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February 2024 by Mikaila Ivery
I've literally had the worst experience returning an item to this store. The policy on the Best Buy website says we have 15 days to return an item once we receive it. I went in for a return and they gave me store credit, then told me they would void the store credit to submit a refund request to my original payment method to Best Buy corporate. They said I would get an update 2 days later and I still never heard from them... So they took the item I ordered, the store credit and I didn't get my money back ? DONT GO HERE.
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February 2024 by Sadat Irtisum
As a regular shopper at The Best Buy ,Gateway Mall; I've consistently enjoyed good experiences. From their expansive collection of the latest electronics to the fantastic deals they offer, Best Buy consistently delivers top-notch service and value.
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February 2024 by Cee Calloway
Best prices for a refrigerator
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February 2024 by Nat T
It was my first time at this location and by far the worst experience. I will not be going to Best Buy for any of my shopping. Wish I would have gone to PC Richard’s.. went to buy an over the range microwave at this location. Went to the entrance where I presented the receipt and was told once we have the car upfront they will bring and load it for us. Once the Uber was upfront the employee placed the box in the trunk. Great! We called someone to come install it only to find out we were given a regular microwave and not an over the range.. same day we took an Uber back to Best Buy and explain we weren’t given what we purchased. They do a swap the box matches the receipt and they said this was it no way it’s wrong. Yes, we Uber it back home yet again… the following day the installer returns the microwave is not working.. and appears used.. another Uber back to return it only for the employees to say the serial # does not match the microwave and is not the one shown on the receipt or box. Another employee comes into the picture he explains that again and points that it’s used. The two female employees are chuckling and trying to hide it. It was very upsetting because it seemed like they were laughing at the situation. After a few mins the male employee find outs that this microwave was purchased days earlier and returned shortly couple days later. We bought an open box at full price without being told.. there was no apology. Best Buy cost us close the amount of that microwave from the Uber to the installer that made several trips.
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February 2024 by DJ Gallis Prince
Worst Best Buy ever ! The staff and manager are so rude !! I recently purchased a meta quest 3 and I returned it this morning. Come to find out with the meta quest devices the serial number on the box and the device it self is different. The dumb workers and even the store manager refused to return the device and failed to realize this information. After having me in the store for one hour then he must’ve found out that the serial numbers are different on the box & device he returned it and didn’t even apologize or accepted he was wrong ! This is not how they should treat customers.
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February 2024 by Segundo Freire
They don't know how to help you online
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February 2024 by Fjdnfjcjd Dndnnd
Loved it
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January 2024 by 007 Batman
Even though they were closing I never felt rushed, 1 of the ? ?? ? best buys I've ever been in.
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January 2024 by Rosey
Best buy was fine two.Just need to send me my refund. 2 of the cam were not working.
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January 2024 by Mustache
Best buy isn't it because it isn't the best buy or deal, more like the same price online and not competitive at all.
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January 2024 by Rodolfo Cautin
Very organized, and staff was very attentive
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January 2024 by ELISABET CALDERON
There is little variety of colors in cell phones. Little merchandise in general
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January 2024 by Ray bear
Customer service need improvement you have to look for someone to help get assistance and one cashier has stink attitude very non professional
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January 2024 by Va
Great customer service I got in and out that's to there team ????
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January 2024 by Prince Randy
Pickup was a breeze. Was not busy on Thursday??. Happy to have a Best Buy in the area.
