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January 2024 by mau
Went to apply for my passport. The person attending me was very understanding and patient. There was a bit of a wait but it’s understandable because there is only one window.
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December 2023 by Yaneuris Del Rosario Alcántara
very unprofessional.
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December 2023 by Lisa Michelle Murano
I agree this post office is the worst. I had one incident with a package being returned back to this location but that's because my mail carrier is a moron. I live in a huge building with a security guard who holds the tenants packages in a room, so the fact that my package was returned to the post office says a lot about how incompetent she is. I requested redelivery only to be told it was at the Ponton Ave post office. When I went there it wasn't there. No one bothered to look. I'm frustrated thinking my package was lost, a couple of days later it was delivered. Thankfully this only happened once.Now for my current mail carrier, she is currently having an affair with one of the porters in my building on company time. Myself and several tenants saw her in the laundry room and going into a break room with this worker. I reported this to the Ponton post office and her supervisor told me that she's allowed to take an 1 hour lunch break. Also it's OK to let people in my building in the mail rooms with her while she is delivering mail. She's been catching attitude with me lately meanwhile I ignore her. I don't approve of what she's doing but I don't pick fights with her. I just want my mail delivered on time. It's a shame this post office is a disgrace.
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December 2023 by Lisa Murano
I agree this post office is the worst. I had one incident with a package being returned back to this location but that's because my mail carrier is a moron. I live in a huge building with a security guard who holds the tenants packages in a room, so the fact that my package was returned to the post office says a lot about how incompetent she is. I requested redelivery only to be told it was at the Ponton Ave post office. When I went there it wasn't there. No one bothered to look. I'm frustrated thinking my package was lost, a couple of days later it was delivered. Thankfully this only happened once.Now for my current mail carrier, she is currently having an affair with one of the porters in my building on company time. Myself and several tenants saw her in the laundry room and going into a break room with this worker. I reported this to the Ponton post office and her supervisor told me that she's allowed to take an 1 hour lunch break. Also it's OK to let people in my building in the mail rooms with her while she is delivering mail. She's been catching attitude with me lately meanwhile I ignore her. I don't approve of what she's doing but I don't pick fights with her. I just want my mail delivered on time. It's a shame this post office is a disgrace.
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October 2023 by Venus Escobar
Fast and easy process
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October 2023 by Muhammad Muzammil
Serving the people who have no appointment on your appointment time for passport.
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October 2023 by ams
the staffs were so nice and helpful. there wasnt a line at all.
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September 2023 by Gabriella De Jesus
Just took my son to apply for his passport. The lady who took care of us (I believe her name tag said Marquez), was extremely helpful & truly a delight to work with. Make an appointment online beforehand & make sure you have everything so that you can have a smooth experience!
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August 2023 by raul coballes
Very good place to send you paquete or mail. Thank yours.??
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June 2023 by John Caraballo
Came here to mail a package to a friend and was told my box wouldn't be shipped unless I used one of their Priority Mail boxes eventhough I was mailing a small light package from the Bronx to Far Rockaway, Queens. I get to the window and the young lady at the window who made me use the Priority Box then tells me I have to fill out a Priority Mail Label even though I just wanted it to go from one borough to another borough and it didn't need to get there urgently so as not to have to pay for Priority Shipping.So I have to spend extra money for Priority instead of regular postage. So then she gives me a look like as if I was bothering her as she was yapping and having a casual, almost 15 minute long conversation with a friend, all the while other people were waiting on her to put down her Smartphone and realize that she has a job to do and that she's not getting paid for being on her phone.Instead, she was blatantly ignoring the Postal Customers waiting on line that were shouting at her to get her attention but she only kept talking on her phone.It took long to be here and I have a bad back that makes it hard for me to stand for lengths of time. I use a cane to walk and standing long periods hurts me. After this day I'm never going to come back to this post office.
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May 2023 by shaon samina
Worst customer service.employee take my id and just wait 5 min in corner and come back and say I don’t have package.but my package is right there.she was her own phone busy.
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April 2023 by Relie Lara
I went here today to renew my passport, waited in line and was directed to some girl who told us that we have to wait at least 2 months in order to set an appt. Thankfully there was a women name Gibbs who accepted us as a walk-in and did it right on the spot. SHE WAS AMAZING!!! We were really set off and hopeless but she took us and did everything within under 25-30 mins, if it hadn't been for her, God knows how long we had to wait. Really appreciated her hard-work and she deserves a raise. Thank you so much Gibbs :)
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April 2023 by Angel Pagan
No drop box for packages and won’t accept package at window without making line for non transaction drop off when other post offices do. Very unfriendly. I now understand bad reviews for this place.
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April 2023 by USSS45 NYRA
Gave my local carrier of 5 years, I living at my apartment, a important letter for the state of ny..The letter was strictly for 1st class post, no special handling and he obviously never processed it. The State never received it, and my benefits were discontinued for Not replying to that very same letter I handed him. It is truly disappointing that you can't trust the government spies of the post office to deliver. Shameful. Perhaps if my Attorney dips into the postman's retirement fund and puts claims against the post office, we might have our mail appropriately processed.
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March 2023 by J. L. 1
Gave my local carrier of 5 years, I living at my apartment, a important letter for the state of ny..The letter was strictly for 1st class post, no special handling and he obviously never processed it. The State never received it, and my benefits were discontinued for Not replying to that very same letter I handed him. It is truly disappointing that you can't trust the government spies of the post office to deliver. Shameful. Perhaps if my Attorney dips into the postman's retirement fund and puts claims against the post office, we might have our mail appropriately processed.
