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March 2024 by Aleksandr Gun
Very nice and professional people.
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December 2023 by Myroslav Kushneryk
Very bad customer service!Yesterday I went to the Brighton Beach bank branch to open an account. It was around 2 pm. Inside at that moment it wasn't crowded at all. Someone was at the bank cash desk and one older man was sitting in the hall. I just wanted to come and ask. I went to the staff opposite the bank cash desk. And then one of the women answered me very rudely in Russian: Why are you standing here (in the original language: "Chego vy zdes' stoite"), sit down and you will be called. After that, I lost the desire to be there and after some time I left the bank premises.On the same day in Manhattan, although already in another bank I was kindly invited to the office, had a pleasant conversation and provided professional customer service. A different professional level, culture, etiquette. There is a very big difference in attitude towards customers in Manhattan compared to Brighton Beach, Brooklyn.I'm asking the management of this Apple Bank to pay attention to the behavior of your staff at your Brighton Beach branch.
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December 2023 by German
Very friendly and caring service.
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December 2023 by felix reizberg
The best service quick courteous pleasant .We should have more people and service like that
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July 2023 by Linda Simpson
Extremely rude and unpleasant women behind the counter. They shouldn’t work there if they are so miserable all the time. Terrible customer service, filled with attitude and no desire to work. They did not give me the money I requested from my own account because “there’s a shortage of money”. How does a bank not have the money I worked to put into my account?
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April 2023 by Max Aliev
Been with this bank for a long time. Always been customer friendly bank.
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February 2023 by Sergey Kaduchenko
badly banking service that i have ever seen in my life
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January 2023 by Сергей Кадученко
badly banking service that i have ever seen in my life
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August 2022 by Saad Ahmad
My person of color mother arrived to this bank and waited 15 mins for her turn. A white lady who came for just 5 mins was able to access her account before her. Tells you all you need to know.
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September 2020 by P Galda
Тётки уехали из деревни, а деревня из тёток не уехала
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July 2020 by Jason
The people in this bank are freaking awesome. Elena was very helpful, diligent and sweet. The security guard, whose name I wasn't able to get was the best. Very good people here!
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January 2020 by Vasyl Nykyforuk
More than a month passed as a bank employee promised me that I could use online banking.
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September 2018 by NEWZODIAK.
home sweete home
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October 2017 by Leo Karalkou
On this branch service staff are rare and don't respect for customers. They not busy all time, but their behavior show - they are bosses : not smile, not kind words, like a robots. I wanted to open an account, but after all I went avay to find another bank. I am senior sitisen and regret I visited this branch
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July 2017 by Pavel Z.
The branch manager - Marina Polevoy is rude, unpleasant and extremely hostyle towards customers as well as her staff in the branch. We went in to open an account but ended up leaving with the decision this bank isn't worth holding account at if they employ staff like Marina. I've had bank accounts in 3 countries and have never encountered service like that - coudn't believe they still keeping her there. A person who yells at her staff in front of customers just for asking questions, not being willing to explain a potential customer about bank account options available, as well as telling him 'i can see it on your face you're not an American resident' is violation or any reasonable customer service expected from a bank representative and is bordering discrimination which the bank may be sued for. Coudn't believe it!
