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March 2024 by Nemo B
The wait here for a teller or any other live human is unbearable. On an average day you can expect to wait 20 min for the single teller at the branch.I’ve already changed most of my accounts to Chase and recommend either them or TD for your retail banking needs.
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February 2024 by Orlando Dos Santos
I have been banking with them for years and their customer service is a blessing
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February 2024 by Cat New York
Poor experience. Only one teller to help customers. The line was crazy long. Not customer friendly....thinking to transfer to another bank soon..
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February 2024 by Shakhlo Bagirova
This is the first time I have come across employees like this, they behave very badly, they cannot answer well after keeping me waiting for 3 hours, they cannot handle it, they do not even explain it properly! too bad. They don't even deserve 1 star???They don't help at all. Why do you keep such employees there despite all these complaints?????
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February 2024 by Khalid
I am very pleased with how Maria helped me. Thank you.
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February 2024 by Vasif Aliyev
I have a problem with my accounts . When i walk in to this locations it was very busy , but financial center manager Maria on this location gave me right expectation and help me resolved my problem.
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January 2024 by yelena lyutershteyn
Horrible customer serviceLong lines, incompetent manager, no one ever available
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December 2023 by Aaron A
Horrible bank opens at 10AM and closes 4 pm and when you come long wait I hate this bank don’t come here
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November 2023 by Sergey Shirokov
Is there a way to give zero stars? It is simple the worst BOFA branch in NYC. One teller window, huge line, 20 or some other employees are casually walking around. You can ask them for help, but they tell you to wait for the only teller available. The most terrible customer service! The least knowledgeable and helpful people working there!
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November 2023 by Platinum 0003
The worst bank branch ever. it’s a mess, people of 10-12 people are waiting in lines, and this manager, a woman whom I waited for 40 minutes, still started working with me, but without finishing it, she said right now for a minute and left.. I waited for her for almost an hour, then I couldn’t stand it and went to look for her. she stands behind the girls who are working through the window and laughingly tells them something. in a word, I wasted almost 2 hours of time, didn’t solve my problem and left! where are the chief managers looking? this long woman needs to be fired. She created a mess in this place!!!!!
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November 2023 by Cleo Cleo
Only one window on one of the busiest streets in lower Brooklyn. It is ridiculous I left bc I’m not waiting for 13 people in front of me
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November 2023 by Shirley Li
Terrible long wait! At least one hour wait for the window teller, only ONE teller, who is unbelievable slow!
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November 2023 by Bakhrom Guldzhonov
The worst ban ever !! So rude people are working there !! I wanted to open a credit card but when I've talked to them for 1 minute I've changed my mind!!
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September 2023 by Ani De
TERRIBLE CUSTOMER SERVICEHORRIBLE PPL WORKING THERE!MISCOMMUNICATION, MISINFORMATION…. MISEVERYTHING!EVEN SUPERVISOR! BAD PEOPLE. NO SERVICE. THEY PLAY WITH YOUR TIME AND MAKE JOKES IN YOUR FACE!They played with our time and with the information. They way they manipulate the information is COMPLETELY WRONG. We spoke to the supervisor and she immediately said WE ARE NOT OPENING YOUR ACCOUNT TODAY super rude and unprofessional ppl working there either hire new people ENGLISH SPEAKERS (at least the director or supervisor) with human services or. CLOSED THIS PLACE!This was so disappointed bc I have been customer for more than 5 years! And they treated my mom soooooo rude and unprofessional. Bank of America deserves better workers in this center.
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August 2023 by Ollie Baratov
Awful service don’t go ever in this place. They are letting you wait for like two three hours at the end will say that we can’t accept her name Tati and Rubin don’t ever come here you will never get what you wanna get. You willLoose your time only. They’re unprofessional customer service is 0. If it could be less than one star. I could give them that.
