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November 2025 by Iain Gately
Nigel was a great help and made the process very easy!
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October 2025 by Moses Moore
Been storing here for over 10 years. Ms. Andrea thank you for always being a sweetheart. Your efforts don't go unnoticed. Thank you for staying on top of my payments for me and going out your way to make sure a old man like me doesn't pay any late fees. Glad to see you and the staff here are so welcoming, make sure you stay here!!!
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October 2025 by Elaine Goodridge
General Manager Andrea thank you for always greeting me with a smile and always being helpful. Nice to always see the same face now
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October 2025 by Kirsten Brown
Staff was friendly, knowledgeable, and very helpful! Facility was clean and had plenty of dollies to make the move smooth. Would definitely recommend
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September 2025 by F
My experience renting a storage unit at with Cubesmart at the Clinton Street location in Brooklyn was seamless!
First impressions with your team member was awesome!
Thank you
FDL
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September 2025 by Judith Romero
Thanks to Andrea F. I was able to rent a storage on 45 Clinton Ave. Brooklyn. She was amazing and very helpful. Also the young man that showed me the storage that same day September 2, 2025 they were both wonderful. 👍
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September 2025 by Dimitri Blako
Very helpful staff, helped me complete my booking in office and sort my storage in minutes. Thank you Andrea
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August 2025 by andrejonesnyc
Love the staff! Very friendly & helpful!
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August 2025 by Chelsea Williams
Update: 8/19/25
Seeing as I'm locked in with the company from hell, I figured I'd share an update. In my original review, I had mentioned that I was not given the unit I was told. After much effort, that was resolved. When reading the positive reviews, please pay attention to who is summarizing their introductory experience vs who is updating as a longstanding customer of the company. Most of the latter are bad and for good reason. Your rent will continue to go up. You will receive no notice, no communication and your rent can increase as high as 30%. They have made it impossible to speak to someone to get this resolved. Literally. Their customer service line is a text support app (you can't speak to anyone on the phone) and when it comes to inquiring about getting your rent decreased closer to its original price, they direct you to call a store manager who does not pick up their phone. You get locked into a contract that is impossible to get out of. I'm sure they're lovely when they try to get you to buy into their business but just be warned that in 6mo-1yr you'll find yourself in the same horrific situation that most longstanding customers are writing about.
This company is scamming clients through bait-and-switch practices. When you go on their website to book your storage unit, a list of features is provided under each of the unit options. The one I selected promised a unit on the 2nd level and my confirmation email even says Floor 2 (see attached images). I hired a moving company and called the representative at Life Storage in Clinton Hill to confirm my move date. I want to disclaim that the reviews are true when describing William as kind and patient. Unfortunately, my issue was beyond his control. Through William, I learned that my unit is in the basement. That's not what was advertised nor what I paid for, so I thought switching me to the 2nd level would be easy since this was an error on the company's end. Instead, I've been asked to purchase another unit on the 2nd level while still getting charged for the unit in the basement; I've spoken to corporate and no one seems to be any help there; I'm supposed to wait 48-hours for another rep in corporate to call me back even though my move date is in two days. All I've requested is to get what I paid for and what was advertised. Instead, all that's been accomplished is asking me to pay more money. I feel duped and couldn't recommend this company less. I haven't even moved in and am very much regretting this decision.
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August 2025 by Grant Smith
I used to store things at this location when it was owned by a different company. This experience was exponentially better than my past under the current ownership. Space is clean and well-maintained. The woman working at the front desk was pleasant and professional, and was able to help us rent in appropriate space for our needs.
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July 2025 by J Mel
The entrances were all locked, finally found the right one. Elevators were not working, it was 95 degrees. The person working didn’t know anything, couldn’t tell me where the stairs were, or how to work the elevator, she got lost trying to give me directions to my unit so I just had to figure it all out myself. I didn’t have high expectations for a storage unit, but this was miserable
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July 2025 by Shirley Blue
They're still in construction ,seems to be going over the time and needs to fix the elevator it's old and Ricky 😑
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July 2025 by ELIZA RUTZEN
super helpful and nice staff!
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July 2025 by CASSANDRA PARKER
Great Service and good people :)
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July 2025 by Hannah Kessler
Nate was very helpful with my move!
