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February 2024 by Kimberly Pabon
Kevin was a very great rep , he was patient, and helpful. He helped us through the process to make sure everything was good with the phone and the Apple Watch. Kevin has great customer service.
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December 2023 by Jada Perez
I would like to leave a positive on an employee named Amanda. She was extremely helpful and guide me through every step on getting a new phone. I’m new to the country and wanted a new phone and she suggested on the phone I should get and everything. She was so nice and helpful, always had a smile on her face even if I kept asking her questions. Such a sweet young girl and I would definitely go back there for sure! 10/10 experience at that store
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December 2023 by Sonia Trin
12/06/23 I had a Horrible customer service experience At 412 East 138 Street, Bronx, NY store. Very rude by someone claiming to be the manager. She didn’t let me finish my sentence And when I repeated to ask her about the 4 iPhone 15 deal that was on the windows ad, she replied that she did not know what I was talking about and told me to have a good day. In other words she was not going to help me. I told her that she was a bit rude and with no customer service skills and she just laughed in my face. Am 60 years old and have been a customer for over 25 years and never experienced anything like that.
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September 2023 by Vicks Bester
Amanda was super informative, and explained thoroughly. This is what I mean by customer service. She was multitasking and helping all workers. Very kind!
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September 2023 by Carmen Aquino
Chantelie was great and provided great customer service. Very patient and professional and explained everything very well!! Go to her.
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September 2023 by EVELIN
Great service and very friendly and welcoming workers would recommend coming with Amber and Kelvin
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September 2023 by Kofo Yemesi
Chantelie is too good! Go and see her today!
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September 2023 by Rafael Vera
Very nice people here I would recommend coming here
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August 2023 by Joe Ninety
This place have bad customer service. They will lie and hide important information about making a purchase and the stipulation for a return/exchange.
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May 2023 by Humberto Ochoa
Shad was very helpful and polite give all information needed and great offers.Well satisfied five ?
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October 2022 by Joel Providence
I feel like they need to work on their customer service a little bit. If you know what you want and you're just going to get it like paying a bill or buying a new phone and starting service it's fine. If you're going to get your phone fixed or you have a problem with your bill this is probably another store for you.
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February 2022 by Homar Lezama
This store won’t help on the promotions don’t waste time make your orders online instead.
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November 2021 by Paul Grohman
This is a very well run store, the people that work here are very friendly, very knowledgeable and very helpful.
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May 2021 by Juan Lugo
Rude staff and mangement bad customer service
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April 2021 by Yvanesa Garcia
This place is terrible !!! They don’t care, if you buy a phone from a different T-Mobile store, they won’t take care of you, they only want you for your money, they couldn’t even help me out because no one literally knew how to help and and looked as if they did not care.
