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December 2023 by Jai Xu
Be aware! Stay away from this place! Was there on 12/4/2023 they damaged the top of my hood and denied it. Horrible customer service manager was very difficult to get a hold of. They told me I had to bring it to them and send it to their body shop which is ridiculous. Will be filing a claim with small claims court!
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December 2023 by Jai X.
STAY AWAY FROM THIS PLACE!! Was there on 12/4/2023 to replace a windshield and they damaged my hood and denied it. Store manager was very difficult to get a hold of after calling them 3 times. Told I had to bring my car back in and had to bring it to their body shop. If I don't trust their glass work what makes me trust their body work! Will be filing a claim with small calms court!
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December 2023 by John Ludewig
Work done while you wait but it would be better if thete was a window into the work area or CCTV monitors so you can see that work is actually done. Its a little disappointing to get you car back only to have a worker tell you why thete is still a crack visible.
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November 2023 by Tina Gandhi
Seamless service from beginning to end. It may have been a long wait, but it was comfortable and well worth the perfect job they did with my windshield replacement. Thank you!
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September 2023 by Miriam Martinez
The people who work the front desk, are never there and they don’t communicate with their customers well. My wait went from 2 or 3 hrs to 5 hrs. And the girl at the desk was rude and nasty when asked a question. Never mind they never keep you updated on the progress of your car. I gave them one star because I could not give them a Zero!.
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September 2023 by Xuned Mohammad
Overall experience is good, dropped at 9am by 11:30am was ready to pickup. Front desk employees could be more friendly and informative
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August 2023 by Andrea N.
The way this business operates just makes zero sense. When I got there they told me it would take 2 hours, fine I'll stick around. They didn't even move my car to the garage until I was there for an hour and 45 mins. From there it took them another TWO HOURS to change my windshield. That's crazy. If it's going to take that long, fine but tell me. And why do I have an appointment time if they're so backed up that they can't service my car tiil hours later??? Their customer service sucks. The lady at the front desk was rude as hell. Take your car somewhere else.
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August 2023 by Candido P.
After replacing my car's windshield in May, I had to make 4 additional stops before the problem was corrected. The camera case on the windshield was loose and continued to get dislodge every time I hit a bump on the road. On the 4th visit, last week, they decided to replace the entire windshield again and the process took 4 hours. I have to say they did a better job the second time around.
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August 2023 by J A.
Rep replacing my windshield did a poor job of explaining what else needed replacing. Safelight customer service also did a poor job of explaining and were unprofessional when they abruptly hung up the phone (I guess they don't like to be questioned). It took a local body shop employee to make it clear what my options were. Not everyone is a car expert, this is only my second car and I had my first car for 18 years.
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June 2023 by Tiago Godinho
Staff super receptive! Clean place full of amenities while you wait service to be completed!
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May 2023 by Anagalis Peralta
When I first came into safelite took me in right away and let me know the time estimate my car would be ready. He was very polite and professional. Afterwards Diego came out and explained to me every step of the process of replacing my rear window. He was very knowledgeable, detail oriented, and professional about what he was doing. He explain to me everything from top to Bottom. I truly appreciate employees that treat me well. Treatment and service means everything when you are paying for a service. When Diego turned my car in, it looked absolutely fabulous as if there was no damage on the rear glass. Overall they all did an amazing job, my car even turned off towards the end and Diego & Victor were nice enough to bring out a booster to restart my car. Honestly these guys went above and beyond, they were on point with service and they were ahead of time to deliver me the vehicle.
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May 2023 by Angel Diaz
I had an appointment yesterday, May 05, 2023, to replace my front windshield. I have to say, I was very impressed. Everyone there was super polite and professional. A technician by the name of Diego was the one who replaced my windshield. He made me feel absolutely confident that my car was going to be taken care of, and that's exactly what he did. Diego was 100% professional and got the job done! My windshield is brand new again! I even got to enjoy a nice cup of coffee they had while i waited. The place even smelled nice lol. Thank you so much Diego, and to all the awesome people at Safelite on Zarega Ave in the Bronx!
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May 2023 by H T Lawson
From start to finish these guys we're absolutely amazing. Very professional and very pleasant. Answered all questions without getting frustrated. Said it would take 2hrs and it only to 1hr. No complaints so far so good
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April 2023 by Google user
Bigger cleaner , much more cleaner bathrooms than 18th ave Brooklyn garbage place. The people at 18th ave Safelite, all of them had to go back due to windshield problem. I had to come to this place because the idiots didn’t attach the screws to my window. Wasting hours from work and to have unnecessary second appointment. The 18 avenues Brooklyn is to be avoided at all cost. Poor parking, small tight dirty sitting space. Here is much more spacious , nice clean spacious bathroom, 4 of them. Big working space like an airplane hanger.
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April 2023 by Nicole M.
i recently I got my windshield replaced. I then had a huge leak. Water everywhere. It wasn't my windshield. It was my sunroof. Associate Henry C. went ABOVE AND BEYOND. Safelite call center SUCKS. They ALWAYS mislead customers by not having the correct information for the techs. HOWEVER HENRY C. Corrected a wrong. HE IS AMAZING!!! 10 Stars. I will travel to the Bronx instead of my previous location.
