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March 2024 by Nikki H.
The guy working here in July 2023 scammed me and literally doubled my phone bill. If you're offered a second phone line, don't say yes. I kept saying I didn't need one. The guy kept saying it was free and was so insistent that I eventually just agreed to it. Turns out, he was lying...and he charged me for other things I didn't sign up for. Don't waste your time here--go to a proper AT&T store instead.
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January 2024 by Crystal Xu
Narinder was super helpful, explained the entire process to us, changing from Verizon over to AT&T. My fiance is very happy for his new phone, amazing service and very knowledgable. Will be back for accessories and a neighborhood hello!
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January 2024 by Mark from NYC
This particular store on Vernon is fantastic. They don’t have a huge selection of products but they have what you need and can get anything else. The gentleman and the woman who are always there are as helpful and kind as can be. Amazing service.
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November 2023 by Patricia Parrales
I am not sure who to blame? I have yet to receive my cell order. My phone died, so I needed a replacement. The one I requested, is carried by no one so it gets ordered. I was told 2 business days, that was yesterday. I have yet to see my phone. I cannot work without my phone as it has authentication apps. How is there no way to request overnight shipping? I would have gladly paid the fee. Instead my new phone sat all day yesterday in NJ! Imagine not having a phone for 5 days. Just IMAGINE that.The other thing that was annoying was that they wasted an hour of my life insisting I needed an ATT code so they can get to my account, even though I already provided my passport. I will be probably be terminating my relationship with ATT after this.
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September 2023 by Aditi
Shawn’s product knowledge is truly impressive. What stood out the most was his dedication to ensuring the customer satisfaction. Not only Shawn’s knowledgeable, but he was also incredibly patient and courteous throughout the entire process. He took out the time to understand my requirements and tailored his recommendations accordingly. His attention to detail and commitment to customer satisfaction are truly commendable.Furthermore, Shawn’s professionalism and positive attitude made the entire experience enjoyable. He went above and beyond to make sure I felt valued as a customer, and it’s evident that he takes great pride in his work. I highly recommend visiting this store and specifically seeking out Shawn.
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September 2023 by White, But Not Quite
Customer service was excellent. I got great hospitality and received as much assistance as I needed for my first sim card in States. Highly recommended for foreign students in general.
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September 2023 by Kelly Wang
Al helped me today to convert & set up my account and answer all my detailed questions regarding different types of plans, accounts and security levels. He is extremely nice, patient and professional. Because of the complexity of my issue, I had to go back a couple of times, and he kindly helped me throughout. He also went out of his way to get me discounts that I would have definitely missed without him. If I have any questions regarding my line or account, I would not hesitate to come back as I know he’d have my back!
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August 2023 by ura o.o
Shawn is so and very helpful. Not to mention that he was quick to identify my issue and fixed it in no time. Definitely recommend.
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August 2023 by Idril Lu
Shawn is very helpful!! Very friendly to international students
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August 2023 by Ruixi Jiang
Ash provide us an excellent service！Help us a lot.
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August 2023 by Laurence Liu
Great experience here. Shawn was very considerate and patient with us. Helping us all the way from canceling service to transferring it to at&t.
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August 2023 by Shraddha Belbase
Great customer service. Shawn and Al were extremely helpful throughout the whole process. Highly recommend
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July 2023 by Valerii Moscow
All the good reviews aren't real. The service here is terrible. There are two liars sitting there, supposedly from India. They lie, promise a low price, but in reality the price will be much higher. As long as you become their client. I do not advise anyone to come here. You are likely to be cheated
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July 2023 by totsam li
Don't believe the good reviews, they write good reviews themselves. Very bad staff, terrible service, I will never go there again. I don't advise anyone to go there
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June 2023 by Nicole B
Seriously just the absolute best experience with Wally. He was so helpful and patient as I needed to upgrade my phone. He explained all of my options and made sure I had everything all set with everything I could need. While in the store, he also helped another woman who had either lost her phone or it stopped working (I can’t remember), and the whole experience as he helped both of us was very calming, productive, and overall very positive. I came back to the store a few weeks later for help with my screen protector, and he was again very helpful and very good at placing the screen protector perfectly on the screen, might I add. All around 10+/10!
