-
January 2025 by Mustapha Ouhejjou
The worst period
-
December 2024 by Jonibek Juraev
The worst Honda service one easy reason said 4 days couldn't do it 👎👎👎👎👎
-
October 2024 by Marco
Had an amazing experience at Bat Ridge Honda Parts. Edwin Chiong was incredibly helpful, attentive, and professional. Every detail was taken care of, and the service exceeded my expectations. Highly recommend to anyone looking for top-notch customer care!
-
September 2024 by Ronald Park
There used to be value behind the phrase: you get what you pay for. this is a HONDA dealership service shop that charges a bit more than your average shop You would think you get better service. Lately that has not been the case. Honestly, there is no accountability for laziness on the part of the service team. If I bring my car and you offer a service, put it on the invoice, and then let me leave without actually performing that service, leaving me to have drive and only find out when I'm stuck in dangerous driving conditions that actually I'm missing any washer fluid for example, how's that for " GrEaT SeRvIcE"? Then you let me believe i can just come by for a quick top off of things missed and when i get there you tell me i missed the window to be seen and gotta leave my car. Just Do better.
-
July 2024 by Farkhod Mashanlo
Thank you for the car service and Special thanks to Edwin Chiong who is really easy to work with, true professional who knows his work , answered all of my question and explained, i rarely seen this customer service nowadays.
-
June 2024 by Jay luna jr
WORSE PARTS DEPARTMENT EVER KEEP YOU ON HOLD FOREVER
AND DOESNT PICK UP AT ALL
-
April 2024 by Kevin Zhou
I've been coming here since I got my license 16 years ago. Over the years as I got to know automobiles better, I've realized how much of a scam this place is. I recently had a sour experience that was the final straw, and I refuse to come here anymore.
I went in firstly, to fix my car's front radar because my car's dash was showing ACC / LKAS / RDM errors. Secondly, I had alternator whine in my car's audio system that was causing a high-pitched whining when the car was accelerating/decelerating. The rep that I spoke with upon dropping off my car, didn't seem to understand what alternator whine is, and didn't mention it at all in the work order. He mentioned that there was a diagnostic fee of $420 (using post-tax numbers here) for any repairs not covered under warranty, and that they would charge this regardless of whether they fixed the issue or not.
STRIKE 1
During the day, I get a message saying that the front radar connection was loose, and that they would charge $620 to re-calibrate it. They also tried to charge me $140 to replace my cabin air filter citing that it was dirty, but I literally replaced it myself the month before so I knew damn well it wasn't dirty. And seriously, $140 to replace a cabin filter? This was absolute nonsense.
STRIKE 2
Fast forward to the end of the day, I get a call from a mechanic, Edwin, saying that my car was ready. I go back close to closing time to pay a little over $1000 after taxes, and get my car back. Immediately after starting the engine, the alternator whine problem started. The mechanic's note in the invoice said that there was no whining noise and they tried to blame it on my aftermarket intake.
Additionally, they charged 3 hours of labor to re-calibrate the front radar. Mind you, the main issue was that the radar wiring was loose, and that was the reason they had to calibrate it. I looked at my dash cam's footage of their work. A single mechanic took less than 15 minutes to do the calibration, reset some codes, and then went on a 2 mile drive to reset the sensors. They then have the audacity to charge 3 hours ($620 with tax) for that labor? It costs that much to fix a loose wire on a radar???
STRIKE 3
The next day, I got a call from Jessica from the parts department asking me how the appointment went. I told her that they completely ignored the alternator whine issue and didn't even try to diagnose it. She told me she would have Edwin contact me to further discuss the issue.
I never heard back from them again.
STRIKE 4
Bay Ridge Honda - you've lost a lifelong customer.
Everyone else, support your local independent mechanics, or go to another Honda service shop. This one ain't it.
-
April 2024 by Jose Nunez
Great service and knowledge
-
February 2024 by Adrian Pena
My first and only place I go to get my oil change. Every month I’m always greeted with respect and help with what I need to get done and what can wait ..I have 3 years coming here without an issue we can’t fix ..the upgrade the waiting room so it’s more people friendly with unlimited keurig coffe ,tv and outlets and phone adapters everywhere is why I stay and wait …I recommend coming here so don’t knock it till you try it
-
January 2024 by Crystal DeGaeta
Susan is an outstanding help whenever Im there.
-
January 2024 by Rony Sanchez
Good place
-
January 2024 by Chen Vincent
🥳🥰🌲
-
January 2024 by ka do
Car serviced. Big line. Competent staff.
-
January 2024 by Raja Khan
Bad experience
-
January 2024 by PATRICIA JONES
GREAT 👍
