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November 2023 by Nicole Williams
I rarely write reviews for anything but never in my life have I had as excellent a customer experience like this one.Our kitchen sink recently broke and flooded our floor. Because it attaches to our clothing washer and dishwasher and we have an infant, I decided to fix it myself in the next few days.I detached all the suspect parts, dragged them into the store, and Luis patiently listened to my explanations and assisted me. At first we thought it might be a mere washer replacement, and when it wasn’t and I returned, Luis insisted on processing a return of $2.50 or so for the unused washer and another piece.He proceeded to fix a much more complicated problem for me. Sawed two pipes I needed down to custom size in store, and came up with a creative solution to join two pipes. Lovely people, Luis is the best, our two washers and sink are back to working, and we were saved $100s of dollars by visiting this store for not having to hire a plumber!
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November 2023 by Kaleb Herbel-Eisenmann
Usually the people here are super cool and helpful but my last time in they made a donation to charity on my card without my consent
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November 2023 by Roro B.
Another business that I will patronize. I love walking into a place of business, and the energy is good. ( I'm big on energies). I was able to get exactly what I was looking for, and I can almost guarantee if they didn't have it they would have found me something just as good.
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October 2023 by Frederick Lane
This is a really good neighborhood hardware store -- well-stocked and well-staffed. I was particularly happy to discover that they offer quick and inexpensive knife sharpening, using a self-contained unit by Resharp. The knife is aligned using a laser and then the machine uses a separate laser to evaluate the edge, establish the proper bevel, and hone it. I had five knives beautifully sharpened in about 15 minutes. The staff person assisting me said that area restaurants bring in their knives every 4-6 weeks, which seems like a good recommendation. It's a great way to keep essential kitchen tools working well.
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October 2023 by Patty Moran
Incredible team at this Ace hardware! Especially Joan! I have been shopping with Joan for at least 10 years, and she is wonderful! Today I asked her about shortening a towel bar and she pulled out a saw and cut the bar perfectly for me! She is incredible! So helpful!She has trained two of my dogs over the years! I look forward to seeing her and I always shop at this location because of her. Thank you! Patty Moran
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October 2023 by bryan molano
Every single time I've walked into Mazzone I've been helped immediately by a staff member. Their crew is amazing. They're all so helpful and professional. This sort of service simply doesn't exist in any other hardware store in Brooklyn, even in the smaller mom & pop shops. ??
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October 2023 by Ravi
I've had bad experiences at Ace hardwares in other locations, so I wasn't expecting much and just wandered in because it was closest to home and on the way to another hardware store I was planning on buying from.I needed a mending brace to fix my broken bed. I was helped immediately by a black young lady even though the total bill was probably not worth her time. For $7 I got the mending brace and additional screws and nuts. I went back 10 mins later because I hadn't picked screws long enough. The kind lady let me pick out my screws again and voluntarily replaced my old screws for only the difference in cost. This is stellar customer service and makes me rethink my impression of Ace. Thanks for running an honest neighborhood store.
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August 2023 by Jim Sears
Very helpful staff - they patiently helped me get the right item.
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July 2023 by Jake Backman
I shop here pretty regularly for my job and it’s the best hardware store in the area. Extremely helpful staff and decent stock.
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July 2023 by Rebecca S
The kindest associates I’ve ever encountered! I came in with two PVC pipes and they not only helped me problem solve, but also aided me in fixing it. The store is clean, well organized, and well-stocked. Lovely warm-hearted people
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June 2023 by Duane Frankson
Luis has poor customer service skills. He gave me a difficult time returning a deadbolt that didn't fit my door. He accused me of damaging the lock set and threatened that he wasn't going to refund me. If I didn't get firm with him I would have been out $80. I was going to buy something else but the experience turned me off. I will never go back there. I shouldn't have my integrity challenged just to return something that doesn't work.
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June 2023 by Lydia Hayes
What a pleasure! I only went in to have keys made but the staff was so accommodating and friendly; doesn't happen often these days. THANKS
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June 2023 by Vernon P.
This store is right up the block from me I am new to the neighborhood I needed keys made they was on it. I needed to do my floors I got whatever I needed they have great customer service and special thanks to Joan she is always very helpful
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April 2023 by Jose Rodriguez
Pleasant place of business. They greet you as soon as you enter, at least when I entered & immediately asked me how can I help you with a smile. With No attitudes or miserable with there job look! They gave me great service so I’ll definitely go back there when needed!
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April 2023 by Sarah
The store is super clean and the staff are really friendly! Joan helped me and my friend get a screw and washer to fix his rollerblades and she was so kind and helpful!
