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April 2024 by Gena O.
The past year though the customer service has totally taken a nose dive. The biggest issue seems to be staff prioritizing their friends. I'd come in to buy and have to wait nearly 30 minutes for a cash register but then an employees pal comes in and registers magically open. Selling has been even worse. One specific employee who was at the buying table took her friend before me (even though I was waiting) and then proceeded to buy all her items (even 2 that were noticeably stained.) when it became my turn she did a super casual look (barely looking at anything.) when she didn't buy anything (which is normally totally fine if they actually look and pass) she told me it was because most items were too well loved. Issue was nearly everything still had tags! When I pointed that out she laughed at me and rolled her eyes. It was bizarre. I took everything to another shop after where more then half my items sold. I will not be frequenting this location till the staff learns to show respect to all.
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April 2024 by Michelle T.
the clothes are so great, the staff is so jice and helpful found mt fave pants her. its good prices too.
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April 2024 by Micaiah P.
Came for the Earth day sale and stayed for the great in store stuff! This loc always has a bunch of cool clothes to choose from.
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April 2024 by Kate F.
Amazing selection of clothes and I love the location! Great staff, I got amazing service from Josh!
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April 2024 by Austin W.
I highly recommend this place if you value your time as much as your clothes. The selling process is quicker and more personable than that of my usual go-to thrift store. They go to though your clothes right there in front of you and do you the courtesy of providing a reasonable explanation for everything they don't take. They also let you know what styles and items they generally buy for future reference, which is helpful if you're a first-time seller there. The whole process took about 15 minutes, whereas selling at my old place would always lead to me having to kill 45 minutes to an hour window shopping in the area only to find out I made nine bucks off two bags of clothes.
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April 2024 by Norma F.
This Branch of Buffalo Exchange is filled with a Krew of amazing Staff. Everyone operates at the highest level of professionalism! All staff are Super Kind and Helpfu! I always look forward to buying a Treasure! From a loyal shopper, (Norma F.)
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March 2024 by Jero U.
Why most buyers here Buffalo exhange are not friendly? Doesn't even take a look at your stuff properly? Are they not on the mode for work? Or that's how your customer service is? SMILE BE NICE AND DO YOUR JOB
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March 2024 by L P
Do not waste your time. The people in there are dressed terrible and have the nerve to be picky on what they want to take. Attention plus size woman, they will not take your stuff.
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March 2024 by M G.
I really don't get all the folks who are upset that BE didn't take their stuff, then say they brought in brands and styles that aren't "in" right now. Every time I've brought stuff in, they buy a good amount of it, because I'm careful to bring only certain items! Like, it's a smaller store, sorry they can't buy all your old fast fashion pieces. I actually haven't had the best experience buying at this location - it's a bit limited in size range, and not the biggest selection overall. Again, a small store, but I can usually find something good.
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February 2024 by Loriann F.
brought in mildly use clothes good condition, good shoes shoes she took only 2items and gave me 9.50$ one of which was new Nike sneakers . The woman should not be asking so where are you going today are you just runnng errands - sorry it wasn't nice day conversation-it was unnecessary it was like to see what I was doing there , to see where the clothes came from or what I was gonna to do with the money Very weird! She chose the clothes I think based on her style and not what could be used there. I won't be going there anymore .
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January 2024 by Egor Astakhov
What an amazing store, i was concerned because google review was 3.5; the vibe, the staff, the people, the clothes everything surpassed my expectations!! Great selection, feels very hip, i was able to pick up super cool vintage “experimental” overalls and a vintage wool ski sweater (and fun sunglasses ?️)The lady that was checking me out mentioned that it was a great time to come, thu around 2pm, as it was not too busy with customersThis is a 5 star venue. Staff was incredibly friendly!!
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January 2024 by Nomad Dika
Selling here is great, normal prices and smooth process, less crowded than other location, took me only 5 minutes to get some cash :)
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January 2024 by Liz Zhang
Above average buffalo exchange
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December 2023 by Tina K.
This isn't the right venue to sell your items. I brought in two bags of new and used items in good condition, but they declined everything. While they were polite, the constant blabbing about current trends was annoying and I kept zoning out while she kept saying the same things. dismissing a fur coat? Is not in trend right now ? was odd. I wouldn't recommend investing your time here.
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December 2023 by Joyce Cox
I took two bags to the Boerum Street location. All trendy, great condition stuff. They claimed they donated all of my stuff. Give it back and let me decide who I want to donate it to. I’m certain my stuff was either kept by the staff or sold. Wouldn’t recommend them to anyone.
