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April 2024 by Peter Wu
Good environment and good service. Came here with my bros and we had an experience.-Thai milk tea, green tea, black sesame, and cold brew coffee are great!
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April 2024 by Simon Wong
Staff were awesome! One staff memeber gave me an additional scoop even after the fact I paid!
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February 2024 by james maher
Women behind the counter is a
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November 2023 by Kevin Chan
Great service and friendly
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July 2023 by Марина Рузская
yummy ice-cream. kind staff ?
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June 2023 by Robert Morale
Had a pistachio flying saucer it was ok pistachio ice cream not that good. Over 4dollars for 1 saucer you could do better
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May 2023 by Daniel Herrera
The nicest and the most helpful people, for choosing ice cream and cakes, the ice cream is always delicious and so are the cakes!
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April 2023 by katalin pinter
I'm always satisfied with them. They're always friendly, respectful and never gets my order wrong. I'm living in the neighborhood and if I need a perfect ice cream, I always go to them. 100% satisfied and recommended.
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April 2023 by Natalia Lagunova
I wish I could put negative 5 stars review!!!Super rude stuff. When I asked for a manager, I was told “I am a manager”, this person didn’t act like one at all. When I asked for the supervisor, I was told that this information is confidential! Really?!?!?! Someone has to control the attitude and professionalism of franchisee stuff.I just wanted to purchase an ice-cream and walked out super mad without making a purchase! Insane!!!!I hope someone from corporate will see this review and will take appropriate actions!
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March 2023 by MFC 174
Best Cake we had for our company parties!!!
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March 2023 by Tiffany C.
I am not sure what I received... I spend 79$ (flavor changed to orange with +3 extra) for a large sheet ice cream. However, the ice cream cake I received is basically a entire vanilla ice cream, as you all can see from the picture. I am not sure what this is. The layer is not evenly in half as the photos are showing. First it is just a very thin layer and there is barely any cookie and cream (Oreos). I am sure I'm not blind or d**** Why would this small little layer be 3$ extra. I always purchased from carvel, got matcha and red bean 2x. The first time, matcha is very thin layer, and second time, I made sure to ask and they made it slightly better. This time, I wanted to change the other flavor to matcha and I was told it is 10$. I brought cookie and cream cake from carvel before and it was not like this, there are a lot more cookie, I based received entire vanilla cake. I'm not sure if you would see this but ok... this is not something that should be done
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March 2023 by Bunnie
Great ice cream and lovely customer service, I come here every year :)
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February 2023 by Barbara Cuscuna
Placed a simple order through uber eats . 2 sundaes very simple 1 with chocolate ice cream and hotfudge with brownie bites other a twist with hot fudge and cherries . 1 gets the brownie bites no fudge and the other gets the fudge no cherries. How the heck do you mess up a small order. Smh . I called the store girl tells me o I'm sorry instructions were labeld and wouldn't even make a new order for me and pay for it. She wanted me to place a new order so I get charged again for fee and have to pay tip again and tells me o sorry someone was training. Imagine if it was a big order . you cant even follow directions on a small order Maybe you guys should recheck your orders before u send them out . poor service
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August 2022 by Sal LoGalbo
Can't go wrong with Carvel, always friendly staff!
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July 2022 by Anais Gentile
The worst experience I’ve ever had at a carvels. Cashiers were rude. Said they wouldn’t be able to put fudge on a sundae because the cup was too small…. It’s fudge… liquid it pours over ice cream. Doesn’t take up that much space. Felt very rushed to order. The picture of my order included chocolate chip toppings. There were none. I asked if chips came with it I was told no while staring at the picture with chips on top. Horrible customer service. I understand business can be busy but customer service is key.
