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March 2024 by George Tong
They give more trouble to the customer for adding beneficiaries.
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August 2023 by Gobby Cheung
If I can give a 0 star, that would be the rate for this branch. I went there on a Friday afternoon when there were no clients in the branch. I needed to use the teller service, and a blond lady with a heavy accent came up to me asking why I didn't use the ATM machine as I was writing my withdrawal slip. I believe she's either the branch manager or the banker. So I told her I preferred the teller. And she kept asking how much would I withdraw and saying I should use the ATM because I was withdrawing a small amount of money. There was no one lining up for the tellers and there were 3 tellers available. They were not doing anything but chatting, so I really don't understand what made her think I shouldn't use the teller service. I rarely go to this branch and I am glad this is not my neighborhood one.
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August 2023 by Iryna Fialkovska
I thank the bank employee Tatiana Veinblat, who helped us and explained everything sensibly. There would be more such employees in the bank as Tatiana!
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July 2023 by Sam Silva
I went in to this branch to deposit cash into my account. After the clerk names Jordan processed the transaction, but it was $500 short when I looked at the receipt, so I told him right away. About 2 minutes later, he then added the money back into my account, but he didn't even apologized to me for his mistake. If I left the bank without verified the amount, I would be out of $500. So beware of this issue, make sure you verify the amount of cash when you make a deposit.
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April 2023 by Anna Palazzo
If rather not write my review or more my experience that happened today because I will be accusing their customer service rep for discrimination, and picking her own same language speaking customer over me.This Capital One branch should have a sign in sheet (piece of paper with a pen) so you know the order in which you will be helped.
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March 2023 by Tn N.
They are not as good as old time. This is an online and customer phone service experience. I have banking experience with 9 banks. I tried to open CD account online at 7:30pm but it seems not complete because it needs me to call 1800 number showing on the screen and closed at 5pm ET. I called next day. Customer representative was nice but couldn't grant me the rate and transfer my call. The customer service manager can't honor the deal to me because yesterday was the last day and my system didn't show any record of opening account. I challenged her why did I receive an email that I have updated my profile at 7:30pm? I had closed their account back in 2020. Accused me didn't fund the account but I can't even open account, plus I have 10 calendar days to fund it as I read fine print. She put me on hold whenever she has no points instead of admit system issue or offer solution. Why do you still able to update a closed account from an "Open account" link? I tested to reset my password and it did. Wow... I doubt about their system security and data breach. I'm glad this rude manager didn't offer solution for me to open the CD. BBB I reported it.
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November 2022 by live and let live
They don't ever answer the phone
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November 2022 by Marc Z
They don't ever answer the phone
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June 2022 by Mike's Car's and Commercial truck sales
The worst customer service I have ever encountered called that I had a problem with my online login, lots of ATMs but they hit you with fees to makeup the ATM fees there not charging don't waste your time they will get you too. Never had a late payment before but the app wasn't working, I asked the manager if i can show her i called but she was on a power kick wouldn't let me email her my call log to show her I called, they will get you too. I paid in full and I'm leaving Capital one I don't care if it messes up my credit with being a 9yr old credit card with perfect payment history. I spoke to 3 people about this just on GP before its not about the money it's that I know I called and if I charge $5000 I pay $4000 and the next mth I pay the rest. The worst customer service never ago your getting my money
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May 2022 by Sarah Catalano
The Capital One Bank on 2150-54 86 Street Brooklyn NY 11214 the Bensonhurst Branch the staff here we're very nice to me an helpful an it wasn't Crowded today. I was surprised because I didn't go early it was about 12:00 noon. Well that's it for now an stay safe.
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March 2022 by Connor Fountaine
Blue haired employee seems very lazy. She was shopping on etsy when I asked for help a few days ago
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January 2022 by Lukasz Wiszniewski
someone hacked my card and was picking up money without my knowledge
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November 2021 by Jessica Sotamba
Bf went to deposit a money order that was no longer needed. We called capital one customer service beforehand to make sure we were able to do this transaction and they confirmed it twice, now once my bf went to deposit that money order check back into his account a teller that works for capital one named JAMIE told him she couldn’t do such transaction which was not the case being that we called to make sure. She had an attitude from the start and after completing the transaction she clearly has made errors on her end because now not only did the money bounce back which causes us to have a negative balance in our account, but now we have to wait a couple of more days so capital one can re handle this issue that could have easily been prevented in the first place.
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September 2021 by Shuhrat Musaev
Monday after the weekend is a busy day, please start the bank's work an hour earlier than usual from 8 am to 17 pm (only one day on working days, this is my suggestion) thank you !
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August 2021 by Harley Sandford
Blue haired employee seems very lazy. She was shopping on etsy when I asked for help a few days ago
