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January 2024 by Michael M.
Foaming and sizzling "seasoned" firewood. Disappointed by this cord. Will need to season it properly myself.Previously purchased compost and mulch, and I those were good products. So call this 2.5 stars but I'm sitting in front of a sizzling fireplace right now so I am rounding down.I called and they said it's because it rained last week. Yes, it did. But it's quite easy to tell the difference between wood that needs to dry from the rain and wood that is still wet from not being seasoned. They also said this was the best and oldest wood they had so, if this is their best, I wouldn't risk your money on whatever other wood they are selling.
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December 2023 by JOAO ROSERO
UPDATE- 12/9/23I decided to call and ask if I was still on Que for delivery, the gentleman that answered the phone apologized for the inconvenience and got the wood delivered to me right away and even waived the delivery fee.Placed an order for 1/2 cord of seasoned wood today in the afternoon, when I spoke to the lady on the phone she was very courteous. She even told me that they could deliver the wood today which sounded perfect and that the driver would call me when they were enroute. Fast forward to 8:15pm I never received a phone call or told that my order would not be fulfilled today. Spent the day home waiting on this order which never came. Very disappointing I was really looking forward to trying their seasoned wood based off the reviews I read.
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November 2023 by M C
Driving in shoreham today and out of nowhere your delivery driver comes speeding up the side of me almost hitting my car. Then at the merge with a truck towing a trailer with the right of way, nearly crashed in to that truck trying to force himself ahead of the truck. Absolutely reckless, careless and without a doubt will hurt someone one day driving like that. I’m willing to bet your trucks aren’t speed monitored or GPS. obviously they should be!!!UPDATE: I texted the company phone number and this is the condescending replay I got:“He was doing 42 in a 35. I wouldn't say that is reckless. It was probably an accident. Sorry about that”Here is the definition of reckless driving: In United States law, reckless driving is a major moving violation related to aggressive driving that generally consists of driving a vehicle with willful or wanton disregard for the safety of persons or property.42 in a 35 that was a merge and a bottle neck, being RECKLESS!So Becuase this company admits and condones their employees speeding, just Because it wasn’t fast enough for them, they don’t consider it reckless. I guess they missed the part where he almost hit myself and then tried to forced himself ahead of a truck towing a trailer that had the right away. By the clear definition of the term, YOUR DRIVER IS A DANGEROUS RECKLESS DRIVER.Secondly, when you get a serious complaint, you decide to be argumentative. Instead of simply saying, we apologize, we will speak with our driver to ensure this is not habit and doesn’t happen again. You made the choice to reply as you did. Congratulations. When this driver endangers others or worse, his hostile aggressive driving harms another, will you be so nonchalant? Not caring? Shame. Absolute shame.Here is a hint, you train your drivers to be cautious, careful, and above all else, concerned for the safety of those on the road around them. Do Better!!!
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September 2023 by Erin F.
Fast and efficient, super easy process. Our delivery driver was awesome, he could clearly maneuver the delivery truck with ease and was super friendly. Our wood was just as expected, zero complaints. We chose to stack it our selves but that option is available.
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March 2023 by Trey K.
Ordered half a cord and 45% of the wood is kindling... Delivery driver backed into my fence and broke the 4x4 post. Owner took 0 responsibility and claimed his driver wouldn't have done that and then proceeded to ask if my neighbor was a crackhead - the one who watched the driver crash into it. Professional? Never heard of it. 3 months later and I'm still waiting on him to either fix the fence or refund for the kindling... Won't return phone calls either. Thanks!
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January 2023 by Ryan O.
I would give no stars if possible. I've never had such crap wood/rock/ tar delivered I ordered a cord of wood that must have been buried in mud for a very long time. It's a week later and it's still wet. This yard should be shut down. BUYER BEWARE!!!
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January 2023 by Kyle Wool
Great wood, amazing price and speedy delivery highly recommend to call esp the Kiln fire Wood so dry and ready to burn
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January 2023 by Michael Schoendorf
I texted my question and never got a response and you have the nerve to send me a survey? Only gave one star because it wouldn't let me post with zero stars. I'd rather go chop my own wood.
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January 2023 by Eileen Miller
Excellent firewood !!! Highly recommend !!!! Timely convenient delivery, and it's seasoned as advertised !!! A++++++++
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January 2023 by kozzy roo
Great place great people they know alot about wood
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January 2023 by Kevin Sheehan
Got my first delivery from Oak Mountain today and am extremely impressed by what I received. Their customer service was phenomenal, despite a slight delay in delivery they kept me informed and updated. I ordered two cords of seasoned wood and received exactly what I expected if not more. The wood is dry and ready to burn. I have gone with other suppliers in the past and can honestly say that this shipment today is the best I've ever ordered. Will definitely be using oak mountain again .
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January 2023 by Mark Casalaspro
Just got 2 cords delivered. Driver was very professional and placed the wood where I asked. They wood is clean and minimal mess on the driveway. I go through about 3 cords a year. Had my stove going and decided to throw some pieces in. The wood caught up right away. Very happy that I found this company. They are my wood supplier from now on.
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January 2023 by ShariO
Professional service from start to finish.Driver Joe was informative and very friendly.We received two cords of mixed hardwoods.Minimum dirt and debris at cleanup. The wood appears to be seasoned.Definitely would recommend.
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December 2022 by Carrie F.
Prompt next day service. Driver really nice but wood was very, very dirty with lots of scraps. Cord qty seemed accurate.
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January 2022 by barbara schatzman
Last year was the first time I bought firewood from Oak Mountain. Without a doubt, it was the best wood I had ever purchased in the 30 years of buying wood for my wood stove. Not only was I very pleased with the wood, the customer service was excellent. All my questions were answered courteously and professionally. I was able to schedule delivery at my convenience. It went flawlessly. Because of all of this, I just had wood delivered today. Once again, delivery was perfect. Scheduling was a breeze and the drivers were courteous and accomodating.I recommend Oak Mountain without hesitation.
