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February 2024 by Kiara pichardo
Shawty lied to get me to pay more money and basically for the benefit for them since I was told I had a 128 gig and was saying I had no extra space so I had to get a 258 at the end of the day I ended up leaving with an upgraded pro with 128 gigs I think they just are lyin' to get more money out of u cuz she just kept saying I needed more storage prolly to get me to pay more but I ended leaving with a 128 gig anyways so I’m confused as to why she would offer a deal that is more money vs doing what’s best for the customer, in this case, they are money hungry this all they care about !
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February 2024 by Baby BlueeEyes
bad customer service unprofessional and rude never going there again for anything they need to shut down .
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December 2023 by Mich Galia
Came here on my first day in New York. No SSN but I was able to purchase a prepaid simcard with unlimited data, call and text in less than 5 minutes! Big thanks to the guy who assisted me! ?
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November 2023 by Vanessa Pinzon
They super great there all are friendly and as you get in someone great youKevin is amazing person very great he’s my favorite person thereKeep the great work up guys
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October 2023 by Hermon Christ
an amazing experience! these reviews actually made me doubt the efficacy of the establishment so i went for information one time & got helped right away. didn’t have all my requirements so i said i’ll come back. i came back to check the reviews so i know im good ? but it was still horrible comments from long ago.it’s a very busy location , i barely waited because the staff are that awesome; patience levels & all (especially the mobile expert called Kevin!!) thoroughly helped to sort out all my challenges. ✨
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October 2023 by ALICIA ULAIKERE
Kevin is your man! really patient, liveky & knowledgeable. the location is usually very busy so they’ll try to get you attended to
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October 2023 by Dee Zoe
Excellent service. The mobile expert guy, Kevin was so helpful and patient.
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September 2023 by Alex Peña
Very dissapointing to ask for a Small favor as to use a phone to log into an email and you get lied to saying that the phones don't use internet when in reality I have been to tmobile stores and they all have internet accesibility I was refused help because I was told that if I am not thrre for a product the guy in the glasses could not help because it was for customers only however I ended up purchasing an Iphone 14 plus at a different store to add to my line because when I walked in I asked the same favor and they allowed me to utilize the phone. Poor attitude of costiumer servicr buddy
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September 2023 by Alex rodriguez
Very dissapointing to ask for a Small favor as to use a phone to log into an email and you get lied to saying that the phones don't use internet when in reality I have been to tmobile stores and they all have internet accesibility I was refused help because I was told that if I am not thrre for a product the guy in the glasses could not help because it was for customers only however I ended up purchasing an Iphone 14 plus at a different store to add to my line because when I walked in I asked the same favor and they allowed me to utilize the phone. Poor attitude of costiumer servicr buddy
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August 2023 by Ameera Azeeza
By far the worst experience I had with a T-Mobile they I went in this past Friday to purchase something they charged me three times for one iPad an the money got taken out of my account they are scamming people at this location an that female sales manager needs to find a different job she was making side commentary in my face waiting for me to get irate it’s like this location gets a joke out of bad customer service and seeing customers get out of hand
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July 2023 by Ann Fay
On holiday and brought a SIM only phone card and was assured that it covered all things data, only to find out that it did not allow us to use it as a hotspot for our other phone. Maaad! A lovely assistant in this branch, Eric, explained and sorted things for us. Super staff. Thank you.
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July 2023 by wayne ellis
Excellent layout and customer service. Helpful. Quick access via train, bus, etc. Easily identified T-Mobile Store.
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July 2023 by Momo seck
manager was not helpfull. bought a phone and the storage was false as advertized.
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July 2023 by Yaszmin Bijou
Great customer service. Clean & professional.
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June 2023 by Khalenya Carty
Just go to Luis he speak Spanish nd English nd will get u out here fast ASK for sales associate LUIS ❣️
