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March 2024 by Allan Glazer
This branch actually cares about its clients. A shout out to Emanuel G & Zack G, somehow they go above and beyond making sure the experience is positive.
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October 2023 by Shekhroz Achilov
I would like to give my very special thanks to Mary N. It was my father’s first time opening a bank account, debit card and credit card in the US, and he was struggling with understanding how this whole banking system works. However, Mary explained to me and my father step by step in such a professional manner and she never rushed. Also, I can feel she gives off positive energy that makes us feel a lot happier!You know, opening a bank account means a little different for my father as a foreigner who is just arrived in the US.
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October 2023 by Denise Serah
I went into this bank to update my new court given name and the person assisting didn’t seem to know what he was doing regarding the process or he was too busy profiling that he wanted to play dumb. I provided this representative with a court order from Kings county Supreme Court , New SS Card , and a valid New York State ID to update my name. Thank his guy calls his back office and the back office says they couldn’t see where it said on the document that my name was changed and told the rep not change it when the court document clearly states the name change petition grant from my old name to the new . These people are prejudice which is the whole reason why I felt the need to change my name anyway due to prejudice! This country is disguising and these companies would be wise to stop hiring people with prejudice to be an any position of power because they abuse it. Or maybe that’s what is God forsaken country is truly about. Prejudice and Abuse of power. I will be going to the corporate office on Madison to resolve this .
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October 2023 by Nessi Tahan
can't go into this location for ATM.they allow homeless people to use this as their room.this has been going on for months and they just don't care.find another bank...unless you like people on substances next to you as you access your bank account
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September 2023 by David M.
As a loyal customer of Chase for over 20 years, I've come to consider it my personal bank, and I closely monitor the happenings at the branch nearest to my location, where I typically conduct my banking transactions, where I work with my banker, Igor Tashlyk, who has consistently been ready to assist me with my financial needs.Relatively recently, a new manager, Rania Ibrahim, took over, and I've observed significant improvements ever since. One noticeable change has been the increased friendliness of the branch staff, even during peak customer traffic. It's heartening to see that there is always a staff member on the floor ready to approach you and inquire about the purpose of your visit, offering professional recommendations on whether to visit a teller, use the self-service machines, or speak with an adviser.I wholeheartedly commend these positive changes and sincerely hope that Rania continues to enhance the operations of this crucial part of the bank's network - the branch that interacts with customers on a daily basis, understands their needs, and distinguishes itself from other banks. Given that this is my personal bank, I genuinely care about these aspects and would like to express my gratitude to Rania for her consistent and dedicated efforts in this regard.
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August 2023 by Jessica
This bank RACIALLY PROFILES. I have been living in this area for 2 years now and when I first started frequenting this bank all was fine . As of late , there is a manager that continuously makes it his business to make sure he is somewhere in my vicinity to watch my transactions and now has even encouraged his staff to do the same . Mind you he is a person of color just like me and so is the staff . I’ve been a Chase customer for years and this is the FIRST Time that I’ve experienced this type of behavior at any Chase branch.
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August 2023 by Hurshida Kambar
Excellent bank branch. Bank officer Michael Varner worked with me. He is very professional, knowledgeable , pleasant, resolves all issues.
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April 2023 by Rachel Abrahams
Good location. Spacious well lit ATM area
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October 2022 by T “TD” D
Very knowledgeable people capable of handling complicated situations. Very impressed.
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October 2022 by Koral Ladna
Very rude, incompetent and unhelpful staff, I will be looking for a new location to do my banking.
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October 2022 by Revived Soul Medical
Very nice stuff, always very helpful and pleasant. Got a huge help today from a lady named Irina so I though I'd leave a review.. :)
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July 2022 by Barry L.
Very very nasty rude Service the workers in the Bank are very nasty and rude and don't care about customer service I think everybody should cancel their accounts in there and show them that they shouldn't be so nasty
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July 2022 by Jacob Barides
The tellers here are slow and uninterested in assisting. Lines take a long time to move. The only nice person in the whole bank is the security guard. The ATM area is dirty and smells bad.
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April 2022 by Jinhee Son
Great service. It is very well managed bank that I have ever seen. Tellers and bankers are all helpful. It is busy location but moving fast enough.
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March 2022 by Geovanny G
I came into this chase bank today for the 1st time. I came in to make a quick transaction, I stepped away from the ATM so that I wouldn’t be in the way. This cleaning lady then comes to me and ask if I was done?I hadn’t even been in the bank for 5 minutes yet she felt the need to ask me if I was done? I replied excuse me? She then replied “You are disturbing me” I told her that I am a chase member I’m not quite sure how I am disturbing you? She replied to me “it doesn’t matter if you are a chase member everyone is a chase member.”I was confused but not surprised, as I have experienced this many times before. I’m not quite sure why this lady felt that somehow I was disturbing her. Although I am grateful there were cameras inside this bank.The thing that bothers me most is that if I had been white, certainly this lady wouldn’t have treated me this way.
