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July 2021 by Debra Barnett
They offer great prices and it's fast and reliable.
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May 2020 by Wayne S.
Worst car service ever!! AVOID THIS PLACE at all costs! Unreliable and didn't have any of the cars I reserved available. Had to go to another rental place.
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January 2020 by Vaughn L.
Zipcar charged us an inflated amount of $250 for extremely filthy compact car on Christmas day. Every window, side view mirror and back windshield had so much grime caked up on it, our vision was obstructed. Took us about 3 hours to scrub the vehicle down which caused us valuable driving time. Before we even got into car we contacted a CS rep which requested that we go get the car detailed and save the receipt. Who has time to manage your fleet on a major holiday? Especially if we are trying to watch our kids open gifts in the early morning which we missed. We requested a full refund and no one has gotten back to us as of yet. Never use this service or app! They have no compassion for human beings. We are now proud members of another car share called TURO. Nicer vehicles, better app capabilities and much cleaner cars.
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November 2019 by C Z.
Arrest warrant issued for CEO of Zipcar. Good luck
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November 2019 by Kirsten C.
Zipcar is not worth the hassle. If it works ok, everything is fine, but more often than not, there are issues. Every step of the way is difficult with them. Most recently, I've now been on hold for more than 2 hours trying to cancel my account....
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September 2019 by Ayna N.
Most days when we rent a Zipcar we are moderately happy with it. But today has been the worst day yet. My husband reserved a zipcar days ago. Today, as he approached the parking lot, the car wasn't there and he found out that they had cancelled his reservation without letting him know. He tried to reserve another car at a lot twenty blocks away. He gets there and the car has a flat tire. The gas cards often don't work, and even though we've been reimbursed for every time we had to put the charge on our card, it's still stressful. Cars very often smell terrible and are dirty (there were FOOTPRINTS on the windshield of one we rented last week). The price they charge doesn't match the service they provide.
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August 2019 by Sandra Crawford
Very crowded but you can't beat the prices. Great deals but you have to hunt for them.
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June 2019 by Sandra R.
Garbage company Staff don't know s*** Cars be filthy They be charging your card for s*** you didn't do STEP UP YOUR GAME OR LEAVE NYC ... I went to enterprise car share New vechicles ,staff is experienced, i know all the staff by voice on the phone . ZIPcar NEED TO KEEP ZIPPING BY
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September 2018 by Helen K.
Zipcar is not only a rip off and charges too much. They charged my card $75 for a $45 parking ticket that was received a full two days after I'd already ended my trip. The car was a street parking car and the operator told me I could park anywhere. I parked in a legal spot, but they simply didn't move it for street cleaning and nailed me with the charge. I do not recommend anyone use them and I certainly never will again, opting instead to use other car share services. Their customer service is difficult to get a hold of and they won't allow you to speak directly to member services. Its incredibly shady and a rip off.
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August 2018 by Weldon W.
do not rent from this company.the customer service is horrible. i have had three bad experiences renting from them.
