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February 2024 by Delford Wilson
Customer Alert: For those who prioritize exceptional customer service and a rewarding customer experience, it's advisable to steer clear of this location. The staff's approach starkly contrasts with what one would expect from a brand that claims to be people-centric. They show a glaring disregard for customer value and a fundamental misunderstanding of the difference between customer service and the overall customer experience.My ordeal of being without a phone for two weeks led me to this store, following assurances from T-Mobile’s online support.However, the in-person experience was starkly disappointing. Despite arriving well before closing time, the staff chose to ignore my attempts to gain their attention, opting instead for dismissive gestures over any form of helpful interaction.The decision to lock the doors prematurely, ignoring a customer’s presence, exemplifies a complete disregard for customer needs. This wasn't just about failing to receive a phone; it was indicative of a broader issue of neglect and unprofessionalism that can significantly affect customers.This experience serves as a stark warning: if you value respectful, attentive, and professional service, this location may fall short of your expectations.
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January 2024 by Rica Torres
Went to change an account name. Was told to call 611, customer rep said to go to store, store showed up on the link provided for stores that can do the change. They said it can only be done by calling 611. I normally had good service with this location
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January 2024 by Avasco Soum
Cool ? they helped me
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December 2023 by Jay B
Worse branch ever , they messed up the settings on my phone at the end . Just a bunch of girls trying hard to get you a “deal” and don’t even know their job .
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October 2023 by luisaura perez
I always go to Alexandra for anything, always great customer service, respectful and professional.
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October 2023 by Kolitah Rosario
Great customer service had a good experience at the store with the employees.
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October 2023 by Jossie Rodriguez
Great customer service and great interaction with all employees.
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October 2023 by facely tapia
Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.
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October 2023 by Alexis Delosangeles
Went to T-Mobile to get a deal for me and my family and Adrian hook me up with the best deals and now I’m telling everyone to go to t-mobile 167 to get themselves those good deals
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October 2023 by AD_HOTSHOT
Uufff nah this store is the one, went in and came out smiling the sale reps were cool and funny and even offered me the best deals. I couldn’t say no???
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October 2023 by Simone Readdie
Great customer service! Nicole is very patient and detailed everything how I needed!
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October 2023 by Charlotte Brew
Had the best experience with them because they fixed my issue on my phone
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August 2023 by Souhaliho Toure
I signed up for a single line cellphone service in this T-Mobile store on 167th street in the Bronx, New York and they signed me up for a family plan with extra phone numbers that I did not know about. That’s call a fraud and a scheme. Please be careful when dealing with this store.
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July 2023 by Renato G
.. I will switch my former plan to a new plan by T-MOBILE.. ?
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May 2023 by Juice Zamanillo
If youre a t-mobile customer and you did not make your purchase in this store do not go here they wont help you?
