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November 2023 by John Cioffi
I’m thrilled to share my fantastic experience with Merrit Auto Body. The exceptional service, attention to detail, and prompt communication exceeded my expectations. My vehicle looks flawless, thanks to their skilled team. I’m genuinely satisfied and eagerly plan to choose Merrit Auto Body for any future automotive needs. Highly recommended!
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November 2023 by Rebecca Sheehan
I have never experienced better customer service. Paul kept strong communication for the entire time my car was in the shop, kept me updated on anything I needed to know the second he found out. Was always honest and extremely helpful. He took a lot of stuff off my plate for the stress I was going through with the car. I couldn’t recommend this place more, and I will be bringing all my future cars to this shop for ANYthing I need help with! Thanks again Paul!Services: Painting
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November 2023 by Maurice LaBonne
My initial impression was that accident damage was much less, but Merit explained and showed more extensive repair. Very thorough. Handled all matters with insurance claim. Office staff kept me fully informed with claim progress and repair. Very professional.Services: Painting
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October 2023 by Gladys Maza
I definitely recommend Merit Auto Body, they did a great job with my car, it came out like new! At all times they communicated and keep me inform. They did all the paper work with my insurance, and I just had to confirmed. Staff was courteous and definitely going back:)Services: Tires
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October 2023 by Lianne de Serres
I had a fantastic experience with Merit Auto, Body. From the moment I wrecked my car and called them, to the pick up of the flawlessly repaired car, they were completely responsive, professional, and went above and beyond the call of duty in getting my car issues resolved, including dealing with the insurance and rental car companies. And now my 2017 car looks like I just drove it off the dealer’s lot! Could not recommend them more highly!!Services: Painting
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October 2023 by Francesca Cozza
You know how you become stressed just at the mere thought of your car needing to be worked on and not having your vehicle for who knows how long? With Merit Auto Body, it isn't that. Paul, who owns the shop is outstanding and exceptional. He's lovely to speak with because he's sincere and honest. Those that work there are on top of their game. They worked out all the phone calls and details for a rental car and spoke to the insurance company without me having to say, "What? What happened? What do I need to do now?" There's none of that here. They said my car would be ready on September 26th and it was ready on the 21st! When I picked up my car, they contacted the rental company to freeze the contract so that I was not being charged any more, and they detailed my car after all the body repairs were completed. The repairs done on my car were exceptional too, and they kindly got rid of the dings left from those folks who open their rear door when the parking spaces are too narrow and leave a couple of dents without leaving a note on your windshield to apologize. My car looked brand new!! I only hope that when I'm ready to find a contractor to build my home, they have the same standards and values to customer service, which fall in the upper echelons of Merit Auto Body. I wish I could have given them all a big hug!!
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October 2023 by Kalanie Ayala
They were amazing. My car was side swiped and at the worst part of my car. They said it’d take 2 weeks and it took a week and a half. They were sweet, updated me at least every other day, especially the Friday before their weekend. The car looked like I just got it new again and they were nice enough to detail my car. I was hoping not to have to come back but a similar situation happened again and I already know where I was going to fix it.Service: Body & Trim
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October 2023 by Matthew Iorio
Can't say enough about the great work Merit did for me after my accident. Paul & his team were amazing! They kept me updated every step of the way (which I greatly appreciated). I will recommend any friends/family in Westchester to go to Merit.Services: General repairs & maintenance
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July 2023 by Jane Dorfman
Merit Auto did a spectacular job repairing my car. When finished, it looked better than new! In addition to the masterful auto repair, the office staff was helpful, patient and cheerful. It doesn't get better than thisServices: Painting
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July 2023 by Dayana Lysaght
I recently had the pleasure of visiting Merit Auto Body, and I can confidently say that it was an outstanding experience from start to finish. From the moment I walked through their doors, I knew I was dealing with professionals who truly care about their craft and their customers. Here's why this auto body shop deserves all the praise:Impeccable Customer Service: The staff at Merit Auto Body went above and beyond to make me feel welcome and valued. They greeted me with genuine smiles, listened attentively to my concerns, and provided clear explanations of the services needed for my car. Throughout the entire process, they kept me updated, ensuring I was informed every step of the way.Expertise and Skill: It's evident that the technicians at Merit Auto Body are masters of their trade. They possess a level of expertise that gives you peace of mind knowing your vehicle is in capable hands. The repairs they performed on my car were flawless, and they even took care of some minor dents and scratches, leaving my car looking brand new!State-of-the-Art Facilities: The shop itself is a testament to their commitment to excellence. It was immaculate and equipped with the latest technology and tools. Seeing their attention to detail in maintaining a clean and organized workspace further reinforced my confidence in their abilities.Fair and Transparent Pricing: Merit Auto Body provided a detailed estimate upfront, outlining all the costs involved. There were no hidden fees or surprises when it came time to settle the bill. I appreciated their honesty and fairness in pricing their services.Timely Completion: I was impressed by how efficiently they managed their time. My car was ready exactly when they promised it would be, and the quality of work was not compromised in the least. This level of professionalism and punctuality sets them apart from other auto body shops.Going the Extra Mile: What truly sets Merit Auto Body apart is their dedication to exceeding customer expectations. They went the extra mile to provide a complimentary car wash, (more like a detailing my car) which was a delightful surprise. I want to go just for car washes!! Little touches like this make all the difference and showcase their commitment to outstanding service.In conclusion, if you're in need of auto body repairs or any related services, I wholeheartedly recommend Merit Auto Body. Their exceptional customer service, skilled technicians, fair pricing, and overall commitment to excellence make them stand out as one of the best auto body shops I have ever come across. My experience with them was top-notch, and I will undoubtedly return in the future should the need arise. Trust me; you won't be disappointed! Thank you Paul and Bianka!!!
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July 2023 by Angela Pellegrino
This Body shop in Bronxville NY is definitely the place to bring your vehicle! The owner Pauly is so professional and kind. They make sure to keep you updated on your vehicle and are precise in detail. I would only trust this body shop for my cosmetic needs and anything else on my vehicle. The location is wonderful and the staff is mint. Thank you Pauly! Definitely will be a customer for life!Services: Tires
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June 2023 by Raul Hector
Honestly couldn't be more grateful for Merritt Auto Body, the amount of work done within the time frame was such a luxury. The car was received and put a smile on the entire family's face. Top of the class work. Thank you very much sincerely appreciated!Services: Painting
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June 2023 by Dorothy Sumption
I had just moved to town and got into a fender bender. I was very shaken by the experience and so glad I found Merit. The team is friendly (gave me a cup of tea to calm me down) and professional. They walked me through all my options after taking a day to assess and made the process easy. And they do great work in a very reasonable time period at a good price. Big fanServices: Painting
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June 2023 by Alex S
The definition of professionalism. I brought my 2023 Jeep Grand Cherokee to Merit Auto Body following a driver side impact collision. Merit not only coordinated with my insurance company and rental car service on my behalf, but also kept me informed throughout the process. When a part was delayed, Paul worked his magic to find the part from another source. These guys really go above and beyond for their customers and the quality of their work is impeccable. 10/10 would recommend!Services: Painting
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June 2023 by Jazz Prudent
Merit auto body is the best !! The customer service is outstanding number one ! The service is done with a sense of urgency! They will fight for you when insurance companies don’t want to pay! They kept me updated and most importantly the body work on my 21 Lexus was phenomenally repaired ! I will be recommending merit auto body to everyone thank you !!!!!!Services: Painting
