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October 2023 by Betsy M.
Just purchased a 2023 Jeep Compass and Riverdale did so great to accommodate me. Big Shoutout to my salesman DERRICK and the Finance manager ANNE !! They did everything possible to help me get this car! Grateful for their assistance and clear communication. I recommend them as the team to work with ! Thank you Riverdale Jeep!
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October 2023 by Benny B.
Do your research before buying a car here. CHECK THEIR BETTER BUSINESS BUREAU RATINGS FIRST!!! They are deceptive and predatory. They implement misleading and fraudulent tactics to get you to purchase on the spot. I was sold a defective vehicle which they are refusing to honor the warranty for. They've stonewalled my attempts to remedy the issues. salesman Emmanuel Amador used my personal information including my SS number and banking information without my acknowledgment or consent to fraudulently procure insurance. They are CONS AND THUGS!!!
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September 2023 by Marcelino Ramos
I very satisfied with this dealership, my salesman Emmanuel Collado help getting my new 2020 Dodge Durango, the sales manager Shane is amazing. Good costumer service.
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September 2023 by Shaline
Great service by far. Randy, Shane, Ralphy were wonderful and presented excellent customer service. They made the whole car purchasing experience easy and it even included lunch. Will be back for my next vehicle from these gentlemen!!
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September 2023 by daniel soleimani
DO NOT WASTE YOUR TIME HERE.The absolute worst experience I’ve ever had going to dealership. Complete scam artists.I went there to look at a jeep grand Cherokee and met with Antonio or whatever his name is. The car was listed for $33,000 online. He assures me that he’s going to get me the best price and work with the banks for me. Bring out the offer on a iPad so that I don’t have a copy. HE MARKS UP THE PRICE TO $47,000! $5,500 certification, which he explained as a “warranty” and $2,700 for a PDI which is a glorified detailing of the car that he would not budge on and then $1,000 in documentation fees! SCAMMERS, documentation should not ever be over $150 MAX. I later found out that the bank owned the car for $39,000 and they posted a fake ad to get people to come in. Which he claimed he “discounted” $10,000 for me.On top of all that, when I made a final offer he wanted me to put down $3,000 without ANY paperwork to show I was “serious”.Do not EVER bring your business here.
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September 2023 by Casey Adeyemi
Fernando is the man. He's very patient and professional and is good vibes. Took his time to show me their selection and was aware of my needs in a car. I'm pretty happy.Ann in finance was also very professional and delightful. They put in work and it wasn't in a scammy pressure way. It was very easy going. Keep up the good work folks.
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September 2023 by Sarai J
In all honesty DO NOT GO HERE!!!!! not even if they are paying you to take the car, worst experience of my life.Total rip off they scam you and pressure you into signing the papers thinking you are getting a good deal when in reality you are not. They do not value your time AT ALL their only concern is getting you to sign after that they ghost you. First car they sold me broke down on me on the journey home almost got into an accident. I tried to get out of the contract but they said I couldn't. Been trying for weeks to get them to email me a part of my contact and not a single word from anyone. I wouldn't even touch on the insurance fraud they're involved in. TAKE YOUR MONEY SOMEWHERE ELSE WOULDN'T RECOMMEND THEM EVEN TO AN ENEMY.
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August 2023 by Fraser W.
Do not got here. Paid for a service including tire rotation. When I got the car home I noticed the tires had not been changed. Now refusing a refund. Service has got worse since they moved to new location.
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August 2023 by Vick
I absolutely dislike the car buying experience. Honestly, it’s too stressful! My experience was different this time. I went to Riverside Chrysler Jeep and received outstanding customer service. I worked with Chevy (the best car salesman ) and Shane to find the Jeep that met my needs, at the price I was looking for. They were honest, which is hard to find when purchasing a car. From beginning to end they made sure the process was seamless and that I was happy. I truly recommend this dealership to anyone.
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August 2023 by Sameen Islam
Not one to leave negative reviews for businesses, however feel compelled to leave a review here. Would give 0 stars if I could. Shady and disappointing service overall. Bought our new 2023 Jeep Grand Cherokee here. Sales experience was fine, we worked with Jose who was nice initially. Constantly interrupted during our sale by other salesman who didn’t seem to know how to do their job. He promised our car would come with a built-in hitch/beam as a standard feature that comes with all Jeeps, as we frequently use our bikes. Come to find out after our purchase our car does not this feature, just as we go to install our $700 bike rack we purchased. From reading other reviews, seems like this is a trend for Jose. Contacted the dealership for weeks straight without a response from either Jose or a manager. Evading tactics and excuses every time we called. Receptionists have a different story every time you call…. They’re in a meeting, there’s a family emergency, promise someone will come back, etc. Extremely disappointing, you would think you could expect something as basic as a phone call back as a common courtesy. Not sure why it’s so hard to speak with someone. It’s been weeks and we still haven’t spoken to someone directly who can help. Big red flag. Take your business somewhere else to people who respect you and your time.
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August 2023 by Jessica B.
After getting the run around from multiple other Jeep dealerships in the area we are so glad that came here! From the very beginning Edward was attentive and kind, he listened to exactly what we were telling him we wanted. The sales manager Ralphy also went out of his way to make sure our sale went through. Couldn't be more happy with the outcome!
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August 2023 by Antoine E.
This is the worst car dealership ever, Avoid them At all cost. if unfortunately you have no choice, Stay away from this Janky representative named ED he is by far the worst car salesman. THEY ALSO DONT REFUND YOUR DEPOSIT. So avoid giving them you money. They still have yet to give me mines, only run around's about Managers not being available. I will also be reporting them to BBB STAY AWAY They're very shady.
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July 2023 by Hillary B.
Unresponsive and unreliable! Would never tell anyone to take their vehicle here for service.
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July 2023 by Joseph V.
GO ELSEWHERE!!!! I rarely leave reviews. This should be 0 stars. To sum it up, we were promised a feature that was not on our purchased 2023 Grand Cherokee after 3 assurances. When we tried to resolve this which we're now on 15 calls and still unable to contact a manager due to "being in a meeting", "being on family leave", "being off for the day", "being on vacation", etc. Simply said, there is NO integrity at this dealership. Best to avoid even getting involved with them. Oh, and watch Brianna offer for us to reach out to them based on this message ... you wont get a response from them as well. As i recommended, go elsewhere.Update Edit (7/31/23)Brianna, I have emailed you as suggested twice and have not received any response. Obviously this is a automatic response to fool your reviewers into believing action is taking place. I still await action on your part to rectify this
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July 2023 by brubun
saw online this dealership had the only solar yellow 2023 jeep renegade in my area . it was 75 miles away form us but this was the car my wife wanted. we went there w our 2021 solar orange jeep cherokee w 8 months of lease payments still due. my wife saw the car and said lets get it after she drove it. the picked up the remaining 8months of lease payments but i didnt have the money to do the deal .so the got me a 05 credit card and i paid the down payment and 1st months lease payment. they got my insurance info , transferred my plates. inspection sticker detailed the car and on june 30th off we went into the friday afternoon bronx and new york traffic back home with the new renegade. floor mamager did a great job solving all the problems of deal they were friendly and professional and i would consider going back in the future but not on a friday
