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October 2023 by Fares Newman
Good service
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March 2023 by Michelle Abercrombie
No notary here either but the receptionist was very sweet
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February 2023 by Alexandra Troshkina
Juan Leonor is a great customer service representative, super friendly and helpful!He made our experience with BOFA pleasant and easy , we keep coming back to him when we need any assistance.
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February 2022 by Mi 7
Great service at Bank of America. Would recommend to anyone who require financial services.
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February 2022 by MABEL MARTE
Went in to get change. Two tellers, and 3 bankers. After waiting 45 minutes and finally being the next to be helped. One of the bankers tells a person who was in their office to go straight to the window as the teller will finish helping her.Again, there were only 2 tellers and a line iof 5 people still waiting to be helped. I allowed then to help the person but once i got to her i informed her the service was not right. As we are waiting to speak to a teller she was helped by a banker so the banker should start and finish whatever transaction they’re working on. No reason after waiting 45 minutes to be skipped by someone who was already being helped. Been a BOA customer for 11 years and this makes me question how much you respect tour clients who fund you!!!
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September 2021 by Lldene Williams
Very nice very professional ! I loved it !
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September 2021 by Cloud Chaser
Today I went into deposit some money and there were 3 staff members helping one customer and only one free teller which was too little for the amount of people they had to see. When I asked them to put more staff with the teller I was confronted by the workers at the entrance because allegedly yelled which was not true. I felt awful and their customer service was beyond terrible, the teller on the other hand was great and informative. I asked to enter the managers office and she allowed me to come in, as I'm going in an employee barked at me and told me not to enter. I'd advise you to add more tellers as opposed to customer service reps considering they can't do their jobs.
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June 2021 by The American Brownie
Today I went into deposit some money and there were 3 staff members helping one customer and only one free teller which was too little for the amount of people they had to see. When I asked them to put more staff with the teller I was confronted by the workers at the entrance because allegedly yelled which was not true. I felt awful and their customer service was beyond terrible, the teller on the other hand was great and informative. I asked to enter the managers office and she allowed me to come in, as I'm going in an employee barked at me and told me not to enter. I'd advise you to add more tellers as opposed to customer service reps considering they can't do their jobs.
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July 2020 by Carlos Saavedra
Michele Mueller is a superstar!
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February 2020 by Fahad Dokhi
No parking !!!
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May 2019 by Tom Mansfield
Had a frustrating process opening a business credit card but Michele was amazing in trying all avenues to assist in this process. The whole team here including the assistant manager and branch manager have been great in helping me get up and running.
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December 2018 by tikibanga7
Terrible. Understaffed. I had to make a large deposit for my boss and it took the teller 45 minutes. There were extra tellers on the floor doing nothing to aide the teller or to speed up the process. I can't imagine owning a business and using Bank of America for finances. This was not my only unpleasant transaction here.
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September 2018 by Wa lu
Only two tellers working on a weekday, in order to provide above average customer service you need more than two tellers working. Unless you don't respect your customers time, whichever is typical of Bank of America.
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July 2018 by Drew Davis
Great experiences with the tellers here.
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March 2018 by Nara Garber
I've had wonderful experiences with the tellers and account managers who are knowledgeable and patient, but the bank's policy of not allowing you to come in when it's well before closing time if the line is deemed to be longer than the interval before 4pm is ridiculous. THIS IS NOT HOW A BUSINESS WORKS. Or say you close at 3:45. Ridiculous.
