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October 2024 by Adam Sturm
Great service, great selection, it was a pleasure shopping for running shoes and gear. The whole team was very helpful.
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October 2024 by Max Swartz
Had a great experience. The in-store specialist was very knowledgeable and helped provide his recommendation to guide me to best fit running shoe. Will be my go to moving forward when it comes to running shoes.
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October 2024 by Miikka Salminen
If you are a runner, you should definitely visit here. Professional and friendly service and great running gear to support running lifestyle.
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October 2024 by Caroline Darin
unbelievably helpful and knowledgeable. can't review highly enough
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October 2024 by Maisie Orford-kinder
Really helpful lady, genuinely wanted me to find the best trainers really knowledgeable and educated in running and could relate to me well, offered great advice and were so welcoming and supportive
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October 2024 by Yacov Steinberg
Doug was excellent, attentive, and very knowledgeable. Helped me find the best shoe for my needs and wants. Highly recommend!
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October 2024 by Gernot Wagner
Great selection, knowledgeable staff.
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September 2024 by Joel Surette
You will be upsold on shoes you don't want and then won't be able to return them.
Staff when I bought the shoes was kind/nice but pushed for shoe that didn't fit well, when returning shoes, the staff was rude and condescending :( . Said the shoes were badly worn when I kid you not I couldn't not walked in them more than 1/10 of a mile.
The policy below says you need to have original package / and or tags in eligible condition - not sure what the issue was.
RETURN/ EXCHANGE POLICY
If you are unhappy with your purchase for any
reason, please do not hesitate to come back to
one of our shops within 60 days.
For those seeking a full refund, items must be
with original packaging and/ or tags. Any other condition will be eligible for an exchange or store credit.
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September 2024 by Ivana Da Costa
On April 12, 2024, I purchased New Balance sneakers from the Brooklyn Running Company. I was advised by the salesperson that my Hoka sneaker which I was wearing would be shipped in a box to my home address, so I could wear the new NB sneaker out the store and begin my run.
The salesperson asked me for my address, which I provided. It’s been over a month and I still haven’t received my Hoka sneakers. I went back to the store to inquire about not receiving my package. I spoke with the same salesperson from which I purchased my NB sneakers. The salesperson wouldn’t provide me with the address on file because he stated “the information was private. The only information he could provide was the tracking number.
After further research I discovered the package was delivered to an unknown name and address then the package was returned to the store from which I initially made my purchase. I returned back to the Brooklyn Running store and spoke with my salesperson. He advised me the sneakers were sent back and discarded due to the incorrect name and address. I never received a call nor any correspondence regarding my package. The salesperson never apologized nor did he attempt to resolve his failure to address my package correctly.
Unfortunately at this point I do not have my Hoka sneaker which were in great condition. This has been a disastrous experience and I fully expect to have my sneakers replaced.
The salesperson name’s is Joseph Rotondo. This has been the worst experience buying new running sneakers. I will never purchase anything from this location again nor will I recommend it to any one in my running club.
Ultimately I spoke with the store manager Mike who has been assisting me, but still has not resolved this matter.
I want to emphasize that Mike was the only one who attended to my problem and in a very kind way, on the other hand, the seller did not care that he had made that mistake and did not want to give me any solution.
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September 2024 by Bryan Kuhn
Very knowledgeable and a great selection of shoes! Glad I spent the time to visit in store as it was well worth the time
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September 2024 by Mariela Portillo
michael was extremely helpful! great experience
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September 2024 by Cyprian Sadlon
Really great staff. Helpful and knowledgeable to get you into the right kind of running shoes
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September 2024 by Maria Bergenhem
If you run, make sure you get a free consult from Brooklyn Running Company on what type and size shoe to get. I’ve been running with runners knee issues on the wrong type of shoes for years. I got expert and friendly advise the minute I walked in the store! The pro was helpful and let me try lots of varieties before landing on my new shoes. My new shoes make such a big difference in my running! They have a ton of products besides their large selection of shoes as well, all the running gear you can think of. I’m recommending it to all of my friends who run and haven’t already done the consult!
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August 2024 by Shirlina C.
I feel inclined to write a review because I had such a poor experience here and want others to be informed. My job requires a lot of walking (10-20k steps per shift), and I was advised to visit a running store since I was having some feet pain. I sought out this company because I wanted to support smaller businesses, and the website stated that 'beginners are their specialty.'
I arrived at around 2:30 pm on a Saturday, and the employee at the front shuffled me around before reluctantly deciding to help me. He very quickly evaluated my feet without asking too many questions and brought out shoes without letting me specify that I needed white shoes. When I mentioned this, he quickly dismissed me, saying, "we have nothing here for you." By the time I put my shoes back on, he had already disappeared back to his post at the front.
I had to track him down because I still had unanswered questions that I did not have the opportunity to ask. I did not even get a chance to try on the shoes he brought out for me. I understand that he was busy and needed to get back to the storefront, but I would've preferred waiting for another sales associate if I was going to be rushed. I knew the store had a limited selection from reviews, but I expected to at least gain knowledge about my feet and learn about specific brands that would fit my needs. Instead, I left feeling dissatisfied and felt like I wasted my time. I cannot recommend this location if you are a beginner with questions and advise against anyone trying to visit on weekends due to the heavy traffic and rushed service.
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August 2024 by Tricia Boczkowski
I walked in and said, “I walk a lot and would like the most comfortable, least hideous pair of sneaks you have.” Caitlyn nailed it: I walked out with one white and one black pair and love them both.
