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August 2023 by Geovana Sanches
I had an amazing experience with the associate who assisted me. Very knowledgeable, friendly and fast. I loved the shoe fitting experience, and that along with the associate’s helps definitely made me find excellent shoes for my broken ankle (and I got special inserts too)! I’ve been wearing my new pair of Hokas with the special insert for 2 days now and I have to say - what a game changer experience! I barely feel pain anymore while walking. I just took off one star because of the very small variety of sneakers available at the store.
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August 2023 by Sabrina D.
The young man that helped me was so helpful and informative. A hidden gem for sneakers.
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June 2023 by Lu Miliano
Fast services. And friendly staff. I make my purchase in less than 10 minutes:)
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June 2023 by Derrian Swany
Great experience from start to finish.The prices are reasonable and not much higher than what you would find in a Nike or other popular brand store. The fit assessment was very accurate and the brand that I went with has been a game changer for me in terms of how much support it gives.
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April 2023 by Maria L.
Incredible service and attention to detail. Andy was a tremendous help. He took his time and was extremely knowledgeable and professional.
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March 2023 by Stephen Kaminsky
Came to buy a specific brand of shoe. Was told by the sales staff that I should only buy a different brand (Asics). I told them I don't wear Asics because they don't fit my feet well, but I would try it on. I also wanted to try on the brand I came for (they had several different models). As I already knew the Asics did not fit at all and they gave me the wrong size for the brand shoe I asked for. They said they didn't have my size and made no effort to offer other models. There was no interest in helping or making a sale. Not going back.
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March 2023 by MaryAnne
Alvin was wonderful with myself and my elderly Aunt in finding the right sneaker and fit.
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February 2023 by Ann Dagostino
On Saturday January 14th, I walked into the store with an interest in purchasing Hoka sneakers. I was greeted by a store employee named Alvin; I informed him of my interest in Hoka sneakers but needed more information regarding sizing and fit for my particular foot and arch. Alvin took the time to educate me regarding a Hoka sneaker and how it should fit. We went through the process of fitting me for this sneaker, enabling me to now have the information on what sneaker works best for me. Alvin was knowledgeable, patient, and courteous the entire time when helping me and making sure I had all of the knowledge required to make the proper purchase. Anyone looking for exceptional customer service should absolutely check out the bronxville location and its amazing staff!
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January 2023 by Holger Matthies
It's a nice store, but they barely have merchandise for such a big store. In plain January, they had almost no cold weather clothes. I agree with other reviewers that they are understaffed (and some of them seem uninterested).
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December 2022 by Gina Kim
Great place to get fitted for running shoes. They are very attentive and they simplify an overwheming process. I got my sneakers and brought my daughter in for hers too.
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November 2022 by Joseph Pinckney
My wife and I walked in with our 1 yr old in a stroller, and despite trying to get two salespersons attention in 10 minutes in the store, we were not even greeted with a "hello", much less a "we'll be with you in a minute." Flat out rude. We went instead to the new Nike store in Vernon Hills are were treated well there and got ourselves new Pegasus 39s.We'll never return here.
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November 2022 by Tabitha Gonzalez
Very knowledgeable staff, really take their time to figure out what shoe will truly be best for you based on your specific needs and anatomy.
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October 2022 by Jeffrey Wubbenhorst
Good customer service, we picked up some hokas after getting fitted
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September 2022 by Carmen PH
Got my feet nalyzed and left with 2 pairs of comfortable and nice looking walking/running shoes.
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August 2022 by txanci noyb
I went there today and the two sales people were busy taking care of customers when I walked in. One was in the digital foot analyzer with a customer and the second one was taking care of 4 very "talkative" sisters and another gentleman. I stood in the middle of the store while they kept on going back and forth by me. After 16 minutes of not being acknowledged at all (by looking or talking to me) by either one of them, I just walked out.
