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November 2023 by Mark Jones
This company refused to place the wood that we paid for (expensive, over priced) where we wanted it. Attempted to shack us down for more money (reported to BBB) when at our house. Then texted us late at night and said that because we are Spanish we could not understand there English. Insulting, further more they left a mess in our driveway. I would never recommend this company to anyone. They need to train on how to speak with hard working people. Beware of their scam.
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November 2023 by Kyle B
I've bought dry kilned wood from these guys for two years now and super impressed with their quality as well as their customer service. You absolutely get what you pay for from them and I'll keep coming back to them to keep my house warm!
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November 2023 by Alexander Exarchou
Outstanding quality. Never before had I experienced such great firewood. Lights right up easy and allows for clean, easy fires on the fly. Considerably more performant than other cords I've ordered in the past. Good flame, low/no smoke. Will definitely order again. Highly recommended!!!
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October 2022 by Andrea Asnes
This was such a wonderful delivery of an excellent product. Chris and Leno, the delivery dream team, were fantastic and I cannot recommend this company enough. I will absolutely use them again.
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October 2022 by alina apteker
great people, wood burns beautifully
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October 2022 by Andrew Chapman
I purchased the regular hardwood blend. It is an absolutely exceptional product. I’m just heating my home with a wood stove, but with this wood, I am no longer a slave to the wood pile. It really does burn efficiently, leaving very little ash. It was easy to place my order, and it was followed up by good customer service. In a time where most businesses are charging more and more and giving you less and less, it is very refreshing to be pleasantly surprised by Hardwood Brothers and their products & services.
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October 2022 by Bill LePera
Highly recommended, excellent customer service, great product. I ordered a face-cord of mixed hardwood in November, but had a lot of trouble using it in our wood stove: lots of smoke and smoldering. Not having bought from them before, I thought the wood might be green and emailed the company. Got a response the next day from Casey offering to send someone out with a meter and additional wood to rectify the problem. I checked with my own meter and found the wood was perfect, most pieces below 9% moisture. Problem was in my stove and flue; fixed and now the wood burns beautifully. Kudos to them for offering to fix a problem that wasn't there's to begin with. I will definitely be ordering from them again.
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October 2022 by Michael Bolin
Attempting to order from this company was one of the most bizarre customer service experiences of my life. After missing the original delivery date due to short-staffing, the company started demanding more money (on top of the posted price which I had already paid in advance) before they'd make the delivery. I insisted on sticking to the original price, leading to several email exchanges and random calls to my phone, and finally, after his staff finally cancelled the order and refunded me, an incoherent and vaguely aggressive late-night email from the owner. Truly don't know what went on there, but to be avoided.
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January 2022 by Marcia Zwilling
I feel so blessed to have found Hardwood Brothers. I was sick and tired of paying for wood that was supposed to be seasoned but obviously wasn't and would not burn. This is the best firewood ever! You pay a little more because of the expense to kiln dry it, but it is so worth it. The wood is a beautiful mix of hardwoods that are cut to sizes that all work in my wood burning stove. And, on both deliveries this season, their guys couldn't have been nicer. They were a pleasure to deal with. I can't give enough praise for this company and would give them 10 stars if I could. And because there is no sparking, Lu Lu loves it too!
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December 2021 by Natalie Thoms
I can't express how much the Hardwood Bros team SAVED MY WEDDING! I last minute had to get tons of firewood and they made it happen within minutes. The customer service is so on point and they found a way to make it work for us. I cannot recommend them enough. Will definitely be using their services for any future events!
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October 2021 by J Patricia
Five enthusiastic stars for this wonderful business. Mark is a gentleman business man who knows exactly what you need for your fireplace, wood burning stove etc. Whether you have a palatial space in Westchester or a more humble wood need in Howard Beach, I cannot recommend this place enough!
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October 2021 by Raja Harb
great customer service. everyone was super helpful and responsive.v high quality product as well.
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October 2021 by Thomas Distler
Excellent firewood, expertly and seamlessly delivered and stacked with care.
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October 2021 by Maher Shaheed
Professional service and courteous staff.
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October 2021 by Natalie Valdes
I can't express how much the Hardwood Bros team SAVED MY WEDDING! I last minute had to get tons of firewood and they made it happen within minutes. The customer service is so on point and they found a way to make it work for us. I cannot recommend them enough. Will definitely be using their services for any future events!
