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January 2024 by Lizzy Liz
Manny is awesome. He took his time to explain the whole process of the storage to my mom and myself. He is very explanatory and has a good sense of humor.
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January 2024 by christopher deluci
I'm here to express my concern about the store manager, Martiza Acosta. Unfortunately, she didn't clarify to my 67-year-old mother that the insurance cost was an extra $26 per month. Additionally, she didn't discuss the hours of access for the location, displaying unprofessionalism and a pushy sales approach. This experience feels like a scam, and I'll be exploring other options. It's crucial for someone to provide Martiza with guidance on effective sales practices. ???
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January 2024 by Tony Q
Maritza and the team is fantastic. They all need a raise and Maritza a promotion. Since day of rental she has helped us with promos.
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January 2024 by Kellie Roman
Maritza was helpful signing me up for a storage and for helping me closeout. Never any problems and a very smoothe service and transaction. Decent pricing.
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January 2024 by Rukaya Abubakari
I came in late at 6:55pm and the store manager Maritza was so sweet and let me come in to bring my business supplies. I can’t express how grateful I am. Best service ever!
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December 2023 by paula stewart
Have you ever watched the show Cheers? It was a very popular show in the 80s that took place in a neighborhood bar. When patrons would walk through the door the individuals inside would greet them with a welcome that warmed the heart. Well… that’s the same feeling that washes over me every time I visit the Hollers Avenue location. But, if I’m honest, the Asst. Store Mgr., Manuel, is their secret weapon. Customer service from this guy is bar none. He goes above and beyond to make sure each customer is satisfied with the choices they’ve made for themselves and this is a formula for securing a reoccurring customer and a long lasting customer. So… big thanks for your service, Manuel and I hope the corporate office takes heed and shows their appreciation to and pat themselves on their backs for securing such a gem!Satisfied customer ☺️
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December 2023 by CL W
When it comes to current customers, this location is the worse. From my personal witness, the manager and the staff focus on getting new business at the expense of providing that same "excellent" service to the current customers. Note that others have also spoken about some of the same challenges. Maritza, Manny and Pamela are probably great when it comes to support at the beginning. But there are other reviewers that have commented on the "smart mouthed" comments when making inquiries that should also be warmly received.This used to be a great location when it first open...clean and customer friendly even to long standing customers. But over the years, it's management staff has been inconsistent and questionable at best. Was hoping that being acquired by Life Storage would help bring a higher standard of customer service (was a customer of them too). But I am disappointed and disheartened to say that that standard has yet to be instituted at this store to date.My expectation is that the owner takes this feedback seriously and more closely monitors the store managers to treat current and new customers the way they want their own family to be treated. And to provide a way to report and reprimand those who dont so it doesn't continue being a hardship to patronize this location.
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December 2023 by M Marcello
Maritza Acosta has been excellent with setting up my account and was great explaining the process. She's very friendly, professional and gave great customer service!
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November 2023 by Maria C.
I went to rent a storage and the young lady Maritza was extremely helpful and professional. The facility is very clean. I would recommend this storage to anyone.
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November 2023 by Janet Coste
I went over to Life Storage to gather more information about the units . I must say I was blown away with the customer service. Pamela was very nice and had an amazing energy. She answered all my questions and gave me information I didn't even think of. The bathrooms were very clean too. I highly recommend this place . Thanks Pamela !
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October 2023 by Chanell Dyett
Life Storage is reliable & I recommend them to anyone who is looking for more space to store their belongings.Manny took the time to answer all my questions & provided myself & mom with all options available to provide the best unit suitable for my belongings. I’m happy I stopped in to get info. I’m very happy with my experience. Manny is the Best !
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September 2023 by danny hernandez
Maritza was extremely helpful and kind. Fast process and clean facility.
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September 2023 by Jonathan S Evans
First and foremost the customer service here is exceptional. I spoke to Manny 2 weeks ago and he remembered our conversation. The storage facility is climate controlled and check in went very well.Manny made a stressful event of moving from Cubesmart to Life, great. Kudos to Maritza the manager and Manny. I recognize good services when they are in effect. Thank you guys!!
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September 2023 by Kaviar Hlove
Maritza we came from Cub Smart and so happy I came here because this young lady was fantastic and help me on this difficult time.
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August 2023 by Robin Cenance
I was serviced by Aaron and he was so patient and very helpful and I was very happy with the prices and the space. I am so happy the load have been lifted off of my shoulders.
