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March 2025 by Priscilla S.
I've shopped at many bath & body works locations, but this specific one is aggravating. It's small and almost always overly crowded, especially during sales. The amount of people they allow in the store at once in such a small space makes no sense. Let's discuss the "buy online, pickup in-store" process. I've ordered online for pickup at this location twice, and it took DAYS for my order to be ready. The first time, I had to call after two days to see what was going on with my order, only to be told it wasn't ready. Luckily, the associate was friendly and told me to come in because she would get my order together.
Recently, I placed an online order for ONE ITEM! Three days passed before I got an email saying it was ready for pickup. I could have ordered my stuff to be shipped if I'm going to have to wait this long. This location is the only one l've been to that does this. While I was there today, someone was looking for their online order and was told it wasn't ready. She asked if she could get her two items & the associate, who I think is a team lead, told her he would see if she could because they were busy. Only to get her items, and they were, in fact, ready, but no email was sent. Ridiculous!
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March 2025 by kelly ann
Bath And Body Works products are not the same anymore. I purchased a candle and a lip balm. Quality is below zero stars.
I think Goose Creek Candles are much better.
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February 2025 by Jack Childers
Nice as always
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December 2024 by kitty kitty
Very bad service, the bag $0.5 charge , i don’t agree charge for the bag , i saw someone buy and free , but this black tall woman didn’t get me free , the service so rule , never will come back again
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October 2024 by Jamal I
WHERE IS YOUR MEN SECTION B&BW? This shop you can tell is women consumer focused. However, if you are trying to attract men to buy MEN products, why is it so few and the best products you either don’t sell anymore i.e. Bourbon hand sanitizer and body wash, WHESKEY RESERVED smell, Leather & brand or you have to go online to purchase it and that is a disappointing experience for men and women who like their man selling good. Expand on the man section and the laundry detergent section. As a male shopper, I was very disappointed walking into this chain and not have a wide variety as opposed to the women section. The positive I would take is the female employee greeting you the moment you walk in and trying to do their job and not just standing around.
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August 2024 by Rebecca Zhang
I went to look for a product that I regularly buy, unfortunately it was out of stock. I wanted to try another product with a similar scent but I couldn't find it. Nowadays perfumes don't last long and Body Wash used to be delicious and smelly but now they don't have such a pleasant aroma
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July 2024 by Ashley
I had a wallflower plug that broke (peice broke off when twisting in wallflower) so I came in asking to exchange for a new plug. I just wanted the same plug or do an even exchange. I showed the plug & broken peice to an associate and asked if I could exchange. The associate said they updated their return policy and now you need a receipt and they no longer make these wallflowers. I didn't keep my receipt because I used the wallflower. How was I to know it would break? Why would I hold onto my receipt for something I used? I left the broken plug at the store since it was worthless and I thought there was nothing I could do. I just went on the website and it says you can exchange items without a receipt by showing your ID and up to a certain amount per year and this wallflower is still being sold. This associate lied to me about the return policy and availability of the wallflower. Now I can't even go to a different location to see if they would be able to accommodate the exchange. I can understand people taking advantage of their 100% guarantee return policy but when you have a customer with a product that is clearly broken, why would you not accommodate an exchange? I will no longer be purchasing wallflowers after I use up my stock and take my business elsewhere. Good riddance.
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May 2024 by Jules Kelly
Unpleasant staff member who scolded me of skipping the line and then didn’t even apologise and continued to be hostile when the other customer assured her I hadn’t.
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April 2024 by Pascal Amiot
Great magazine of candles and scents
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March 2024 by Antoinette Anderson
Always delightful ?
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February 2024 by Alethea Stevens
Customer service representatives were a little pushy with the bags, had to say no several times but otherwise a good experience
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February 2024 by Eleonora Isakov
The store is well organized and easy to navigate.
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February 2024 by Mel Severe
Save your money and buy better quality products.
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February 2024 by Queen Trini on fleek
This was the fastest I've ever been through Bath & Body Works. They're usually pretty slow but always have a great selection
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February 2024 by Joyce Mills
Great atmosphere and great deals
