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November 2023 by Mario Sanchez
I'm a long time renter at prime storage. Really awesome place with great people, especially Xavier. That was new to the site and really helped me upgrade to a bigger room without any hassle. Definitely a place where you should store your goods
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November 2023 by KingBless DaGod
I've been a customer for over 2 years there's been a lot of ups and downs... Overall I'm not too happy with the company but I stay because of the staff, Justin, Kevin, and Stanley. They are really such good spirits and keep me as a satisfied customer. They provide great customer service and the reason I walk out of their with at a smile.
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November 2023 by Christian Santana
As someone who values quality and fairness , I would love to say that this place has real genuine people. Stanley and Kevin have been beyond great representatives in aiding in my search for more space and finding the best price in the city ??
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November 2023 by Marcia Scott-Gumbs
My experience at prime Storage on University Ave was awesome. The clerks Stanley, Kevin and Justin were very helpful and caring.
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September 2023 by Albertine Barry
Thank you Kevin and Stanley for your patience. You both were a great help and took care of my needs. Very professional and efficient. I thank you guys??
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August 2023 by Imani Swait
Prime Storage is great! Their prices are extremely reasonable and the customer service is very impressive! Rosaline was extremely patient and kind! They made this very easy for me! Thank you!
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August 2023 by Marc E. Wilson
Moved out after 6 months. I was told the freight elevator was being repaired. This made our move in harder as we took a large space. As a production company we are in and out of the space a lot. The entire time we were there the fright was out of service. We had, enough with the difficulties of getting in and out of our unit on the 3rd fl. For example, our 12' ladders had to be walked up and down the stairs as they did not fit in the very small only passenger elevator that we had to use to get the product in and out.We reached out to the main office about a refund base on the elevator never working and have received no response.The staff at this location was great to work with but the facilities are challenging if you need to use your unit on a regular basis as we did.
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August 2023 by Jaileen Carbuccia
Parking price goes up every 4-5 months, was already at $462 monthly, always was an issue to get in parking lot. Door was jammed or employee would deactivate your card because they claim they wanted to see you. When they have your number and could call you instead. Other times parking gate was broken and open anybody and everyone would park at any spot and leave me a note telling me I was at their spot when I was actually paying for the spot! Horrible experience.
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August 2023 by Jordan Moran
You would think it’s a simple storage but these guys are very friendly and actually would love to help you with anything you need. Great people, great team. Highly recommended.
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August 2023 by Willie Ga Ga
I had a great experience my first day moving my property into storage.The front counter and the employees in the storage areas were engaging and professional.
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August 2023 by Lee & Bear Matheny
Stanley was so great helping me with picking out a unit. So kind and patience. Happy I made this choice
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July 2023 by Aria Mattias
Super convenient and friendly staff! I reserved my unit via phone to get the special price. I definitely recommend doing some research beforehand and maybe check out a unit to make sure you get the correct size for your needs which the in person staff can help you with.Something i’ll add here that’s not clear on the website is that *most* of the units are 7.5-8 ft tall if you were looking to take advantage of vertical space.
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July 2023 by Julian Jefferies
First time using any storage company and this experience was friendly, quick, and easy! The unit I leased is exceptionally large and the team was very helpful!
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July 2023 by Juan Menjares
Kevin was awesome today he saw I was moving by myself and made it more convenient for me and got me a unit on ground level sooooooo happy right now thank you kevin
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June 2023 by carlos vass
I was treated with perfect respect the customer service was very great ? miss jocelyn perez was an amazing help and very helpful and gave me exactly what i needed
