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October 2024 by Michael Daly
Great service in the Knickerbocker store yesterday. Very quick and easy to set up my new phone. 10/10 customer support. Thanks you for the help, I will be back again!
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October 2024 by Juan Caba
Great help! Fast and very helpful!
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October 2024 by Julio Santiago
The one with glasses opens at 11 as the schedule says But he has the doors closed for more than an hour to have his coffee and he doesn't mind making us wait
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October 2024 by Sharon Edwards-Thomas
The staff was very courteous, patient, VERY professional and helpful ??????
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October 2024 by ROYALTY ABUNDANCE
The representative was very helpful and pleasant to talk to.. he did everything to help me which he did thank you guys
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September 2024 by Cecilia Murphy
I arrived to this store around 12pm and there was two other customers waiting outside. The front door was locked and had no sign other than the “Open” sign on it. We all waited out there for 20 mins before a man with emerged from the back wearing glasses and retrieved a water bottle and then went back into the back and closed the door. I tried calling the store several times while waiting and the calls were ignored. This was highly unprofessional and he didn’t even acknowledged us. My mom was coming to purchase a new phone and I decided to take our business to another store as a result. This place needs employees that care and better management obviously. When I got to the Location on Fresh pond Road another customer was there had also been waiting outside of this location. Feel free to check the cameras.
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July 2024 by james
how you gonna staff the store with 1 employee on weekend days. every time you go by it’s a wild wait. dumb.
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April 2024 by Courtneigh Summerrise
Just a heads up they do not honor ATT’s lifetime replacement for your glass screen protector.
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March 2024 by No name Medina
Thank you.
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March 2024 by Charlie Cline
easy peasy getting a new phone
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January 2024 by Robyn Ford
Mr. U at AT&T store Knickerbocker Ave Brooklyn NY (01/08/2024)Very knowledgeable, helpful, and personable.Excellent customer service ?!
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December 2023 by Meli B
This is not an AT&T store. This is an authorized dealer and they have no idea how to fix anything with your device. They don’t even know how to sell you a device. They pretty much call customer service for you and have you speak with them on the phone to make any deal or to troubleshoot an issue with your device where you end up scheduling your device to be seen by a real AT&T tech via real store or mail-in. Don’t waste your time. This is why you barely see anyone in there. Read the sign on the door. Not AT&T. Just an authorized dealer. They even charge you to activate your device when all they do is call customer service for you to do it on your own.
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December 2023 by Tiffany D
If I could give zero I would. I walked into the store on 12/7/2023 to get a replacement SIM card for my existing phone. I have an active account and phone number, I literally just needed a replacement SIM which I have done before with excellent service and courtesy (Kudos, Myrtle Ave AT&T). I was told by the young man and woman before I could even explain, "The activation fee is $30." For what? I have had this done before and a replacement is $5 which if there is a coupon can be waived making it essentially free. They proceeded to tell me they were an authorized retailer as if I had a jailbroken or - stolen - phone (that they never asked to see by the way). I walked out and directly to Myrtle Ave location where I was given again excellent service AND a replacement SIM for $5. With a coupon. Again, free. They suck. So what were you going to do with my $30? Get lunch? I was in the Christmas spirit so I did not go back with my "authorized retailer" receipt. As it was intellectually explained to me, there is no reason the service I requested should be that price. They don't need anyone to tell them how to do their jobs. But if you gonna do it, do it right.
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December 2023 by Francisco Batista Jr
The best!
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November 2023 by Troi Quarles
Very knowledgeable, Rahul and Especially Mitzy was very helpful. I went to two other att stores and they were not able to help me like they did!
