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November 2023 by Ra Ra Rollins
The staff is incredibly friendly and the location is very convenient. I was kept in loop about scheduling and during procedures what was being done. I felt safe and comfortable. Highly recommend!
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November 2023 by Esme Blegvad
Very cozy family atmosphere and the receptionists were wonderful, so caring and attentive to all patients and very warm. Josie was particularly kind greeting virtually everyone by name despite being very busy. Dentists and dental nurses were also extremely kind, efficient, attentive and honest. Very patient but direct in answering questions and making me feel at ease. 10/10 would recommend
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November 2023 by Julia Greene
I really want to like this place. It is conveniently located, and the dentist himself is very good. However, consistently over the last several years trying to go to this place I have struggled with bad/lack of communication from the front desk staff. They don’t call with appointment reminders/confirmations. Once, they even changed my husband’s appointment time without asking or notifying him when he needed to have a crown put in. He couldn’t make the new time, and it took another month to get a new appointment. Just this week, I have been waiting to get a new night guard made. When I called after waiting for 3 weeks to ask when it would be in. The woman on the phone got defensive, saying that she had already called me. But she didn’t leave a voicemail and finally admitted that after pressing her. If you don’t leave a message, and I just see a missed call from an unknown number, it’s essentially the same as not calling…all of this could be fixed with automated software instead of relying on overworked staff who clearly aren’t exactly detail oriented. I hate to find a new dentist, but I’m so frustrated that I may have to look elsewhere.
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November 2023 by Ashley Cruz
I needed to come in to get a new retainers after losing mine and was told to come in at 4pm but wasn't seen by the dentist until 5:30pm which nobody mentioned anything about. I saw the dentist for literally about 45 seconds for which he then moved on to work on others patients. Staff members/hygenists kept coming in and out of my procedure room and wouldn't even acknowledgeme. The dentist had absolutely no bedside manner, rushed and did not save any time for me to ask questions. He spoke to the hygienist/assistant on me needing a procedure whom never gave me an update and was more keen on selling me whitening retainers. I understand they might have been busy but the wait time was too long and it is unfair to treat patients that poorly for the sake of rushing. Customer service always comes first..
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November 2023 by makani romano
I wanted to like this place. Unfortunately that was not the case. Everybody in there was very friendly and the dentist was very nice. He answered all the questions I had. Unfortunately the dentist work was not good. I had a filling replaced. The filling installation was poorly done. Leaving a big space in between my molars. Every single time I eat, food gets stuck between the teeth and it’s painful. I will now be going to another dentist to have them fix this dentists poor work. Don’t go here. Save your money.
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November 2023 by Shirley Cruzatti
Being here has been such an incredible experience! I bring my kids here because of the service, Claribel is amazing! Highly recommend.
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October 2023 by Brooke Barber
Best service I've ever received in a dental office... period. The front desk staff is so kind as are the hygienists and the doctors. As someone who generally does not like going to the dentist, I'm actually looking forward to my next visit in 6 months. Thank you, Bushwick Dental Group!
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October 2023 by janet vazquez
I am so fortunate to have found this Dentist. I was in so much pain, he took care of it the same day and it was a long procedure. The staff was amazing, informative, professional. I recommend Bushwick Dental Group, this is the place I will come to from now on. Thank you.
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September 2023 by Tessaria
Great dentist, but every single time I’ve made an appointment it’s gotten moved. They call 24 hours in advance to confirm your appointment but it’s always an hour or more off from what you originally scheduled.
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September 2023 by Kathryn Dunn
Originally posted 8/21/23, but seems the review no longer exists. CuriousLoved this office. Dental hygienist was great. Dentist seemed nice too. I left smiling each time, even referred them to others.However, today some things have changed.I just spent three hours dealing with this office and my insurance provider because this office was outright lying to me whenever I called.Lies:1) they billed for a procedure that never happened.Admitting eventually (8/21) this was a "billing error" only after I had the insurance company on three way, and after they told me they never billed for it to begin with/made no such error (8/17)2) the reason I had the insurance company on three way is because someone was lying and I needed to know who. This office said I was "good to go" for an appointment with an oral surgeon today. That was a lie3) they said they called the insurance company. That was a lie. When they were on three way they said "this is the first I'm hearing of this". How? If you supposedly called the insurance company (twice)?4) I also called last week and was told it would be dealt with. That was a lie.5) they lied about calling on the 17th, lied about calling today, lied when they said I was "good to go" and that the person in charge of billing called (the same person who had claimed this was "the first" time they heard about any of this. Imo lied to the insurance company when they billed for a procedure their office can't even perform (which was the reason for the referral to an oral surgeon.So, "billing error" or absolute lies? You decideI now have to wait 30-40 days to see the oral surgeon because I have to file a grievance with the insurance company, and at this point I don't even want to deal with this anymore. Had this been done honestly I wouldn't be in this position.They don't seem to care about anyone but themselves.They were really about to let me go and get charged because it's not their problem. Outright lied directly to me and imo the insurance billing (Even if they eventually admitted to the "billing error" I think we can see that doesn't add up).In short they don’t care about lying, they don’t care about you, they don’t care about your health and wellbeingShady practices
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August 2023 by Casey Savage
Best service I've ever received at a dental office. Dr. Crespo and his team are all amazing! As someone with anxiety around dental procedure's they've made me feel at ease every step of the way. I can't recommend them enough!!!
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August 2023 by Sarah Amores
Amazing, lovely people and I was able to get an appointment the same day! Everyone was super friendly and extremely fast. My teeth actually look nice now. I’m so glad I found this place :)
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June 2023 by thomas latham
After a crown broke on my front tooth after only about a year, Dr. Crespo told me he would priortize and expedite the insurance approval so I could get it repaired, 6 months went by and I have made countless calls to the office only to be told that they would check and call me back or tell me their is no one in the office at the time to confirm, and nobody calls back. Now after 6 months I have to find another dentist to fix the work that this dentist messed up and basically refused to fix by avoiding me for 6 months.
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June 2023 by Trish Castillo
First day being there and they were very kind and took me in quickly. Didn’t even wait 20min before they already called me in. The process was much more quick and efficient than other dentists I’ve been to. Awesome staff. Highly recommend. Already sent my sister there.
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June 2023 by Maddie Calderon
When I tell you every single person at this facility was so kind and caring and did not shame me despite not being to a dentist for 6 years. Gave me a realistic plan, understood my financial limits and was incredibly transparent with me about everything. Didn’t wait long at all and was taken care of quickly
