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February 2024 by seth mack agyemang
Joseph is a great asset to verizon, patient and his professionalism is above and beyond .Thank you joe
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February 2024 by Sarita Gober
Seth was great and helpful
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January 2024 by Tisha Wilkins
Joseph was incredible!!!!!!! The store was extremely cold..It was horrible..You ahold treat your employees better. Despite the freezing temperatures in the store..Joseph went over and beyond it help...Extraordinary Service...some people customers were complaining because of the lack of heating in the store. Please fix it and promote Joseph.
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December 2023 by Patrick Edgar
Joseph is a great rep at this store! I’ve been to him multiple times over the past few years and can’t speak highly enough of his professionalism and conduct with both the challenging and normal transactions he’s tasked with undertaking.Well done Joseph!
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December 2023 by Rasheeda Buckley
I had the pleasure of being helped by Joseph yesterday at Verizon. His assistance in porting over my phone from T-Mobile was incredibly helpful. His expertise provided a seamless transition, ensuring a smooth process that gave me peace of mind after a very frustrating experience with my previous provider.His guidance and support made the porting experience not only efficient but also reassuring, reflecting a level of customer service that goes beyond technical proficiency. Joseph's dedication to making the transition as stress-free as possible made the entire experience positive and friendly. He was informative and extremely knowledgeable. So very grateful for his thoughtful approach and the courtesy with which he treated me.
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December 2023 by Halley Mark Bactol
I came here around 5pm on a Sunday, first week of December, and i received great service from the guy in charge at Riverdale branch, today. He deserves a raise!
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October 2023 by Carl Monte
Extremely extremely patient and balances time between all customers equally and happily. A wonderful experience
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October 2023 by J Morales
Went today to get the family’s iPhone traded in as new Verizon customers and quickly we were helped by Joseph. He asked what we wanted and quickly provided us a quote before us committing. He kept us informed with every step while also engaging in friendly conversation. He also informed of the promotions and deals they had going. He got us through the entire process from getting us activated all the way to transferring data from the old phones to our new phones. He was very patient as we were upgrading 5 lines. Everything went without an issue and he made sure there was no question unanswered. He’s very friendly and very knowledgeable which made the process run smoothly and effectively.9/28- wentagain to pick up an ordered phone and fix a sms text issue on a current line and once again Joseph was very helpful and worked on both reasons for coming in. He was able to troubleshoot my texting issue and activated the phone we went to pick up. While we were there we also signed up for fios service which was super easyTo set up.
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October 2023 by Miles Avila
Went in and worked with Joseph for setting up some home internet. He made it fast and easy, and also fun. Very happy with my experience.
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October 2023 by Theresa Bowman
Came in to upgrade my Iphone with a purchase of Iphone15pro max I wanted the best trade in credit deal offered to new “Verizon Welcome” customers. These guys were professional and personable, making the process Easy as I like it ! Thank-you !
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September 2023 by Siobhan Cosgrave
My experience was awesome!!! Joseph was so great and made the experience of replacing my stolen phone so easy and enjoyable. Highly recommend him!
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September 2023 by Jeff Gotel
The staff was very friendly and helpful. They recommended the accessory that I needed and did not put me under any pressure to purchase it on the spot (though I did buy it!).
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July 2023 by Cristina Melendez
Exceptional Service and Expertise - Best Verizon Rep!Review:I recently had the pleasure of working with Joseph, an outstanding Verizon representative, and I cannot express enough how impressed I am with the level of service provided. From the moment I walked into the store, I was greeted with a warm smile by Joseph and felt immediately welcomed.Switching cellphone companies can be a somewhat overwhelming and daunting task, but Joseph certainly made the whole process an absolute breeze. His expertise and knowledge were readily apparent, as he efficiently guided my family through every step of the transition.What truly sets Joseph apart from the rest is his genuine care and concern for his customers. He took the time to attentively listen to our needs and preferences, and then expertly tailored a plan that perfectly suited our requirements. He patiently answered all our questions, going above and beyond to ensure we understood all the different options available to us. His professionalism and patience set a high standard for customer service.Moreover, Joseph's technical expertise truly impressed me. He effortlessly transferred our contacts and data from our previous phones to our new Verizon devices, sparing us from the hassle of doing it ourselves. He also took the time to explain various features and taught us how to make the most of our new devices.The overall experience at this particular Verizon store was incredible, primarily thanks to Joseph. His passion for his work and dedication to delivering an outstanding customer experience were evident throughout our interaction. It truly felt like he was personally invested in ensuring that our transition to Verizon was seamless and hassle-free.Joseph even followed up with us to check on our transition and made sure our discounts were set up correctly. This level of attention to detail and commitment to customer satisfaction impressed me even further.I cannot recommend Joseph enough as the best Verizon representative! His exceptional knowledge, professionalism, excellent customer service skills, and follow-up make him an invaluable asset to Verizon. If you are considering switching cellphone companies, I highly encourage you to visit this store and request Joseph. He will undoubtedly make your experience a pleasant and stress-free one.Thank you, Joseph, for your exceptional service and expertise in helping my family switch cellphone companies. You have set a new standard for exceptional service, and we are incredibly grateful for your assistance.
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July 2023 by Mo Sly
Poor listening skills. Confuses arrogance for expertise. BTW you were wrong! An agent did confirm what I told you upon arrival. If you only bothered to look up my order number. You don’t decide what service or device I get… I’m the customer and if I’m paying for it, you give me what I pay for even if you BELIEVE something else is better. You don’t know why I am selecting a specific model of a device. Maybe my application works better on an older model…. Did you think about that? Instead of arguing.. “I know how to do my job” when clearly you don’t! Go get some training in customer service. You wonder why people don’t go into brick and mortar stores anymore. They will deliver exactly what you were supposed to give me, at my convenience, without your arrogance!
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June 2023 by Tyla Buzzerio
Joseph was amazing. I put off trading in my phone way too long because the process is generally frustrating. Joseph made the process seamless. He’s knowledgeable, funny and was able to manage multiple customers while giving us excellent attention. I would recommend this location just because of Joseph.