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March 2024 by Ana AA
There’s a problem with the employees’ schedule working in this PO. I understand there might be only one clerk but come on 2 hour lunch break? Shameful behavior!!! There are a lot senior citizens in the area that depend on this post office solely! sthey don’t have the mobility to go to the one on 228th street, which is even worse. We should be writing letters/ having meetings with our councilman to bring this to the attention of the authorities.
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February 2024 by Andrew Woods
Great service and rapid
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October 2023 by Karina Martinez
The lady at the window was really rude
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August 2023 by Richard Mann
I've witnessed firsthand how some customers can be quite demanding and unkind, but the staff remains composed and treats everyone with respect. Their patience and grace under pressure are truly commendable, making every visit to the post office a pleasant experience.Moreover, this tiny branch consistently maintains its efficiency. Even during peak hours, the lines move swiftly, and there is a well-organized system in place to ensure that everyone's needs are met promptly. It's evident that the staff is committed to providing top-notch service, no matter how busy the day gets.I am genuinely grateful for this post office and the essential role it plays in our community. Thanks to the dedication of its staff, I always leave with my mailing needs fulfilled and a sense of appreciation for their hard work.
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April 2023 by Ramona McDaris
I always am served by the same, sweet, efficient, friendly Asian lady. The facility is tiny and a bit grubby- looking, but postal service, for me, has been very good!
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April 2023 by Elizabeth Maldonado
It was my first time in this place & it will be my last. The postal clerk here is very slow, and she's rude!
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December 2022 by Grace M.
I guess it's convenient because of the location but the customer service makes me feel like I'm waiting for the Soup Nazi on Seinfeld. And who takes a 90 min. meal break, especially during the holiday season?
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July 2022 by Ciara M
The rudest person you'll ever meet works behind the counter. Just left after trying to ask two questions and got yelled at for not knowing the answer.Lady it's almost like I don't know the answer because I'm not the one working at the post office???
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April 2022 by Charlie Kaufman
Not sure what you want from a post office, but this one works for me. Perhaps the hours are a bit sporadic at certain times, as it's not open as regularly as the bigger local branches are. But if you have post office needs and are available when it's open, the Kappock branch can be a much less chaotic option to the hubs on Broadway by the elevated Subway tracks at 231st street and the one on Riverdale Ave in North Riverdale.I find this outpost of a branch to be well stocked with whatever mailing supplies I need and contrary to what's been said in other reviews, I find the staff to be affable and courteous, as if they appreciate being in the less hectic small office than the larger ones nearby. Every time I go to the Kappock office, I'm in and out quickly and my time is spent efficiently.Unless it's inconvenient to get to, the Kappock office is a sound option if you want a relatively low-stress post office experience.
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February 2022 by Damion Stodola
FYI: This post office is *closed* every day (M-F) from noon to 2:30 P.M. despite what the maps and USPS website say (It is not open on weekends).
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January 2022 by Skye Q
Have to use this post office for work and the lady is demeaning, rude, and refuses to do her job. I have repeatedly had to bring in packages with either return labels or prepaid labels and she refuses to give me a receipt to bring back to my boss. Commonly doesn't have customs forms and tries to heavy hand you into always using next day service and always tries to tell you that your package is packaged wrong, even though no other post office has ever said anything.
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October 2021 by Tigist Alemayehu
I got posta office I standing 30 minutes no one come out to help me yelled is any one here no one answered than the lady come out I am here I have no idea what she is doing in the back it was in the moring ... to me it's bad service
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October 2021 by Ellie T
This post office is a disgrace! Filthy, dirty beyond comprehension!! Today it smelled really badOn top of that the clerk does not want to work or provide a service! She told me to take a picture of my package instead of providing a receipt!!!! Outrageous. How is that confirming that I gave it to her!!!! I had to beg her for a receipt. Also, she is never at the window.How is it that this post office is closed from 12:30 to 2:00 pm? And closes at 4pm!
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August 2021 by Ellie Treanor
This post office is a disgrace! Filthy, dirty beyond comprehension!! Today it smelled really badOn top of that the clerk does not want to work or provide a service! She told me to take a picture of my package instead of providing a receipt!!!! Outrageous. How is that confirming that I gave it to her!!!! I had to beg her for a receipt. Also, she is never at the window.How is it that this post office is closed from 12:30 to 2:00 pm? And closes at 4pm!
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July 2021 by Craig Sachs
I've been there many times and the service is nice and they are helpful. I have seen the neighborhood people get upset at the price of mailing parcels and verbally take it out on workers like it's their fault. it is sad to witness people in this area treat the postal workers like their personal servants. Especially during the pandemic. We are lucky to have a post office here. Don 't be fooled by the one star.
