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October 2023 by S G.
Literally the worst Home Depot in the world. Dead plants no pots. They say they have a gardening center don't waste your time
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October 2023 by Olivia S.
I came in Tuesday 10/24 for some white paint, unfortunately i didnt get the correct color for my walls but when I can back the next day 10/25 Billy gave me the correct color for free! I can't thank him enough for the kindness especially when he didn't have to. Shout of to billy for being the best employee at this home depot.
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July 2023 by Susanna H.
Shopping should not involve hand to hand combat. 8AM and I could not find a cart. Staff informed me this was because people walk off with the carts all the time and I should search the parking lot. When I finally had a cart and was shopping, while waiting for paint someone actually took my cart that had my things in it from behind me, walked off and began to shop with it. When I complained to the manager they informed me this was not unusual in this store.
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April 2023 by Madison K.
I'm not sure why this Home Depot has such low ratings. It is just like every other Home Depot I've been to all over the country and is great! They've got everything you'll need. I do wish that you didn't have to pay for parking though.
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March 2023 by May S.
No one ever pick up the call in customer service. Called 5 times and waited for 2 hours and still no one answering. Delivery service was also terrible as it was late and unreliable. Worst Home Depot service even for pro desk order service. Still haven't change since I last went there 5 years ago. Can't believe this type of store management exist in a for profit company. They should fire the store manger and re-train all employees to be accountable and live up to their "...we can help" marketing.
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February 2023 by Lily W.
Make sure you don't go at the end of the day when they are restocking the shelves because they'll snap at you if you ask for assistance. I blame corporate - I can imagine they don't pay these people very well!
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December 2022 by Kisha J.
They should be ashamed of themselves selling dead Christmas trees. I was so disappointed that I didn't even think to take a photo. The Christmas trees were short, brown, and see through.
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September 2022 by Billy B.
Probably the worst experience you'll ever have. This Home Depot is the most unorganized and poorly operated Home Depot stores. Where to begin, stock issues, misplaced sloppy inventory, opened boxes, untrained staff.... From beginning to checkout you'll find the experience a nightmare. To make matters worse you pay for parking in a dark dungeon which is also a public toilet, you never get a wifi connection and you're wireless service won't work either. It feels like a sitcom moment where everything goes wrong. Quite the experience.
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May 2022 by Vilo J.
Im currently moving because, well rent is out if this world expensive now. And I'm in a studio ApT. IM EXTREMELY STRESSED AND FULL OF ANXIETY. Because all things are on my shoulders. I rate this location a 4 out of 5 because The gentleman that helped me made my experience there great! He was soo soo patient with me and my 1,000's of questions. Not to mention the weather was just at 80 degrees. I'm over everything. But! He took his time to get my bin. & a non available bin lid from thin air. He also went to the top of the shelf and even price checked them for me. It was a whole process. I'm grateful. Customer service is lacking in the city. Karen movement aside. After being helped and being tended to I make my way to the cashier, where I was made aware that "YOU GUYS DON'T DO APPLE PAY" lol not a big deal. I gasped and clutched my imaginary pearls. All the while paying for the items. It was the dismissal and the lack of engagement at the end that rubbed me the wrong way. And she obviously needed a break or 5 Not saying she didn't provided A1 customer service. But! It was apparent she did not want to be there. And I shouldn't have been made aware of it either.
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November 2021 by Jamie E.
@HomeDepot you have lost a life customer. Tried to return and system shows no record of me at my local. Made to feel like I stole. Your customer service has bottomed out #worstservice #shoplocal @amazon rather #soangry not going back ever #donotshophomedepot #homedepotsucks
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October 2021 by Eric R.
One of the worst stores on the East Coast. Ghetto people who are solely there for a check they can blow on sneakers and hookah. I wont be shopping at ANY Home Depot anymore. The training at this store must be done by animals. The worst customer service.
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September 2021 by Marie L.
Multiple aisles and sections were closed off by gates on both sides for no reason, so you could not walk through the aisles to look at and select merchandise. The entire aisles of paint in cans was closed off (both sides), there was no flooding, or restocking going on to justify this. The closed aisles made it difficult and time consuming to navigate the store. I had to walk 5 aisles over to access the front of store so I could check out. I have been to multiple NYC Home Depots and have never seen anything like this. The location on Northern Blvd is the best large size location in the NYC area. If you need access to certain items, call them and ask if the aisle is closed off by gates, I wish I had just stayed home and ordered online, it was very hot and stuffy in there, a nightmare to shop this place because of all the gates and closed sections.
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May 2021 by Sara Z.
I'm sure this post is going to get a bunch of "okay Karen" comments but I really don't care. I have been in the process of ordering doors, having them installed and delivered for 6 months. It has been an absolutely awful experience. I had an instal scheduled for 2/6/2021. The installation tech came out to do the measurements and only measured one of my two doors. I asked him why he couldn't measure the second door and he said there was no hinges on the door and he won't do an install if there are no hinges. I asked to please measure anyway so I can at least have the measurements in the system thinking maybe the store could suggest something. He still refused. I went into the store on 2/13/21 and spent about an hour trying to find someone to help me. When I finally got someone willing to do their job I was informed that on the second door that the service tech refused to measure could support a BI-fold door but because there were no measurements in the system I would need the tech to come out again. The associate helped me schedule this appointment and helped me order door number one which was supposed to be delivered. The second measurement couldn't take place until March 13th. After the second measurement occurred I went back into the store on March 20th and it took me over 2 hours to get the door ordered again because I had to run around the store and flag someone down to help me. I kept getting passed around from person to person until I finally got a hold of a manager. I got my second door ordered and asked if I could have both doors delivered at the same time. The manager assured me this wouldn't be a problem and that they could hold door one until the second door was ready. Anyways today (May 31st) I get a voicemail from an associate stating that both doors are ready to be delivered. Before I could call her back I got a call from a different associate to schedule my delivery. I arranged to have delivery occur on June 11th. I thought everything was fine but of course it wasn't. At 5:33 pm today(May 31st) I got a call from someone who didn't identify themselves stating I could come pick up my doors whenever I wanted. I explained to her that I spoke with an associate earlier today and already arranged delivery. This person stated that there was no delivery attached to my order and that I never specified I wanted delivery and that I didn't pay for it. Bottom line I am going to Lowes next time. Home Depot sucks.
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May 2021 by Hunter A.
Horrible customer service. Was at the location yesterday trying to buy a lot of tiles and schedule it to be installed. No one would help assist me find tiles after 30 mins. Once I begged a person to assist me with an instal he took down my information and charged me for it saying someone would contact me to confirm the schedule. No one has called me and I've tried the main number of the store but am put on hold and then they hang up on me
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April 2021 by Sadri B.
who knew that my visit to a home depot in the bronx near yankee stadium would have the best customer service compared to my other home depot visits elsewhere. if you been to one home depot its basically all the same from hardware , parts , applicances, plants , homegoods, etc. needed some bathroom sink and toilet parts which i found on my own but a friendly home depot worker gal did come up to me and asked if i needed help which was a first for me and she did suggested that i go with a moen for the bathroom sink which was the right call. checkout was quick and prices were fair , overall i am giving a whopping 4 stars for home depot in the bronx near yankee stadium.