this are in the worse shape. This is something that management needs to address. This is probably the reason I won’t renew after my annual membership expires.
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July 2023 by Lou P
I enjoy this gym, the workers are chill and keep the place rather clean/decent. Never had any issues here, been using the facility for a decade plus. Great gym in the neighborhood.