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October 2024 by HR JUNED
“One of the best hotel in Brooklyn” ( Downtown )
"Great location and service plus fantastic restaurants(As You Are), Lobby⭐️⭐️⭐️
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October 2024 by 旅する鐵親父
The lobby lounge offers friendly but not too greasy service, carefully selected furniture, and the outside light coming in through the half-moon-shaped windows creates a soft and bright atmosphere. . This is a great hotel that reflects the world view of Ace Hotel. The only thing that is unacceptable to Japanese people is that there is no bathtub in the room (lol)
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October 2024 by Vidar Hepsø
Amazing design hotel, centrally placed in Brooklyn. Very cool interior, bars and rooms. Friendly and helpful staff.
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October 2024 by Reen Priyakorn
Great location, clean and chic, just as expected from the Ace brand. I’ve always loved the one in Toronto, and now the Brooklyn location is equally impressive. The lobby working space is a great place to get things done. However, my experience with the staff was mixed. Some were a bit aggressive and tried to charge me the full amount, even though I had already paid. It felt unprofessional. On the bright side, the bellmen were fantastic, and the lady who handled my checkout was friendly and efficient. No complaints there. I also appreciated their flat-rate airport transportation service. As always, I was most impressed with the Wing and Horn products—especially the robe and bar soap. A great stay overall, despite a few hiccups.
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October 2024 by Bjorn Ervell
Just what we were looking for
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October 2024 by Downtown Playboy
I was here for a dog charity event hosted by the Lina Bradford and John Bartlett! I was the only person who brought their dog with with them, and the hotel treated us so good. very cool concept and different from the location in Manhattan. Which is nice, considering I know that other place well. It felt more relaxed and not so crowded.
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October 2024 by C J
Outstanding, clean, great customer service.
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October 2024 by janet kopek
Beautiful boutique hotel in the heart of Brooklyn. We booked a small king size room but the space was plenty big for two people. Very clean and quiet. Beautiful bar area and I nice coffee shop in the lobby. The coffee was amazing. Staff was friendly and helpful
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October 2024 by Chris Figueras
I stayed here for my wedding which was going to be at a venue nearby. When you arrive at this ACE Hotel, be prepared there is no loading/unloading zone. You are expected to double park blocking traffic, or blocking the commercial driveways. No staff is here helping to direct where to go. If you have a lot of stuff, this will be problematic. You would expect a bellhop, or some hotel staff to assist with unloading your bags onto a cart so your vehicle can be moved promptly. I had to find the cart, wheel it to my car down the block, and bring it in. Nobody bothered to assist with the doors either while trying to push a loaded cart in. At check-in, the staff decided to give me only one key for my room. Not a big deal I thought. I gave it to my partner who brought the bags up while I went to go park my car. Once I get to the elevators which are slow to come, I find they are key card access only. So I had to go back to the front desk and get another key. Inconvenient, but why not just ask how many I needed at check in?
I booked a Skyline room. Once I get to my room, I see that my view is the condos across the street. else. I called down to the front desk and that is where they informed me 'Skyline View' just means floors 10 and above. Misleading. Overall, very poor hospitality.
If you read other reviews, many echo the same sentiment that hospitality is severely lacking. It does not seem like they are trying to improve on this.
Rooms: Rooms are ok. HVAC system is loud.
Noteworthy details: They claim there is loading/unloading but it is not monitored and usually blocked.
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October 2024 by Emily
Stayed here for my wedding night and it was amazing! They gave us a bottle of champagne and a hand written note congratulating us, and also gave us a late checkout. Beautiful suite as well, and super affordable for the size! Such comfortable beds and quiet rooms. It was perfect.
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October 2024 by Simon Thornington
Really a very unpleasant and restless night. There was a bar mitzvah on the 2nd floor and it kept us awake on the 5th floor until midnight when it finally ended. Thereafter we were woken up every 20 minutes when the climate/furnace turned on because it made a humming sound loud enough to wake you up. We mentioned all this to the front desk in the morning but there were unsympathetic.
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October 2024 by Ian Schwaner
One of the better Ace Hotel Properties (if not the best). Rooms are clean and straightforward with little charming design details. Front desk staff was overall good with a few who couldn’t be bothered. Lobby lounge was ideal for work / fun - excellent design
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October 2024 by Debra Cerio
The staff was so nice. They actually made eye contact with me.
Walkability: Great walking and accessibility
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October 2024 by Amy C
Rooms: Tiny bedside tables - 1 had no outlet or place to charge phone; A/C could only be changed for a few hours and then would default to preset temperatures.
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October 2024 by Lisa McCall
Very nice atmosphere. Friendly and great customer service in the Lobby bar area.
Walkability: Great location near the train stations in the area and bus .
