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March 2024 by Kahlil Murray
Bay plaza mall location in the Bronx, Mary gave my wife and Excellent customer service
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March 2024 by Dellonn Gentle
Outstanding customer service!! I’ll definitely be returning & investing more !! One of the best experiences that made me actually wanna return for more purchases
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February 2024 by Enny Mari
Very attentive and friendly saleswomen who convinced me to make a good purchase.??
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February 2024 by Omar L Campbell
??❤️❤️
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February 2024 by MCS
I had the pleasure of meeting victor today at the zales in the Bay parkway mall , Bronx. Victor was absolutely great and fast with my return and even helped me determine if my earrings were real or not. Victor answered all of my questions and had great advice.Thank you very much
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February 2024 by JENN M (Jenn)
Clean store.Like the Nyack store better
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January 2024 by Brunilda Rodriguez
I was disgusted when I went to this store today,I had bought a ring for my mother on Dec 25 on Dec 28 I came back to return the ring that didn't fit my mother so when explain I wanted to bring the ring back the supposed to be manager of the store ask me for my receipt I noticed I didn't have it, I explain to her that I had purchased it with my zales card, she clearly told me it didn't matter I still need my receipt, not to mention she didn't even try to see in the computer that I just purchased this ring. To make a long story short I felt so disrespected the way she was conducting her self as a manager of a store you have to know to have customer service skills , she had the nerves to tell me if the ring didn't fit I can pay more money to fix it.? you mean I need a receipt to show you my transaction but you don't mind charging me more to fix the ring. I've shop for numerous of years and I know if you purchase with your zales credit card you can see the transaction. I left and immediately called corporate they where in ? shock yes that behavior is not acceptable they are going to make sure this never happens to customer that's been shopping for years with them .she needs to be retrained how to talk and have customer service skills .ps I will never ever step foot in this place.
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January 2024 by Alicia Jennings
Had the best experience with Mary at Zales in Bay Plaza I usually shop at your competitors but Mary has converted me. One of my best shopping experiences she actually made me feel like Family.
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December 2023 by Diane Simmons
Mary was so very patient Informative and such a joy. It was a pleasure to spend money here. She is definetly a keeper
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October 2023 by Dominique Bryant
Yesterday I had the pleasure of meeting the acquaintance of a very talented rep. Shellie was very knowledgeable about the product in store, as I was trying to find gifts ideas for my wife & I upcoming anniversary. We came across many different pieces in which I taken a liking towards. During the time spent she was assisted me with cleaning my earrings & watch. I definitely recommend her services the next time you’re in the mall of bay.
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October 2023 by Andrew
This location is horrible, Ever since the manager Josey left this location. The new manager Shirley Gonzalvez is not knowledgeable and has poor customer service skills. She needs to go back to training and listen to what the customer is actually saying. It’s a shame I bought the ring at this location and they don’t have a clue what before, during and after the sale means. I also requested a call or email back from the district manager of this location and I still have yet to hear from him or her. I will stay away from this location and you should too.Customer service is at its finest over at the Yonkers location. They addressed my needs and two weeks later my ring is perfect.Stay away from bay plaza ZalesStay away
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October 2023 by Eunice Beck
First off let me start off by saying if you are looking for excellent amazing and I mean amazing professional Woman to Woman customer service Darianna is the one to go to this woman made me the Happiest bride on Earth make a long story short went into Zales with a online purchase it was nothing like what I expected it to be I was very disappointed and it was nerve wrecking it made me nervous scared that I would not have a ring for my wedding which was in 2 weeks when I tell this woman worked her excellent customer service Magic to make sure that I walk out of there with a ring for my wedding and I cannot thank you enough for helping me walk out of there with the perfect ring to match my engagement ring thank you so much for your help with everything and amazing customer service you are a blessing your Royal Bride MS 9/23/23
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October 2023 by Latoya Curvan
Unique jewelry love the vibe of workers makes you feel comfortable and assures your purchase.
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October 2023 by Thamina Begum
Firstly what I purchased today. And many thanks the lady merry she was kind and she give me instructions. I loved how she worked
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September 2023 by Cindy Ortiz
Darianna gave amazing customer service on my trip today to Zales. She made sure I was happy with my purchase and kept giving amazing help. Will definitely recommend the trip to Zale and ask for Darianna.
