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November 2023 by Douglas Peacock
Not customer service oriented. Absolutely trash when it comes to just being decent human beings. I would not under any circumstances recommend this specific location. An employee was giving my wife a difficult time while she was shopping. The employee kept bumping into my wife and blocking her from looking at testers. 2nd incident they had no problem hovering around my wife looking over her shoulder but whenever she asked for help they were no where to be found. And followed around the store and was obviously profiled. Alsorefused service and never once asked if she needed help. Also when she did ask for help ,no one came. Employee stated "oh yeah, I forgot."
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November 2023 by Cristina Villegas
I needed a color match for a foundation and Miriam helped me find exactly what I needed. I really appreciated how she took her time and made sure I got the perfect match. Thanks so much, Miriam!! ?
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November 2023 by Mia S
The inventory at this location is hit or miss, oftentimes there’s items I’m looking for that aren’t in stock, and the display products are often destroyed or not available. I’ve had a couple of good interactions with the employees here, but it seems like they’re short staffed. Tonight was the second night in a row I came in looking to get color matched for a concealer, and there were no associates available to assist me.
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November 2023 by Crissy A
Out of all the Sephora’s store that I have visited, I must say my favorite is this one. I had the pleasure of speaking to Naomi. She made me feel at home as well as great advice. I hit jackpot with makeup artist Jillie, she match my skin tone perfectly and taught me a few things. Overall they are great.
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November 2023 by Nina M
The staff here are so rude and unprofessional, especially the lady with red hair, I was picking up my order and checking my order, all she was saying was “Do not throw the box inside of the store” with horrible attitude , seriously how do people work here like that?? Where is your basic manner? SEPHORA do better please these people need some serious training.
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November 2023 by Vlada Yakimidi
Definitely 5 star to Amencis.I ask a lot of questions and she was very polite and was very patient with me.Thank you for your professionalism !!!
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November 2023 by Andrea S.
Good stuff, a lot of good brands like Laneige, summer Fridays, rare beauty, drunk elephant etc..
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November 2023 by Chrissy
Always have a wonderful experience when I come. Even though they are usually packed, they are very helpful & nice. Kira just assisted me over the phone & she was nothing but pleasant!
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November 2023 by K. H.
So you place an order online, and go to pick it up the tire was short staffed and the remaining staff is clearly tired. The online experience is NOT the store experience. The freebies you acquire as a (member) are not available from the store , sho instead for the future they will be shipped along with the silly fee for the smallest paper bag on earth.
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September 2023 by Sarah S
If you ever need help looking for the best concealer or getting a proper foundation shade match, ask for Janai! She is so informative and extremely helpful! Janai will take her time to make sure you get all the correct products you need for your skin?
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September 2023 by Kelsey M.
Customer service in here was great. Kat helped me today and answered all of my questions and concerns and even gifted me something. The line was a tad bit long but the rest of the staff handled that quickly. I really like this Sephora.
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September 2023 by Andrea Skeete
Went to get my Ordinary Hair Density Serum at Sephora. Wonderful staff, very friendly and helpful. This serum has helped to regrow my hair.
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August 2023 by Kecia Cotton (Kay)
I got to purchase one of my favorite scents there. It's pricey but worth it. The staff members are very helpful and professional.
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August 2023 by Simone G.
I like this Sephora. It's a smaller location than many of the Manhattan ones BUT let me tell you something. They often have all the products. I've been spoiled! When I go to the big midtown Sephoras, they are often out of a lot of popular products. I've never had to deal with that with this location. The staff is super nice.The other thing to note is that they always have the cleaning pads and make up removers. A lot of sephoras run out and the staff don't replace them--in my experience as a customer, it seems like this Sephora is well managed.
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July 2023 by Abijah Alston
I was disappointed with this placeI was looking for 2 particular designer fragrances. The staff was nor helpful at all... some were busy helping customers while the others huddled together talking amongst themselves. I was very annoyed not one person asked me if I needed help. I had only been in the store 2x and didn't know how to find what I was looking for. I eventually found the items on my own but they were sold out. I won't be coming back... this place is overrated ?